1. Administration/Operations
September 11, 2019

2. Strategic Plan Goal Area #4
Main goal: Raise the level of service to internal customers and the larger school community
Improve timeliness, responsiveness and customer satisfaction
Focus on Student Registration, Transportation, Facilities and Communications
Improve registration efficiency
Improve transportation effectiveness
Provide operational support/resources based on school needs
Strengthen communication buy-in and promote the PPSD brand
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

3. Administration/Operations is…
Facilities Maintenance
Aramark Contract (with the City)
Facility and Field Rentals
Student Registration and Enrollment
Student Transportation
First Student Contract
Bus Monitors
RIPTA
Food Service Management
Sodexo Contract
Information Technology
Student Affairs Office
Program Development
Capital Improvements
Partnership with City Public Property
Legislative Tracking
Communications
Central Records Office
School Safety and Security
Police Liaison/School Resource Officers
Emergency Preparedness
Critical Incident Report Management
Crossing Guards
Middle and High School Athletics
Central Supply, Mailroom, Warehouse and Logistics
Plant Maintenance
Snow Removal Vendors
Pest Control
Fire and Security Alarms
Elevators
Special Events and Projects
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

4. Student Registration Communications to Manage and Leverage Change
Implementation of new online WIDA Screener
Multiple students can be screened by one ELL screener
Positive collaboration with Office of English Learners
Registrations to date
August 1 – Sept. 6, 2019: 1,106*
August 1 – Sept. 15, 2018: 1,146
August 1 – Sept. 15, 2017: 1,291
Total Enrollment, 09/6/19: 24,108* with 7,834 ELLs or 32%
Comparison: on 10/20/18, enrollment was 23,836 with 7,212 ELLS or 30%
Enrollment is up 272 students overall and ELL population increased by 622 students
Elementary: 10,773* (down 279 from 2018)
Middle: 5,760* (up 328 from 2018)
High: 7,575* (up 223 from 2018)
* - Preliminary
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

5. Transportation Communications to Manage and Leverage Change
Commitment to improved performance
9,080 students transported safely each day on 140 buses that run on a two-tier system
On-site coordination with PPSD Transportation and First Student at the bus yard
Routing – considerations for safety, cost- effectiveness, time on bus and length of route
Daily tracking for timeliness and efficiency
RIPTA riders – approximately 3,600/day
RIPTA monthly passes – 2.0 miles or more
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

6. Facilities Maintenance
Management of the Aramark service contract
Completion of $20M school improvement projects
Roof Replacements: Vartan Gregorian ES, Veazie Street ES., JSEC/360 and Hope HS
HVAC improvements at Carl Lauro ES and Esek Hopkins MS
Roof repairs at Nathanael Greene MS and Webster Avenue ES
Fire alarm replacement and installation of sprinkler system at George Spaziano ES
Weekly meetings with Public Properties, Gilbane, Aramark and Studio JAED
Project updates, troubleshoot and problem solving
Planning and implementation of the $278 million Five-Year Capital Plan
Monthly Joint Review Meetings
Review of work order system
Contract accountability
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

7. Information Technology
Infrastructure Items
Expand current VOIP solution to include Classical HS
Server infrastructure upgrades, including 18 new cache servers in our schools
Upgrade of district’s Core Network equipment to increase bandwidth
Completed all technical tasks to support A-Venture and Newcomer moves
End-User/Classroom Items
Over 4,300 new student devices installed and set up; deployment focused on incoming 3rd, 6th ad 9th graders
Deployment of 60 new Smart Boards throughout the district
Windows 10 device reimaging project
Completed Phase 1 setup of “Go Guardian” classroom tool for all schools
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

8. What’s New for SY 2019-20 Communications to Manage and Leverage Change
Continued focus on improving customer service
Student bus transportation contract will be going out to bid
Continued focus on school safety improvements
Installation of digital cameras, building hardening, lighting
Implementation of the Queue Management System for Student Registration Center
Reduced wait times, better service, management tracking
Year One of the Five-Year Facility Improvements Master Plan
“Warm, safe and dry”
21st-century learning environments
Continued work of the “Student Assignment Policy Workgroup”
Communications to Manage
and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum

9. Special Thanks to the “A-Team”
Cheryl McCreight
Laura Hart
Roxanne Archibald
Peter Santos
Peggy Grullon
Manuela Raposo
Emily Martineau
George Doyle
Jason Menard
Janice Petrarca
Lino Cambio
Rossana Vallante
Salvatore Palumbo
Margaret Tindall
James Boffa
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum
And the hundreds of dedicated support supervisors, truant officers, placement staff, bus monitors, crossing guards, warehouse staff, clerks, food service personnel and other key staff who support our students, families and staff each day.

10. Communications to Manage and Leverage Change
Consistent internal communications
Set clear expectations
Promote employee buy-in
Create effective feedback loops
Targeted communications channels for families
Arm students’ most important influencers
with information
Encourage parental engagement
Coordinated approach to external promotion
Aligns with top priorities
Creates forward momentum