1. Open Data What we’ve discovered
Rebecca Nyman
Service Designer
Gordon Williamson
Product Manager

2. UNDERSTAND THE PROBLEM CONTINUOUS IMPROVEMENT
We’re following the Service Design and Delivery Process
We’re here
UNDERSTAND THE PROBLEM
EXPERIMENT
BUILD & TEST
CONTINUOUS IMPROVEMENT

3. We spoke to 27 users including data publishers, consumers and staff.
We gathered many insights and pain points spanning engagement of the service through to development.
Source:

4. The pain points (issues)
Low agency/executive engagement
Low political endorsement
Poor communication across tiers of government
Average data availability
Data preparation is a laborious process
Low level of data knowledge and training
Metadata is often poor quality
Lack of publishing and metadata standards
Existing data set updates are infrequent
Councils struggle to know where to start in delivering open data

5. What did we learn?
People are most concerned with the use of open data. Engagement is (very) important, but delivery is complex.
Visualising the data really helps people to understand it, and put it in to their own context. Nearly all of the user delight points we discovered related to NationalMap.
Publishers really want to know what is happening with the data they publish. They use this info to justify the effort of publishing and to expand what they are able to provide.
There’s a really big gap between large and small publishers. Agencies are either publishing all their public data into a central repository for harvesting, or there are a handful of committed individuals publishing manually.
Publishing open data is the baseline now. People are now concerned with standardising data for linking, reuse, understandability and discovery.

6. Service Blueprint
Source:

7. Ideation workshop HMWs
Aware
Join
Use
Develop
Engagement
HMW increase awareness and engagement with data.gov.au amongst data publishers?
Designing across the seams HMW unify the experience between CKAN, MAGDA and National Map?
Preparing data HMW simplify the data preparation process for publishers?
Publishing process & frequency HMW simplify the data publishing process?
HMW engage publishers to publish data more frequently?
Data collection HMW assist councils to collect open data?
HMW increase data collection across levels of government, while reducing data duplication?
Education
HMW increase open data publishing knowledge across the APS?
HMW encourage agencies to share their open data knowledge in a coordinated way?
Metadata & standards HMW help publishers write user friendly metadata?
HMW make using metadata standards so easy that they’re invisible?
Publishers include: federal, state and council levels of government

8. Lots of ideas

9. Alpha
As a team, we chose to take two hypotheses/opportunities into the Alpha phase for prototyping:
Metadata is often not written in a user friendly format, and there are no metadata standards
Publishers don’t receive feedback on whether their data sets are helpful or how they’re being used

10. Currently the team are prototyping, and about to take out the low fidelity wireframes to test with users.
Prototyping

11. Next steps Testing our ideas with users.
We’d love you to be involved in giving feedback, so reach out to us at

12. Thank you