1. The new ESDS network 2018-2022 Henric ANSELM
Point 2
Henric ANSELM
B4: Dissemination & User support unit
ESDS WG meeting Luxembourg March 2019

2. General and contractual info
31 support centres
30 languages covered
4 contracts + 26 GA
(and Eurostat Central Support)
Contracts and GA covers / /2022

3. General and contractual info
Kick-Off meeting
held 3 October 2018
Monthly progress meetings
(Contractor)
Inform about replacement of support members (Contractor)

4. Reporting every six months

5. ESDS network: number of requests over the years: :
: (All Time Low) : :
All Time High :
: new EU-login accounts created

6. Support page

7. Telephone support

8. Telephone support

9. Media and Institutional support

10. Trainings (Contractor)
Max 5 training courses/year
Government bodies, NGOs, Unions and Academic world etc.
Webinars
Target audience: participants who are or will be dealing with European Statistics
Geographical spread in the countries concerned
Min participants

11. Promoting Eurostat Training courses (Contractor)
Events (e.g. Europe Day)
Eurostat promo items
Eurostat Publications
Order well in advance

12. Quality controls:
Monitoring of replies to user requests
Anonymous tests
Monthly progress meetings with the contractor

13. User survey
"Dear Madam/Sir, You have recently contacted our Eurostat Support Service. With a view to continual service improvement, we would like to have your opinion. It won’t take more than 2-3 minutes. Could you please reply to a few questions by clicking on ?
Thank you in advance for your participation, Eurostat Support Service Click here to unsubscribe from future surveys of Eurostat’s User Support Network"

14. User survey

15. Thank you -
Questions?