1. Enterprise Class Infrastructure for Sustained Growth
Maxwell Long General Manager, Enterprise Marketing Microsoft Corporation

2. People Ready Business Infrastructure Personal Productivity
Role Based Productivity
LOB Apps & Platform
des
Infrastructure
Desktop
Data Center 2

3. Role Based Productivity

4. Enterprises Strive for Success
CIO Focus in the Future:
Innovation and Growth
30%
33%
18%
19%
Next 12 Months
37%
16% 5%
2-3 Years
42%
Improve IT Performance
Reduce Costs
Create Innovation
Enable Revenue Growth
Top Business Priorities
Business Process Improvement.
Controlling Operating Costs
3. Customer Relationships
Workforce Effectiveness
Revenue Growth
Top Technology Concerns
Businesses are striving for success and technology can help them to achieve it.
Top business priorities are around the ways people and organizations work and around customer relationships and revenue growth. Technology can advance these priorities by working on providing better ways for people to use information, make smarter decision, modernize the tools they have to use, improve communications, and provide operational efficiencies.
CIO’s, as a way to add to top-line growth, are looking for ways to use technology to create innovation.
CIO Challenges in India:
Domestic business growth generated by economic growth is putting pressure on IT to modernize old systems and quickly expand infrastructure
The success of Indian offshore service providers is creating competition for resources
CIOs lack skills in managing vendor relationships, large IT investment budgets and organizational changes.
When CIOs in India get into deals, they are experiencing challenges because the local providers are often first-generation providers and, as a client, they, too, are first-generation users of services.
Indian CIO's internal IT organizations are also under transformation from a traditional hierarchical approach to matrixed- and "IT lite"-type approaches, with the role of CIO being relatively new in these types of organizations.
Indian CIOs are often unaware of the alternative approaches they might have for acquiring or implementing the application and infrastructure services they require in a more-innovative way.
Business Intelligence
Enterprise Applications
Legacy Application Modernization
Networking Voice and Data
Server s and Storage Technologies
Source: Gartner CIO Agenda 2007
Source: IDC 4

5. Link Between Infrastructure and Business Performance
11/29/2019 8:47 AM
Link Between Infrastructure and Business Performance
Companies in the top 25% of IT capability grew revenue 6.8% faster per year than their peers in the bottom 25% of IT capability.
The firms in the top 25% of IT capability enjoy 23% higher revenue per employee than their peers in the bottom 25% of IT capability.
Isolating the impact of all IT functions on Productivity shows that IT Infrastructure is a key determinant of superior productivity.
Managers in firms that are supported by better information systems have significantly better insight into, and control over, key dimensions of their business. 
Information technology fuels profitable revenue growth
Firms with better IT have more productive employees
Robust IT infrastructure is a key driver of productivity and growth
Information technology gives managers more insight and control
Source: Enterprise IT Capabilities and Business Performance, Harvard Business School
Keystone Strategy, Inc-March 2006
©2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. Overcome the Challenges: Infrastructure Optimization
A Model-based Approach
Capability sequencing framework to help customer build optimized infrastructure
Grounded in industry analyst and academic work, consortium work coming
Provides guidance and best practices for step-by-step implementation
Relative to MIT work it speaks to Technology, Shared Services and Process parts of their operating model
Drives cost reduction, security & efficiency gains as well as enabling agility

7. Getting There From Here Infrastructure Optimization Journey
11/29/2019 8:47 AM
Getting There From Here Infrastructure Optimization Journey
Uncoordinated, manual
Infrastructure
Knowledge not captured
Managed IT
Infrastructure
with limited
automation and knowledge capture
Managed and
consolidated IT
Infrastructure
with extensive
Automation, knowledge captured and re-used
Fully automated
management,
dynamic resource
Usage , business
linked SLA’s. Knowledge capture automated and use automated
The Infrastructure Optimization Model from Microsoft has been developed using Industry best practices, Microsoft’s own experiences with its enterprise customers, and is based upon Gartner’s Infrastructure Maturity Model and MIT’s Architecture Maturity Model. A key goal for Microsoft in creating the Infrastructure Optimization Model was to develop a simple way to use a maturity framework that is flexible and can easily be used as the benchmark for technical capability and business value.
The Infrastructure Optimization Model from Microsoft helps customers understand and subsequently improve the current state of their IT infrastructure and what that means in terms of cost, security risk and operational agility. Dramatic cost savings can be realized by moving from an unmanaged environment towards a dynamic environment. Security improves from highly vulnerable in a Basic infrastructure, to dynamically proactive in a more mature infrastructure. IT Infrastructure Management changes from highly manual and reactive to highly automated and proactive. Microsoft and Partners can provide the technologies, processes and procedures to help customers move up through the Infrastructure Optimization Journey. Process moves from fragmented or non-existent to optimized and repeatable. A customer’s ability to use technology to improve their business agility and deliver business value increases as they move from the Basic state up the continuum toward a Dynamic state empowering information workers, managers and supporting new business opportunities.
By working with Microsoft and using this model as a framework, an enterprise can quickly understand the strategic value and business benefits to the organization in moving from a “basic” level of maturity (where the IT infrastructure is generally considered a “cost center”) towards a more “dynamic” use when the business value of the IT infrastructure is clearly understood and the IT infrastructure is viewed as a strategic business asset and business enabler.
More Efficient Cost Center
Business Enabler
Strategic Asset
Cost Center
©2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

8. Core Model Capabilities
11/29/2019 8:47 AM
Core Model Capabilities
Desktop, Server and Device Management
Security and Networking
Identity and Access Management
Data Protection and Recovery
IT and Security Process

9. Some Examples
Boost the scalability of the company’s messaging infrastructure while reducing costs
Consolidated servers by 71%
Reduced mailbox costs 70 percent
Give flight crews easier access to flight applications, improve security of remote communications and reduce costs
Microsoft infrastructure solutions with online information and saved $300k by eliminating security tokens

10. Business Productivity Model
11/29/2019 8:47 AM
11/29/2019 8:47 AM
Business Productivity Model
Unified Communication & Collaboration
Move from basic & phone communication to secure unified business communications, from ad-hoc teaming to federated collaboration outside firewall
Enterprise Content Management
Move from content on files shares & poor discoverability to federated documents & records mgmt with integrated search capabilities
The Infrastructure Optimization Model from Microsoft has been developed using Industry best practices, Microsoft’s own experiences with its enterprise customers, and is based upon Gartner’s Infrastructure Maturity Model and MIT’s Architecture Maturity Model. A key goal for Microsoft in creating the Infrastructure Optimization Model was to develop a simple way to use a maturity framework that is flexible and can easily be used as the benchmark for technical capability and business value.
The Infrastructure Optimization Model from Microsoft helps customers understand and subsequently improve the current state of their IT infrastructure and what that means in terms of cost, security risk and operational agility. Dramatic cost savings can be realized by moving from an unmanaged environment towards a dynamic environment. Security improves from highly vulnerable in a Basic infrastructure, to dynamically proactive in a more mature infrastructure. IT Infrastructure Management changes from highly manual and reactive to highly automated and proactive. Microsoft and Partners can provide the technologies, processes and procedures to help customers move up through the Infrastructure Optimization Journey. Process moves from fragmented or non-existent to optimized and repeatable. A customer’s ability to use technology to improve their business agility and deliver business value increases as they move from the Basic state up the continuum toward a Dynamic state empowering information workers, managers and supporting new business opportunities.
By working with Microsoft and using this model as a framework, an enterprise can quickly understand the strategic value and business benefits to the organization in moving from a “basic” level of maturity (where the IT infrastructure is generally considered a “cost center”) towards a more “dynamic” use when the business value of the IT infrastructure is clearly understood and the IT infrastructure is viewed as a strategic business asset and business enabler.
Business Intelligence
Move from data silos & manual analysis to real-time and
closed loop analysis
©2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 10
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

11. Some Examples
Need a new communication infrastructure to help drive service excellence and maintain customer loyalty
Integrated solution that enhance global collaboration, reduce travel expenses and offers new video conferencing capabilities
Need to better integrate with other office across the world and align with communications development strategy
Migrated from Lotus Notes to the Microsoft platform to promote employee collaboration and saved $200k yearly

12. Application Platform Infrastructure Optimization Model
11/29/2019 8:47 AM
Application Platform Model
Move from custom development on legacy systems to modern, team development and management throughout the SDLC
Move from managing disparate data silos to a scalable, integrated data management platform
Move from disconnected applications and services to SOA and adaptive business processes
Move from data silos and manual analysis to real-time and closed loop analysis
Move from no UX awareness to proactive collaboration of design and development

13. Some Examples
Grow by increasing productivity without losing safety and corporate responsibility
Built a Business Intelligence real-time IT infrastructure that delivers performance indicators across the organization and accelerates decision making
Scalability issues with continental.com that prevented growth of online sales and international presence
Developed a new solution in 7 months, increasing the number of online transactions by 100% and dividing by half the quality insurance tasks
Need to develop innovative products and services to stay ahead of competitors and also expand the multi channel capability
Built a Services Oriented Architecture (SOA) to support multiple delivery channels resulting in increased customer satisfaction and customer base

14. Infrastructure Optimization Improves IT Efficiency
11/29/2019 8:47 AM
Infrastructure Optimization Improves IT Efficiency
PCs managed per IT FTE
700
600
500
400
300
IDC based their research on 141 organizations of similar size and in similar industries.
The high variability demonstrated by the Basic organizations is largely because of business and IT complexity. For example, many of the organizations that had the highest costs were highly distributed environments where it was not possible to take advantage of economies of scale or implement cost saving best practices. Another Basic organization with the same best practices but less distribution would have considerably lower costs.
Note: The recent GCR based white paper had a figure of $774 for Basic and excluded highly distributed environments from the sample. IDC chose to leave the distributed firms in the sample to preserve sample size. If IDC had excluded the same distributed firms, their metrics would be in the same ballpark as GCR.
The variability in the Rationalized sample has its roots in a lack of complexity. Organizations with a highly concentrated PC population get much better economies of scale from the same IT staff. They also find it easier to implement best practices and can reach Rationalized more easily. Different service levels also play a role. If one Rationalized organization provides 2 hour problem resolution from the service desk while another Rationalized organization offers 4 hour problem resolution, the 2 hour service will cost more to deliver than the 4 hour. Both firms are Rationalized but different in the quality of end user service they provide.
Note: To convert PCs/IT FTE the reader must do the following. 1) Invert the ratio. 2) Multiply the ratio by $100,000. This is the IT labor cost per PC. $100,000 is a fully burdened salary rate and represents an average paycheck salary rate of about $70,000.
200
100
Organization
20%
60%
20%
Avg PC’s per/IT FTE
IT Labor/PC 76
$1,320
172
$580
442
$230
Source: IDC data analyzed by Microsoft 2006
©2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

15. MAXIMIZING YOUR MICROSOFT
Integrating Relationships
MAXIMIZING YOUR MICROSOFT
INVESTMENT
CUSTOMIZING
FOR YOUR ENVIRONMENT
Microsoft
Partners
Customers

16. Summary
Robust IT infrastructure is a key driver of productivity and growth
Optimization is Key not Just Cost Control
Role Based Productivity = Business Growth

17. © 2007 Microsoft Corporation. All rights reserved
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.