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Using JAN to Assist Workers Return to Work

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Presentation on theme: "Using JAN to Assist Workers Return to Work"— Presentation transcript:

1 Using JAN to Assist Workers Return to Work
Matthew McCord, M.S., CRC Motor Team Consultant (800) (Voice) (877) (TTY)

2 Job Accommodation Network
Overview JAN Services Common Questions JAN Website Tour Interactive Process

3 Job Accommodation Network
Consultation Employment Legislation Americans with Disabilities Act Rehabilitation Act Job Accommodations All job categories All impairments All industries

4 Job Accommodation Network
Technical Assistance Confidential National Easy to Use Audience Focused Employers Individuals Service Providers Others

5 Job Accommodation Network

6 Common Questions Common Questions

7 Ergonomic Chair Requests
Common Questions Motor Team FAQs: Ergonomic Chair Requests TIPS Remember basic ergonomic principles. Existing chair may be appropriate, but other needs could be causing the problem. Discuss what specifications the individual needs from the chair. Arm rests, more padding for seat cushions, footrests due to feet not reaching the floor. Substantiate the need for the chair by linking it to the disability that requires it.

8 Computer Use Accommodations
Common Questions Motor Team FAQs: Computer Use Accommodations TIPS Be aware of compatibility issues when considering Speech Recognition software. Ensure the individual is properly trained in using the accommodations provided. Various alternative input devices allow computer use without using hands. Head movement, Eye movement, Feet.

9 Restroom Access Accommodations
Common Questions Motor Team FAQs: Restroom Access Accommodations TIPS Moving the workstation and allowing a private restroom is often helpful. Flexibility in schedule can be beneficial to allow individual to make up time spent not working due to restroom usage. If the job is compatible, working from home can be very helpful to consider.

10 Accommodating Stress Intolerance
Common Questions Cognitive Team FAQs: Accommodating Stress Intolerance TIPS Identify the specific triggers that cause the stress, then seek accommodations to better manage them. If trigger is a job duty and no form of accommodation will help them manage, consider reallocating the duty if it is not an essential job function. If it is an essential function and nothing will help them manage – reassignment.

11 Service Animals as an Accommodation
Common Questions Cognitive Team FAQs: Service Animals as an Accommodation TIPS Under Title I of the ADA, service animals are forms of accommodation. This means they are reviewed like all other accommodations. Employers have right to ensure the animal is able to perform the task the individual needs them to do and will not be a disturbance. Title III of the ADA handles service animals differently. Be aware of whether the work area is considered a public space.

12 Leave and Schedule Modification Requests
Common Questions Cognitive Team FAQs: Leave and Schedule Modification Requests TIPS ADA leave can be used intermittently or continuously. There is no set amount of ADA leave usable per year like under FMLA. A flexible schedule accommodation can be provided by allowing the time away be made up, or by using intermittent leave to cover the time away.

13 Accommodating Allergies
Common Questions Sensory Team FAQs: Accommodating Allergies TIPS Remove the allergen. Change cleaning products used, remove air fresheners, increase frequency of cleanings. Remove employee from area. Move workstations, create latex-free zones within hospitals, allow working from home. Reduce exposure as much as possible. Provide air purifiers, allow breaks away from area, modify schedule if allergen is coming from co-workers.

14 Hearing Aids and Phone Use
Common Questions Sensory Team FAQs: Hearing Aids and Phone Use TIPS Understand the type and features of the hearing aid to ensure the options being considered will work with them. Bluetooth-compatible hearing aid users can benefit from a Bluetooth streaming device to directly connect the phone and the hearing aid together. Hearing aids users without Bluetooth features may benefit from a “hearing aid compatible” headset

15 Low Vision and Computer Monitors
Common Questions Sensory Team FAQs: Low Vision and Computer Monitors TIPS Larger monitors and external screen magnifiers are popular options, but may not be long-term solutions. It can be helpful to adjust system settings to increase the sizes of icons, text, and the mouse pointer on screen. The use of screen magnification software (Zoomtext), and screen reading software (JAWS) can also be very helpful to consider.

16 JAN Website Tour JAN Website Tour

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24 JAN Website Tour

25 JAN Website Tour

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34 Interactive Process Interactive Process

35 Interactive Process JAN’s Interactive Process

36 Making an Accommodation Request
Interactive Process Step 1: Making an Accommodation Request TIPS Make sure clients are aware of their rights under the ADA Document the request Be clear and specific

37 Is this an accommodation request?
Interactive Process An employee who is on FMLA notifies her employer that she will need additional leave after her 12 weeks of FMLA run out to recover from knee surgery. Is this an accommodation request?

38 Interactive Process Yes. Is this an accommodation request?
More leave (an accommodation) is needed Because of a medical condition

39 Providing Information
Interactive Process Step 2: Providing Information TIPS Describe the limitation and problem Get information from the individual when possible Use ADA language

40 Interactive Process Medical Documentation:
Employee requests accommodation and the disability and/or need for accommodation is not known or obvious Definition of disability: an impairment that substantially limits one or more major life activities Verify need for accommodation ADA confidentiality rules

41 Interactive Process

42 Interactive Process A newly hired custodian uses a service animal to alert her that a seizure is coming on. She did not disclose during the phone interview and thought it would be ok to tell her supervisor on her first day of work. The employer had a “no animal” policy. Do we have all the information we need?

43 Interactive Process No. Did we provide all the information?
Did not provide problem Did not provide justification

44 Exploring Accommodation Options
Interactive Process Step 3: Exploring Accommodation Options TIPS Keep an open mind Invite the individual to suggest options Consult with other service providers Use JAN when needed

45 Interactive Process A social worker with use of only one hand has requested a work-related assistant to do all her keyboarding for case notes. How can we figure out what else might work?

46 Interactive Process Call JAN!
How can we figure out what else might work? Call JAN!  Perform an ergonomic assessment Purchase speech recognition software Provide an one-handed keyboard and a foot pedal mouse

47 Choosing an Accommodation
Interactive Process Step 4: Choosing an Accommodation TIPS Explain the decision making process Justify preferences Suggest a trial period

48 How should the employer decide which accommodation to choose?
Interactive Process A customer service representative with diabetes had a strong body odor that he could not reduce until he got his diabetes under control. He has requested to work from home as an accommodation. His employer was considering putting up cubicle walls and an air purifier in his work area. His job could be done from home, but the employer was concerned about isolating the employee. How should the employer decide which accommodation to choose?

49 Interactive Process Talk with the employee!
How should the employer decide which accommodation to choose? Talk with the employee!  Employee preferred to work at home, so this is not forced isolation Employee was more concerned about the cubicle/air purifier drawing attention to the smell

50 Implementing the Accommodation
Interactive Process Step 5: Implementing the Accommodation TIPS Offer assistance during the implementation of the accommodation Make sure to involve the individual throughout the implementation period

51 Interactive Process A secretary with a ten-pound lifting restriction had to get bulk items weighing more than ten pounds from the storage closet. Her employer purchased her a small lifting device for office settings. Is that it?

52 No. Interactive Process Is that it? Device may need to be assembled
Employee may need instruction in use Route of travel may need to be established

53 Monitoring the Accommodation
Interactive Process Step 6: Monitoring the Accommodation TIPS Check on effectiveness Leave the individual in good hands Encourage ongoing communication

54 Could the employer have avoided this problem?
Interactive Process An auditor was provided speech recognition software as an accommodation a year ago. Recently the employer purchased new database software only to find out that the employee’s speech recognition software would not work with the new database. Could the employer have avoided this problem?

55 Interactive Process YES! Could the employer have avoided this problem?
When purchasing new products and equipment: Remember to consider accessibility issues Do not forget about existing accommodations

56 Job Accommodation Network
JAN Consultants can be reached M-F 9am-6pm ET Phone - (800) (voice); (877) (TTY) - Skype - Janconsultants Text - (304) Chat available online at

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