1. CONSUMER ED. – COMPLAINT PROCESS

2. THE COMPLAINT PROCESS
Start with the seller – always try to take your complaint to the seller 1st
HAVE WITH YOU:
The product
The receipt
A list of facts (when you bought it, how you bought it, what's wrong with it, how you want it fixed)
Act RATIONALLY,
not Emotionally!

3. Complaint steps 1-5
Go to the store, explain your problem to the salesman – write that person’s name down. Be fair! (Don’t ask for a brand new upgraded TV if your remote doesn’t work!!)
If the Salesman can’t help, or won’t help, ask for the Manager
If the manager won’t help, write a complaint letter to the manufacturer, or the home office of the store. Send a copy of the receipt, do not act EMOTIONAL!
If you are still unsatisfied, contact the BBB. Then if you are still mad, contact your state’s Attorney Generals office
Last result – bring a lawsuit

4. In small groups of 3-5 you are to create a SKIT!!
NOW…………..
In small groups of 3-5 you are to create a SKIT!!
INCLUDE:
1. buying the product
2. not liking the product
3. returning the product
4. dealing with the salesman / saleswoman
5. asking for the manager
6. explain to the manager that you will contact the stores main office and the BBB
Remember: ACT RATIONALLY – not emotionally
Don’t argue or yell – be nice