1. "the Parent professional" Standards and practices
PTA Volunteer Leadership
"the Parent professional" Standards and practices
As the members and officers of a non-profit association, you are professionals and therefore, standards and practices should be implemented when doing business.

3. Standards Commitment and Dedication Working Knowledge
Expectations and Responsibilities
Effort for the Association
Accountability
Conflict Resolution

4. Practices Define, protect and advance the mission
Engage in strategic planning
Organize to operate effectively
Enhance the public image
Ensure effective fiscal management

5. And… Determine and monitor programs and services
Make careful appointments, identify skills, leadership qualities
Ensure legal and ethical integrity
Orient new board members
Assess performance

6. Key Communication Within the structure of the association
Between and among board members
In the community
Local units
Funding sources
Partners
Legislators
Administrators

7. Communication Levels of Effective
There is need for professionalism when communicating through social media.

9. Mission, Plan, Operations
Clarity
Preparedness
Efficiency
Effectiveness

10. Public Image, Integrity
Presence
Credibility
Reputation
Collaboration

11. Verbal Communication

12. Verbal - Phone Emotion can be conveyed Better “connection”
Listening issues
Convenience issues
No witness to what has been said
No documentation of interaction

13. Phone Etiquette
Teleconference/meeting
Interruption
Tone
Time

15. Face to Face Clear emotion Solid connection Body language in play
Easy to gain witness
No paper trail
Convenience issues, scheduling time

16. Personal Space Physical Distance Personal Comfort/Discomfort
Non-verbal
Cultural Considerations

17. Digital Communication

18. Digital Emotion is not appropriate Connection is distant
No listening involved
Convenient
Documentation is obvious
No witness issues

19. Email Clarity “Confidential” stays between the sender and receiver.
Urgency and Time sensitive, should go in the subject line.
AT the national office, an goes to junk if there is no subject.

20. Email Messages Recipients of emails can often misinterpret the meaning
Use of initials (OMG, BTW) may not be understood and can be offensive
Use of all capital letters or bold font
Use of red, capital letters

21. Social Networking Responsibility to uphold a professional standard
Discretion re: personal information, emotions and beliefs
Caution about identify
Personal vs. PTA Issue stance
There are many Smiths, Jones, etc and you can be misidentified as someone else.

22. Presentation and Perception
Conduct reflects on PTA
Represent image, integrity and ideals of PTA
Documentation in cyberspace
In everything you do, wherever you go, you are like a politician or a celebrity in that people look to you for something more, someone to look up to and you should be proud of your leadership in PTA

24. Communication & Teamwork
Communication essential to building team
Duties
Clarified
Acknowledged
Collaboration
Cooperation
Conflict

25. Teamwork & Communication
"Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results." ~Andrew Carnegie

26. Communication, Teamwork and Trust
No team without effective communication
No real communication without trust

27. Trust Optimism Risk Ability Commitment Vulnerability Betrayal
Disappointment

28. Power Ability to act effectively Source of influence Vigor Effort
Strength

29. Power over…
Self
Others
Situation
Conversation
Actions

30. Personal Agenda

31. Construct or Destruct Personal agendas Subversive actions
Biases and Prejudices
Hostility
Disrespect

32. Powerful Teams Communicate Collaborate Coordinate Cooperate Facilitate
Respect
Trust

33. Parent Professional in PTA
Value of PTA
Heritage as well as the future
Dignity and Respect to the work
Legacy of leadership
Voice and Example for children

34. Thank you
Deb Fritz PTA National Service Representative C –