1. G064 Coursework Project
Problem Definition

2. Problem Definition [2 marks]
Examiner is looking for 3 things:
What the organization is and/or does
Who the end user is
The problem which the end user needs solving
current methods – “how do they do it now?”
problems that they have with the current methods

3. 1. Background to the organisation
2-3 paragraphs
probably less than half A4 page (see VLE exemplars)
Include:
Name of the business
Where is the business located?
Who set up the business?
How many employees?
How many customers?
What do they do in general terms?

4. 1. Background to the Organisation
Sample questions that you might ask yourself:
what is the name of the organisation?
what does it do?
where is it located?
how many people does it employ?
how many shops are there?
what are the names and positions held of people who are going to be involved with the project?
what are the problems/difficulties that they have?

5. 2. Client & End Users Include: name the client
describe the position & role of the client
name any other ‘end users’
the employees who use the current system/methods
describe their positions & roles

6. 3. Current Methods Include brief descriptions of:
how the business works at present
probably paper-based
start at the beginning of a transaction
work your way to the end
itemise all stages

7. 3. Problems with Current Methods
Include brief descriptions of issues:
time taken to…..,
accuracy,
security of system/personal data,
loss of paper  loss of data,
presentation quality

8. 1. Description of the organisation

9. 2. Description of the organisation
an introduction to the client and/or the end user(s) and their place within the organisation or group;

10. 3. Outline of the problem