1. Microsoft Virtual Academy
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2. Module 1: Introduction to Hybrid IT Service Management and Automation with System Center 2012 R2 Andrew McMurray Technical Evangelist – Windows Infrastructure Microsoft Corporation
Microsoft Virtual Academy

3. Transforming IT to address new questions
Mobility
Great user experience from anywhere
Microsoft’s answer:
Apps
Modern, agile apps for new scenarios
Big data
Easy access to any data, any size, anywhere
Powerful analytics in familiar tools
The Cloud OS
Cloud
Cloud
On-demand scale, real-time performance
Infrastructure designed to withstand failure
Resources managed at datacenter scale

4. With Microsoft’s Cloud OS vision, customers can…
System Center 2012 R2 Overview
12/9/2019
With Microsoft’s Cloud OS vision, customers can…
Transform the datacenter
Unlock insights on any data
Empower people-centric IT
Enable modern business apps
Customer
Service Provider
Microsoft
Consistent Platform
ONE
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Microsoft cloud experience
12/9/2019
Microsoft cloud experience
Windows Server
Microsoft Azure
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6. Bringing our learnings to your datacenter
Windows Server
Microsoft Azure
High performance storage on industry- standard hardware
Multi-tenant environments with isolation
Software-defined networking
Policy based automation
Application elasticity
and many others….

7. Customer challenges and opportunities
Requirement to provide scalable and reliable services.
Always-on expectations of the business.
IT budget pressure even with increasing expectations.
Complex IT environments that are tough to manage.
Volume of Web and cloud applications continues to rise.
Evolution of applications to hybrid cloud deployment models.
Enterprise-class
Simple and cost-effective
Application focused 7

8. System Center 2012 R2 solution overview
Server & Tools Business
12/9/2019
System Center 2012 R2 solution overview
System Center capabilities
Infrastructure provisioning
Enterprise-class multi-tenant infrastructure for hybrid environments
Infrastructure monitoring
Comprehensive monitoring of physical, virtual, and cloud infrastructure
Automation and self-service
Application-owner agility while IT retains control
Application performance monitoring
Deep insight into application health
IT service management
Flexible service delivery
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Flexible service delivery

9. Automation and self-service
Windows Server Management Marketing
12/9/2019
Automation and self-service
Application agility while IT retains control
IT demands
Empower app owners while retaining control
Common management tools for on-premises and cloud
Dynamically expand capacity to support app SLA
System Center 2012 R2 delivers
Self-service app provisioning, incl. multitenant environments
Standardized application provisioning with service templates (e.g., SharePoint farms)
Scalable multi-VM tenant services with Microsoft Azure- consistent user experience (e.g., SQL cluster)
Unified management views & artifacts b/w Windows Server & Microsoft Azure
Unified view across clouds with App Controller
Extended datacenter capacity with common VM templates & VHD images:
VHDs for first party workloads like SharePoint
VHDs for Windows Server & Linux
Scale application tiers via automation & integration
Rich automation workflows with Orchestrator and PowerShell
Windows Azure Integration Pack for automated compute & storage deployment
SharePoint Integration Pack
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Extreme automation to manage the Cloud
System Center Marketing
12/9/2019
Extreme automation to manage the Cloud
CMDB
Knowledge base
Data warehouse
Service Manager
Runbooks
PowerShell
Orchestrator
External Cloud
Azure Integration Pack
Workflows
Service Offerings
Catalog
Work Items
Knowledge
Templates
Configuration Items
Manual and repetitive processes automated by the power of runbooks and PowerShell, using information stored in the centralized CMDB
App Controller
SM Portal
Application Owner
Tenant Admin
Systems Center Components
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Self-service empowerment
System Center Marketing
12/9/2019
Self-service empowerment
Application
Owner
Tenant User
“I need it for myself”
“I need it for my team”
Quickly request and spin up clouds
Quickly spin up & manage clouds
Request capacity
Request and manage capacity
Manage status
Raise incidents
Manage and Maintain Application Resources
Manage and Maintain Application Resources
Service Manager Self-Service Portal
AppController Self-Service Portal
Automated Service Deployment
Orchestrator
= automation
Runbooks
PowerShell
Service Manager
+ CMBD
= standardization
Service Catalog
CMDB
VHD
Templates
Services
VMs
Users
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Fill in gaps by automating self-service
TechReady12
12/9/2019
Fill in gaps by automating self-service
Customers face resource and management challenges with too many manual processes and efforts
Automating self-service results in lower management overhead and focused scarce resources
Manual tasks Batch scripts
Patch remediation
User requests Provisioning
Release management
Rapid change
Decrease in errors and rework
Give users fast and easy access to services
Reduce manual admin
efforts for routine tasks
Application Deployments
SLA adherence
Capacity management
Empower application owners
to deploy applications and services consistently and reliably

13. Automation and self-service scenarios
Windows Server Management Marketing
12/9/2019
Automation and self-service scenarios
Integration
System automation
Process automation
Self-Service for the Cloud Tenant
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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15. 12/9/ :54 PM
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.