1. ANNUAL TARGET REPORT
AGM 18TH SEPTEMBER 2019

2. Repairs & Maintenance Ref. Indicator Actual 2013 Target 2014 Indicator
PHA Results 2018/19
National Results 2018/19
PHA Target 2019/20
Average time taken to complete emergency
repairs – Hours 
1 hr 8 mins
3 hrs 39 mins
4 hrs
Average time taken to complete non-emergency repairs – Working days 
3 days
6.6 days
6.5 days
% Reactive repairs completed right first time
99.7%
92.52%
99%
% Properties requiring gas safety record completed by the anniversary date
100%
99.93%
% Tenants satisfied with the Repairs and Maintenance service
98.6%
91.66%
Percentage of approved applications for medical adaptations completed
73.68%
84.3%
% Reactive Repairs Pre-Inspected 
23%
PHA only
10%
% Reactive Repairs Post Inspected
13%
Tenant emergency repairs = 382
Tenant non emergency = 1165
Total tenant repairs in the year = 1547
Total other repairs = 499
Total repairs = 2046
Right First Time = 1159 of 1165
Gas records = 482
Ten sat = 252 responses
Satisfied = 240, Neither = 6, Dissatisfied = 6
Adaptations 2017 £20, completed 31st March of 20 completed April
Pre-inspects = 217, Post inspects = 186
Ref.
Indicator
Actual 2013
Target 2014 A7
% Stock meeting Scottish Housing Quality Standards
97.56%
100%
A11
Average time taken to complete emergency repairs – Hours
1.5 hr.
4 hrs.
A12
Average time taken to complete non-emergency repairs – Days
2 days
6.5 days
A13
% Reactive repairs completed right first time
98.99%
A15
% Properties requiring gas safety record completed by the anniversary date
A16
% Tenants satisfied with the Repairs and Maintenance service
97.71% P1
% Reactive Repairs Pre-Inspected
27.5%
10% P2
% Reactive Repairs Post Inspected
17.5% 6
% Cyclical Works Completed
88% 7
Current Tenant Recharge Repairs Balance
2,612
2,000 8
Former Tenant Recharge Repairs Balance
3,979
3,500

3. Housing Services Ref. Indicator Actual 2013 Target 2014 Indicator
PHA Results 2018/19
National Results 2018/19
PHA Target 2019/20
% Antisocial behaviour cases reported & actioned within locally agreed targets
100%
87.86%
% Rent lost through properties being empty
% of lettable houses becoming vacant in year
0.05%
5.94%
0.88%
8.56%
0.25% 7%
Average time taken to re-let empty properties
% Lets to Provanhall tenants and applicants
3.5 days
36%
31.89 days
PHA only
7 days
60%
% Lets to homeless applicants
% Lets to waiting list applicants
Average time to process Housing Applications
32%
2 days
30%
10%
% Actual Rent Arrears
1.31% 2%
ASB Complaints – 72
Lets – 29
233 HAF’s
Ref.
Indicator
Actual 2013
Target 2014 A7
% Stock meeting Scottish Housing Quality Standards
97.56%
100%
A11
Average time taken to complete emergency repairs – Hours
1.5 hr.
4 hrs.
A12
Average time taken to complete non-emergency repairs – Days
2 days
6.5 days
A13
% Reactive repairs completed right first time
98.99%
A15
% Properties requiring gas safety record completed by the anniversary date
A16
% Tenants satisfied with the Repairs and Maintenance service
97.71% P1
% Reactive Repairs Pre-Inspected
27.5%
10% P2
% Reactive Repairs Post Inspected
17.5% 6
% Cyclical Works Completed
88% 7
Current Tenant Recharge Repairs Balance
2,612
2,000 8
Former Tenant Recharge Repairs Balance
3,979
3,500