1. Implementing the toolkit Training resources
eviQ Education

2. Training requirements
All staff expected to take triage calls require:
training
competency assessment
Three components
Pre-reading
Toolkit manual
Face to face
Group session
Local facilitator
Presentation
Discussion
Scenario practice
Competency assessment
Observed clinical practice
Skills assessment
Local facilitator
Annual reassessment

3. Pre-reading - resources
UKONS resources
Toolkit manual
eviQ Education resources
Rapid learning – minimodule
Summarises key points
5 minutes
Practitioners should be encouraged to read the toolkit manual prior to attending training. Avilable from eviQ and eviQ Education websites.
The eviQ Education mini module provides an introduction to the toolkit and summarises the key points of the manual.
Staff may wish to use the mini module as a refresher or as supplementary pre-reading prior to attending face to face training.

4. F2F training- resources
UKONS resources
Powerpoint slide deck
Adaptable
Includes
History
Rationale for use
Triage process
Roles and responsibilities
Documentation and data records
Auditing
Telephone consultation and communication skills
scenarios
Downloadable from eviQ Education
eviQ Education resources
Our case studies and ppt from earlier today
Adaptable
These slides can be adapted to local policies and procedures e.g. to include local emergency numbers or contacts.
The training slides include details such as:
development of the tool and rationale for use
the triage process
professional roles and responsibility
accurate documentation and data recording
auditing
telephone consultation skills and techniques

5. Added bonus - consolidate
Scenario practice
Branched narrative case studies
Choose your own ending
The eviQ Education scenarios each follow a call from a patient or carer to an advice line and provide an additional opportunity for learners to test their knowledge and practice their triage skills.
The scenarios allow learners to experience the outcomes of decisions they make by providing alternative endings coupled with feedback and rationales.
Scenarios may be accessed at any time but are best used to consolidate learning following face to face training, prior to competency assessment.

6. Competency assessment
Competency assessment record
Toolkit manual
Skills assessed:
Giving clinical advice
Reassuring patients/carers
Identifying ability of callers to act on advice
Completion of assessment pathway
Decision making
Documentation
A competency assessment record is included as part of the toolkit on pages The competency framework assesses knowledge and skills requirements for the following domains:
giving clinical advice, including; emergency situations and monitoring for changes in condition
reassuring patients/carers
identifying ability of patient/carer to act on advice, treatment or care requirements
ensuring callers contact the line again if required to do so
completing the assessment pathway and documenting and reviewing decisions
documenting any decisions that fall outside of the guideline and including a rationale

7. Miss anything? Guide for facilitators Rapid learning minimodule 5 mins
Includes
governance
training and competency requirements
links to training resources

8. Where can I find it all?
eviq.org.au

9. Where can I find it all? eviQ Education Rapid learning Scenarios
Slide deck
Manual
Triage tool
Log sheet
education.eviq.org.au

10. Thank you!
Questions?