Download presentation
Presentation is loading. Please wait.
1
Lecturer: Dr. Damon I. Vincent
Leadership and Human Communication Lecturer: Dr. Damon I. Vincent
2
What is Communication? The transfer of information, thoughts or ideas
to create shared understanding between a sender and a receiver.
3
Communication took place
one on one through speech.
4
Mass communication via speech
can be very effective.
5
All communication takes place through one or more of the five senses.
11
all five senses are available.
The use of vision when all five senses are available.
13
The Advantages of Graphics
Cognitively, graphics: Increase comprehension, recollection, and retention. Expedite and increase our level of communication. Help us decode text. Attract and direct attention.
15
The Advantages of Graphics
Cognitively, graphics: Increase comprehension, recollection, and retention. Expedite and increase our level of communication. Help us decode text. Attract and direct attention.
16
Graphics can bridge language barriers.
17
The Advantages of Graphics
Cognitively, graphics: Increase comprehension, recollection, and retention. Expedite and increase our level of communication. Help us decode text. Attract and direct attention.
19
The Advantages of Graphics
Cognitively, graphics: Increase comprehension, recollection, and retention. Expedite and increase our level of communication. Help us decode text. Attract and direct attention.
21
The Advantages of Graphics
2. Emotionally, graphics: Enhance or otherwise affect attitudes. Engage our imagination. Increase creative thinking. Lead to more profound understanding.
22
A Picture Is Worth A Thousand Words
23
Lecturing is a traditional method
of teaching in schools and universities.
24
Lectures combined with graphics
can enhance learning.
25
But graphics aren’t everything. But graphics aren’t everything.
Benjamin Franklin once said: “Tell me and I’ll forget, Show me and I might remember, Involve me and I’ll understand.” But graphics aren’t everything.
26
Demonstrations make lasting impressions.
27
permanent impressions.
Involvement can make permanent impressions.
28
Of course, the key word is INVOLVEMENT.
29
The Intent of Communication
30
The Intent of Communication
Oral Present State Speaker Speaks Listener Reacts Goal State Written Present State Writer Writes Reader Reacts Goal State
32
The Three Pillars of Public Speaking
Ethos Pathos Logos
33
Aristotle’s Model (384-322 B.C.)
Ethos Speaker Audience Pathos Good Character Emotions Good Sense Kinds of Audience Good Will Message Logos Rhetorical Induction Rhetorical Deduction Topics
34
Aristotle’s Model (384-322 B.C.)
Ethos Speaker Audience Pathos Good Character Emotions Good Sense Kinds of Audience Good Will Message Logos Rhetorical Induction Rhetorical Deduction Topics
35
Ethos = Credibility Does your reputation:
Indicate that you are rational? Generate respect for you as a person? Reveal your character as above reproach? Recommend you as an authority?
36
Aristotle’s Model (384-322 B.C.)
Ethos Speaker Audience Pathos Good Character Emotions Good Sense Kinds of Audience Good Will Message Logos Rhetorical Induction Rhetorical Deduction Topics
37
Pathos = Emotion Can you identify with your audience?
Can your audience identify with you? Do your words evoke feelings of: Love? Sympathy? Fear? Do your visuals evoke feelings of: Compassion? Envy?
38
Aristotle’s Model (384-322 B.C.)
Ethos Speaker Audience Pathos Good Character Emotions Good Sense Kinds of Audience Good Will Message Logos Rhetorical Induction Rhetorical Deduction Topics
39
Logos = Logic Does your message: Make sense?
Rest on facts, statistics, evidence? Logically lead to promised results?
40
Communication Through
Common Experience Source Encode Signal Decode Destination Set of Experiences A Set of Experiences B Adapted from Schramm
41
Encoding and Decoding Encoding Encoding Decoding
42
Communication Through
Common Experience Source Encode Signal Decode Destination Set of Experiences A Set of Experiences B Adapted from Schramm
43
Communication Through
Common Experience Source Encode Signal Decode Destination Set of Experiences A Set of Experiences B Adapted from Schramm
44
Berlo’s Model of Communciation (1960)
46
The Effects of Communication
47
The Communication Process
SOURCE RECEIVER
48
The Communication Process
Message SOURCE RECEIVER Medium
49
The Communication Process
Message SOURCE RECEIVER Encoding Decoding Medium
50
The Communication Process
Interference Message SOURCE RECEIVER Encoding Decoding Medium
51
The Communication Process
Interference Message SOURCE RECEIVER Encoding Decoding Medium Feedback Feedback Message RECEIVER SOURCE Decoding Encoding Medium
52
The Communication Process
Interference Message SOURCE RECEIVER Encoding Decoding Medium Feedback Feedback Message RECEIVER SOURCE Decoding Encoding Medium Context or Setting
53
A Typical University Lecture
54
The Communication Process
Interference Message SOURCE RECEIVER Encoding Decoding Medium Feedback Feedback Message RECEIVER SOURCE Decoding Encoding Medium Context or Setting
55
What is happening here?
56
The Hidden Agenda
57
The Hidden Agenda What you don’t see
58
Why do communication barriers exist?
59
One or more of the five senses
may be impaired.
66
Not all have the skills to communicate.
67
Ordinarily, communication is quite easy.
Just talk!
68
Many opportunities for communication
are lost.
69
PERCEPTION can be either a positive or negative influence
in communication.
70
Even shared experiences can be perceived in different ways.
Which is the appropriate response?
73
Intelligence
74
Intelligence Maturity
75
Intelligence Maturity Experience
76
Intelligence Maturity Experience Opinion
77
Intelligence Maturity Experience Opinion Intent
78
Viewpoint can make a difference.
Who is correct?
79
Are the lines below straight, or are they curved?
80
Faulty interpretation can lead to
flawed communication.
81
Why is he riding a bicycle?
82
Beware of information overload.
83
Barriers To Communication
84
Organizational Barriers
To Communication
85
Organizational Barriers
Negative organizational climate Absence of communication policy Excessive authority layers Filtering Barriers To Communication
86
Organizational Barriers Personal/Personnel Barriers
Negative organizational climate Absence of communication policy Excessive authority layers Filtering Personal/Personnel Barriers Barriers To Communication
87
Organizational Barriers Personal/Personnel Barriers
Negative organizational climate Absence of communication policy Excessive authority layers Filtering Personal/Personnel Barriers Relationships to superiors/subordinates Relationships with peers Personality differences Fear Stereotyping Inattention Barriers To Communication
88
Organizational Barriers Personal/Personnel Barriers
Negative organizational climate Absence of communication policy Excessive authority layers Filtering Personal/Personnel Barriers Relationships to superiors/subordinates Relationships with peers Personality differences Fear Stereotyping Inattention Barriers To Communication Semantic Barriers
89
Organizational Barriers Personal/Personnel Barriers
Negative organizational climate Absence of communication policy Excessive authority layers Filtering Personal/Personnel Barriers Relationships to superiors/subordinates Relationships with peers Personality differences Fear Stereotyping Inattention Barriers To Communication Semantic Barriers Foreign language involved Ambiguous symbols/words Faulty translation Unclarified assumptions Technical jargon Faulty body language decoding
90
Barriers To Communication
Physical Barriers Barriers To Communication
91
Barriers To Communication
Physical Barriers Closed doors Walls, cubicles Distance between people, workplaces Barriers To Communication
92
Barriers To Communication
Physical Barriers Closed doors Walls, cubicles Distance between people, workplaces Perceptual Barriers Barriers To Communication
93
Barriers To Communication
Physical Barriers Closed doors Walls, cubicles Distance between people, workplaces Perceptual Barriers False assumptions Differing values Traditional attitudes Life experiences Cultural conditioning Barriers To Communication
94
Barriers To Communication
Physical Barriers Closed doors Walls, cubicles Distance between people, workplaces Perceptual Barriers False assumptions Differing values Traditional attitudes Life experiences Cultural conditioning Barriers To Communication Gender Barriers
95
Barriers To Communication
Physical Barriers Closed doors Walls, cubicles Distance between people, workplaces Perceptual Barriers False assumptions Differing values Traditional attitudes Life experiences Cultural conditioning Barriers To Communication Gender Barriers Stereotyping hinders cooperation May be race and culture related Failure to recognize thinking styles Abstract vs. emotional approach Competitive vs. relational interaction
96
Keys To Good Communication
97
Keys To Good Communication
Preparation Keys To Good Communication
98
Keys To Good Communication
Preparation Know your audience Know your purpose Know your topic Anticipate questions Anticipate objections Keys To Good Communication
99
Keys To Good Communication
Preparation Know your audience Know your purpose Know your topic Anticipate questions Anticipate objections Presentation Keys To Good Communication
100
Keys To Good Communication
Preparation Know your audience Know your purpose Know your topic Anticipate questions Anticipate objections Presentation Present a rounded picture Achieve credibility with your audience Communicate a little at a time Use multiple communication techniques Encourage interaction Keys To Good Communication
101
Keys To Good Communication
Preparation Know your audience Know your purpose Know your topic Anticipate questions Anticipate objections Presentation Present a rounded picture Achieve credibility with your audience Communicate a little at a time Use multiple communication techniques Encourage interaction Keys To Good Communication Follow-up
102
Keys To Good Communication
Preparation Know your audience Know your purpose Know your topic Anticipate questions Anticipate objections Presentation Present a rounded picture Achieve credibility with your audience Communicate a little at a time Use multiple communication techniques Encourage interaction Keys To Good Communication Follow-up Follow through on what you say Be sure the listener understands Encourage feedback
103
The Communication Process
Interference Message SOURCE RECEIVER Encoding Decoding Medium Feedback Feedback Message RECEIVER SOURCE Decoding Encoding Medium Context or Setting
104
END
Similar presentations
