1. uktradeinfo Web Survey 2013-14 Results
Event Name Here
12/02/2007
uktradeinfo Web Survey Results
Published: April 2014
Project Name: HMRC v1.8

2. Summary The survey was open from 29 November 2013 to 17 January 2014
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12/02/2007
Summary
The survey was open from 29 November 2013 to 17 January 2014
It aimed to obtain a better understanding of site user experience and opinion
91 site users responded:
39% said they used trade data products
27% said they used commodity code information and tools
22% said they used Intrastat guidance
20% said they used it for news updates
8% said they used Importers Details
8% said they used Exchange Rates
28% stated they used both uktradeinfo and GOV.UK for Intrastat guidance
Detailed results appear in the following slides
Project Name: HMRC v1.8

3. How satisfied are you with your visits to uktradeinfo?
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12/02/2007
How satisfied are you with your visits to uktradeinfo?
27% are very satisfied
52% are satisfied
15% are neither satisfied nor dissatisfied
4% are dissatisfied
1% are very dissatisfied
1% don’t know
Project Name: HMRC v1.8

4. Tell us how you rate your usual visit experience
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Tell us how you rate your usual visit experience
33% get everything they want
47% get most of what they want
19% get some of what they want
1% get none of what they want
Project Name: HMRC v1.8

5. How do you rate the site for ease of use?
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12/02/2007
How do you rate the site for ease of use?
21% very good
52% good
21% neither good nor bad
3% poor
3% very poor
Project Name: HMRC v1.8

6. How do you rate the site for design?
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How do you rate the site for design?
16% very good
53% good
28% neither good nor bad
2% poor
0% very poor
Project Name: HMRC v1.8

7. Event Name Here
12/02/2007
How do you rate the site for ease of finding information, products and services, including site search?
9% very good
53% good
26% neither good nor bad
9% poor
3% very poor
Project Name: HMRC v1.8

8. Event Name Here
12/02/2007
How do you rate the site for quality and accuracy of content (editorial quality)?
24% very good
56% good
19% neither good nor bad
1% poor
0% very poor
Project Name: HMRC v1.8

9. Are you satisfied with the following products / services?
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12/02/2007
Are you satisfied with the following products / services?
Respondents who stated they used the specific products/services answered:
Alert Service: 96% satisfied, 4% dissatisfied
Build Your Own Tables: 50% satisfied, 50% dissatisfied
Customer Service Support: 90% satisfied, 10% dissatisfied
Data Downloads: 81% satisfied, 19% dissatisfied
Exchange Rates: 93% satisfied, 7% dissatisfied
Intrastat Classification Nomenclature (ICN): 93% satisfied, 7% dissatisfied
Importers Details: 85% satisfied, 15% dissatisfied
Site Search: 89% satisfied, 11% dissatisfied
Project Name: HMRC v1.8

10. If you could change or introduce one thing?
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If you could change or introduce one thing?
51% of survey respondents were either happy, or did not comment.
Suggestions made can be summarised as:
Speed up the interactive data tables
Make bulk data extraction easier
Combine EU and Non-EU data presentation in the interactive data tables
Improve interactive functionality e.g. reversible field order, menus, year to date
Publish more data
Reduce the Intrastat Classification Nomenclature and don’t change codes
Add Volumes 1 & 2 of the Tariff
Publish and update more Public Notices including VAT
Project Name: HMRC v1.8

11. Event Name Here
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Next Steps
Some respondents provided addresses and have been contacted to answer queries raised, or to explore their opinions and ideas more fully
Further Information relating to queries raised can be read at:
Some suggestions cannot be pursued as they are beyond the control of the uktradeinfo team (e.g. the ICN is determined by the EU Combined Nomenclature)
Improved ‘Help’ content is being prepared for publication shortly, including new YouTube tutorials for building interactive data tables
User comments and suggestions are influencing site enhancements for (e.g. support for the IE6 browser is being withdrawn, to allow software upgrade which will improve interactive database functionality)
Project Name: HMRC v1.8

12. Your Views Still Required!
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12/02/2007
Your Views Still Required!
We will run another web survey toward the end of
In the meantime, your views are always welcome and you can give us your feedback in a number of ways:
uktradeinfo Customer Feedback Form
us at:
HMRC National Statistics Producers
Join the Business & Trade Statistics community at StatsUserNet
Or use the individual page feedback links at the bottom of all uktradeinfo pages.
THANK YOU
Project Name: HMRC v1.8