1. Introducing Change Management Lisa Reynolds Ann Weston
October 14, 2019

2. Mighty Team of Three… Lisa Reynolds, VP of Change Management
Ann Weston, Director of Change Management
Felicia Gauthier, Change Management Analyst

3. Who is Ann?

4. Print your name and write your signature with your dominant hand, when you’re finished stand up and cross your arms.
How did that feel?
Print your name and write your signature with your non-dominant hand, when you’re finished stand up and cross your arms the opposite way of the first time.
What if you had to use your non-dominant hand forever?

5. What is change management?
Organizational Change Management is a structured, comprehensive, intentional process to:
Prepare for Change
Manage Change
Reinforce Change
Individual Change Management is the application of tools and processes to enable Associates to manage their personal transition through change
TOP DOWN
BOTTOM UP
Change Management delivers results, benefits realization, ROI and Associate adoption outcomes by supporting the organization and our Associates to use Infor while delivering the mission of CHRISTUS Health through our values.

6. What we learned from Wave 1

8. Delivering CHRISTUS Health mission through our core values and maximizing support of our Associates while extending the healing ministry of Jesus Christ to our patients and communities.

9. Project Change Triangle (PCT Analyzer)
Where are we today?
Leaders/Sponsors
Project Management
Change Management
Rate each group 1-3, where
1-inadequate
2-adequate
3-exceptional
Use post-it notes on your table and add to the wall chart.

10. Leaders / Sponsors Meet Objectives On Time / On Budget ROI Realized
Direction and Governance from Senior Leaders
Change Management
Process and Tools to Ensure people Impacted adopt and use Infor
Project Management
Definition of change and actions for moving technical side forward
Meet Objectives
On Time / On Budget
ROI Realized
Rate, each Project Group 1 to 3, where:
1 – Inadequate
2 – Adequate
3 – Exceptional

11. Change Management Tools to Support Adoption
Lisa Reynolds
Ann Weston
October 15, 2019

12. Activity:
Pair off in groups of two
Observe your partner
Change three things about yourself
BONUS: prize for the pair who identified all changes first!

14. 1.9 1.7 1.6 Leaders / Sponsors Meet Objectives On Time / On Budget
Direction and Governance from Senior Leaders
Change Management
Process and Tools to Ensure people Impacted adopt and use Infor
Project Management
Definition of change and actions for moving technical side forward
Meet Objectives
On Time / On Budget
ROI Realized
1.9
1.7
1.6

15. what happens if we don’t change now
Change management uses tools to help Associates understand the
why,
why now and
what happens if we don’t change now
for all change initiatives.

16. What’s Changing?

17. Change Management - Human Resources

18. Job Dimension of Change Tomorrow
Rate each group 1-3, where
1-inadequate
2-adequate
3-exceptional
Use post-it notes on your table and add to the wall chart for yesterday and tomorrow.
Yesterday
Job Dimension of Change
Tomorrow
Location
Process
System
Tools
Job Roles
Critical Behavior
Mindset / Attitude / Belief
Reporting Structure
Performance Reviews
Compensation

19. End-User Associate Training (pre-go-live) End-User Associate Training
Timeline
OCTOBER
NOVEMBER
DECEMBER
JANUARY
HRBP Forum
Super User Training
End-User Associate Training (pre-go-live)
End-User Associate Training
(post-go-live)
Executive Engagement
CHANGE NETWORK
Engagement Activities
Communications
(Flyer, Videos, Posters, Project Updates, Getting Ready for Go Live, Post-Go-Live messages)
Coaching Tools
Resistance Management Tools
Town Halls / Demos / Brown Bag / Lunch ‘n Learns
Town Halls / Demos / Brown Bag / Lunch ‘n Learns
Manager Talking Points
TREASURE HUNT
Readiness Checklist and Workshop

20. Tools Training: Role Guides and Job Aids Communications
Town Halls
Manager Talking Points
Brown Bag Lunch

21. Tools
Coaching and Resistance Management Planning Change Network and Readiness Checklist
WIP
WIP

22. Change management will do a lot, but we’re measured by outcomes, not actions.
Our goal is to deliver results, of benefits realization, ROI and Associate adoption, by supporting our Associates to use Infor while delivering the mission of CHRISTUS Health.