1. PSAP Managers Meeting October 16th, 2018 9:30 am – 12:00 pm
Tarrant County District Office
Training Room
2600 Airport Freeway
Fort Worth, TX

2. AGENDA Welcome………………………………………………………………..………..……….……………...…Yvonne Krumm
Drawing Gifts for On-Time Arrivals……...…….………………….….….……………………………….……Staff
Introduction of New Staff Members – Erin Zuzik, Thomas Coomer, Aniel Austin………………..Yvonne Krumm
CritiCall Testing Site………………………………………………………………………………………………...Erin Zuzik
Trouble Tickets ………...….…………………………………………………………….……Kevin Kleck & Sarah Sellers
Be Aware of Phishing Schemes……………………………………………………………………………Danny Willars
Drawing………………………………………………………………………………………………….………….…….Staff
RapidSOS…………………….…………………………………………………………………………..…..Karin Marquez
Question and Answer / Open Discussion……………………………………………………….……Attendees/Staff
Grand Prize Drawing……………….………………………………………………….……………………….…….…Staff

3. WELCOME

4. On-Time Arrival Drawing

5. New to Tarrant County 9-1-1 District
Thomas Coomer
IT Support Technician
Aniel Austin
Finance Manager
Erin Zuzik
Operations Support Specialist

6. CritiCall Testing Site
Moved to 5041 Resource Dr, Fort Worth
8 Testing Seats
Office with Admin Computer and Desk
Access Card Required for Entry
Schedule Testing Times through Erin Zuzik
Google Maps Directs to the Wrong Building
Jail Laundry is Next Door

7. CritiCall Location
Entrance
5041 Resource Dr

8. Kevin Kleck – Director of Technical Services
Sarah Sellers (Therrien)
Trouble Tickets

9. Danny Willars – Security Analyst
Be Aware of Phishing Schemes

10. Keep an Eye Out for these Clues of a Phishing Attack
Messages creating a tremendous sense of urgency
Look for typos or discrepancies in text or logos
Read URLs from left to right, the last address is the true domain
For Example:
This might look like it will take you to Amazon’s website, but it will take you to example.com
Offers that seem too good to be true
Requests for INVOICES or a PAYMENT RECEIPT
Generic greetings such as “Dear Customer”

11. Keep an Eye Out for these Clues of a Phishing Attack
s that are work related but are sent from a personal address
Such as: hotmail.com or gmail.com
Websites that claim to be secure but do not use HTTPS
Requests for sensitive data such as credit card numbers or account passwords
The tone or wording of the message does not sound like the sender
Sites that begin with an IP address instead of a domain name
For Example:

12. Mid-Meeting Prize Drawing

13. Karin Marquez – RapidSOS

14. Question & Answer
Any Questions???

15. Grand Prize Drawing