1. Goddard Chamber September 12th, 2019 Hosts: John Ash & Jon Grover
Digital Office Systems

2. Changing Perspective Changing from “IT” to “Technology”
Security. Should I be concerned?
Liability. What does this mean to me?
Industry Standards. Am I getting at least standard?
IT Models. Which system fits my business?
Partnership. How do I stay current with a trusted partner?
Next Steps……

3. Creating Digital Companies
2016-Forward
Today
Adoption
eCommerce era
Build up
Delivery system including Social, Mobile, Cloud, Big Data/Analytics, and Managed Systems
Transformation
Products and services become digital as companies begin to invent their own future
Reality
Business are taking action as they realize, “TECHNOLOGY MATTERS”

4. Digital Transformation (DX)
Digital transformation is about using digital technologies to improve (and connect, and often radically change) processes, enhance customer experiences, focus on the area where business and customer value meet and seeing new and better possibilities, while using different and digital-intensive ways to realize them.
iScoop, Digital transformation: online guide to digital business transformation

5. 2019 Security Concerns Computer Viruses Email Security Spyware
DOS and DDOS
Man-in-the Middle attacks
Leaking Confidential Information

8. NIST (National Institute of Standards and Technology) Security Framework
Identify
Protection
Detection
Response
Recover
Doors Windows
Alarm
Dog
Locks
Motion Sensor
Insurance
Fence
Doorbell Camera
Police
Yard Signs
Neighborhood Watch
Baseball Bat

9. Windows 7 End of Life
If you continue to use Windows 7 after support has ended, your PC will still work, but it may become more vulnerable to security risks and viruses. Your PC will continue to start and run, but Microsoft will no longer provide the following support for your business.
No technical support
No software updates
No security updates
To avoid security risks and viruses, Microsoft recommends you upgrade to Windows 10.
In some of the most recent businesses we have worked with there has been a range of around 33% to 67% of their current environment containing Windows 7 machines with no plan in place to upgrade.

10. Reduce Liabilities Access Controls
Review who has control to what resources and if they need access to them
Onboarding and Offboarding employees
When new employees are hired they should have proper training and access to systems
When employees leave your company or are terminated their access should be cut off and a proper process in place to ensure company data isn’t leaving with them.
Implementing policies to protect your data
Policies establish guidelines for what you can and can’t do. (BYOD, Acceptance Use Policy, etc.)
Security
Physical Security – limit access to rooms with important information and systems

11. Support Models Break/Fix Internal IT Managed Services Other Models
An individual
The most technical person in the office??

14. Don’t Get Ubered “You are either Uber, or you are being Ubered.”
Technology led innovation/disruption is a factor in every industry today.
Business leaders, company executives, and business owners consider the potential “Uber Effect” to be a factor in their strategic thinking.
For many, disruption and innovation represent an opportunity to gain competitive advantage.

15. 7 Program Pillars
Our program provides all 7 of the Essential Technology Service Categories for delivering quality services today and are the Pillars of your Managed Services Program.

16. Qualified Provider Availability
You don’t work 24 hours a day, but your computer does.
Fast Service and Response Time
Not only does your provider need to be available all the time, but they also need to respond quickly to your needs and problems.
Annual IT Budget Planning
A good managed services provider will sit down with you and assist in your technology planning for the future.
Disaster Recovery Planning
If your business is hit with a weather disaster, vandalism, or other outages, are you prepared?
Third-party Vendor Partnerships
An advantage of using a managed services provider is that they can handle technology vendors for you, saving you the time of tracking down multiple vendors for service and support.

17. Qualified Provider Local On-Site Maintenance and Support
Make sure you choose a vendor that is available for onsite support. Using a local provider is a huge benefit to making sure you have the best service.
Daily Backups and Cloud Services
Using a managed services provider is a great way to ensure your data stays safe and secure.
Security Testing and Monitoring
A good managed services firm will help protect your network from cyber-criminals and hackers.
Employee Support
If your employees are fighting with technology, they can’t get their jobs done.
Proactive Maintenance
At a busy, growing company, often the temptation is to only fix technology when it is not working. A managed services partner will make sure you are pro-actively running the updates you need now to avoid problems later.

18. Red Flags They aren’t getting to know you and your business
They don’t provide a scope of services agreement that tells you what they are providing
You aren’t provided a commitment of services, so you know what is being provided for you
No written contractual agreement

19. Next Steps
Reach consensus within your office on the 7 Pillars, and what’s important…

20. Thank you!!