1. IT Management of the Social Security
March 2019

2. CONTENT
IT Management of the Social Security
Path

3. CONTENT
IT Management of the Social Security
Path

4. Ministry of Labour, Migrations & Social Security
SECRETARY OF STATE OF SOCIAL SECURITY
SECRETARY OF STATE STAFF
GENERAL DIRECTORATE OF SOCIAL SECURITY ORGANIZATION
(DGOSS)
National Institute of Social Security
(INSS)
IT MANAGEMENT DEPARTMEN OF THE SOCIAL SECURITY
(GISS)
PUBLIC ACCOUNTS DEPARTMENT OF THE SOCIAL SECURITY
(IGSS)
Social Marine Institute
(ISM)
LEGAL SERVICES FOR THE ADMINISTRATION OF THE SOCIAL SECURITY
(SJSS)
Social Security General Treasury
(TGSS)

5. MISSION
Providing technological solutions that serve to promote excellence on the Social Security services

6. Scope: Funtions INFORMATION SYSTEMS OF THE SOCIAL SECURITY
RESEARCH
PLAN
PROPOSE
COORDINATE
INFORMATION SYSTEMS OF THE SOCIAL SECURITY
TECHNOLOGICAL SYSTEMS OF THE SOCIAL SECURITY
CONTROL
KEEP
UPDATE
STUDY AND PROPOSE
TECHNICAL RESOURCES

7. To make applications of
Scope: CAPACITY
Social Security Management
Budget and Financial Management
Office Automation
Internet Citizens Services
To make applications of
Social Security Data Management.
Application Development.
Networks.
Security.
Innovatión.
Investments.

8. Scope: SERVICES
IT Management for the Social Security offers electronic services ...

9. Scope: SERVICES … and others that are offered internally. Network
Storage
Print
Internet Access
Applications Updates
Security

10. Scope: SERVICES
These services are offered both through the offices and through the technological channels.
2 Data Center
117 Social Security Periphericals organizations.
820 offices.
2 vessels.
More than LANs (ISM, INSS, TGSS).
users.
internal users.
9.000 external users, CCAA and Mutuas.

11. Scope: SERVICE LEVELS
For maintenance and technical attention of the services, there are:
Morning, afternoon and night shifts
24 x 7 support
Guards

12. Scope: SERVICE VOLUME
The average volumetry of the services that are supported in the Spanish Social Security Data Center:
INDICATOR
DAILY
ONLINE SERVICE REQUETS
WEB ACCESS (
ELECTRONIC SITE SERVICE REQUETS
35.000
R.E.D. SERVICES REQUESTS HANDLED
INTERNAL MANAGEMENT USERS
33.000
EXTERNAL MANAGEMENT USERS
9.000
BATCH PROCESS
13.000

13. Scope: SERVICE VOLUME
The average volumetry of the services that are supported in the Spanish Social Security Data Center:
INDICATOR
DAILY
AVERAGE S SENT/RECEIVED
AVERAGE MANAGED SMSs
Priority
9.000
Ordinary
70.000
PRINTED DOCUMENTS BY APPLICATION
R.E.D. FILES INTERCHANGED
FINANCIAL ENTITIES FILES INTERCHANGED
650
INSTITUTIONAL FILES INTERCHANGED
4.700
DATA BASES ACCESS
ADABAS
ORACLE

14. Scope: SERVICE VOLUME
The average volumetry of the services that are supported in the Spanish Social Security Data Center:
INDICATOR
VALUE
DIGITAL CERTIFICATES
BOXES
36.000
DOCUMENTAL MANAGEMENT DOCUMENTS
SARTIDO FILES
SARTIDO IMAGE FILES
DATABASE RECORDS
OPEN SYSTEMS DATABASE RECORDS
Q + DATABASE RECORDS
ADABAS DATABASE RECORDS
APPLICATIONS / PROGRAMS
CODE LINES
CORPORATIVE DATA BASES SIZE
1250 TB

15. Applications Development
Scope: ORGANIZATION
Operation
Production & Sistems
Networks
Sistems
Production
Peripherical
Peripherical Units & Relationships
55 Peripherical Computer Units
Applications Development
Applications Development for TGSS
Applications Development for ISM
Applications Development for INSS
Applications Development for Accounting Services
Applications Development for Legal Services
Gerencia Adjunta
Support
Security
Human Resources & Internal Regime
Innovation & Projects
Software Quality Management
Delegated Legal Services
Infraestructures
Delegated Accounting Services

16. RESOURCES CENTRAL SERVICES Budgets 2018: Human Resources:
Investments (Cap. VI): 55,2 Millions €
Services (Cap. II): 185,1 Millions €
Human Resources:
Central Services: aprox. 2,000 (aprox 25% Public employees)
Peripherical Services: 700 (100% Public employees)
CENTRAL SERVICES
ORCASITAS CENTER
BACKUP CENTER

17. EQUIPMENT
PRINCIPAL DATACENTER
BACKUP DATACENTER
There are two Data Centers. One Principal Data Center and one Backup DataCenter which is activated in case of contingency.

18. CORPORATE DEVELOPMENT TECHNOLOGIES
Adabas Natural
Oracle Java
Natural Environment
Java Environment
Data Base
Programming language
Programs

19. ELECTRONIC ADMINISTRATION
1995
One web for Entity
RED
Web Integration
2005 A
2006
Social Security Classroom AA
2010
Electronic Site
Electronic Registry
2011
Bulletin Board
NoteSS
2012
SMS Access
2013
Mobile Applications
2014
Electronic Invoices Registry
Your Social Security
Direct Payment System
2015
Big Data
Fight against fraud
2016
New Electronic Site

20. CONTENT
IT Management of the Social Security
Path

21. CITIZENSHIP AND COMPANIES ORGANIZATION AND OPERATION MODEL
STRATEGIC OBJECTIVES
Scope
CITIZENSHIP AND COMPANIES
Management
Entities
ORGANIZATION AND OPERATION MODEL

22. CITIZENSHIP AND COMPANIES
STRATEGIC OBJECTIVES
CITIZENSHIP AND COMPANIES
O1: Social Security Visibility
O2: Understanding citizens and companies. Propose value solutions.
O3: Simplifying and speed up the relationship with citizens and businesses

23. STRATEGIC OBJECTIVES Management Entities
O4: Management Entities Technological partner, adding value.
O5: Transparent relationship model for an agile and efficient response
O6: Leading the digital transform of Spanish Social Security

24. STRATEGIC OBJECTIVES ORGANIZATION AND OPERATION MODEL
O6: Defining a service-oriented organizational model.
O7: Adapting the technological model to the challenges of digital transform.

25. ¡Thank you!

26. IT Management of the Social Security