1. Day 1, Session 4 Building Your Service Catalog
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Day 1, Session 4 Building Your Service Catalog
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Session 4 Overview Preparing Your CMDB for Self-Service
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10/23/2019
Session 4 Overview
Preparing Your CMDB for Self-Service
Configuring Virtualization Self-Service
Connecting Your Tenants to Cloud Resources
Day 1 Recap
Next Session Preview
These are the topics and objectives to be covered in this module.
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Why the CMDB is the Key to Self-Service
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Why the CMDB is the Key to Self-Service
Allows us to “close the loop” from an ITSM perspective
Rich repository of data for populating menus
Automates tracking of updates to our configuration items (CI)
Easily create custom classes for tracking
Key data types
Contact Data (via user CIs in Active Directory)
Physical and Virtual Servers (via VMM and SCOM)
Service Info (VM and service templates)
Application Data (via SCCM, VMM, SCOM)
These are the topics and objectives to be covered in this module.
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

4. Preparing the CMDB for Self-Service
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10/23/2019
Preparing the CMDB for Self-Service
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

5. Connector Framework Integration – Configuration Item Visibility
Configuration Manager
Operations Manager
Active Directory
Virtual Machine Manager
Hardware inventory, software inventory, software updates
Primary computer owner based on Asset Intelligence data
Operations Manager discovered objects
Distributed Applications (Service Manager Business Service based on deployed application from VMM Service Template)
Active Directory data for user, user groups, printers, computers
User contact information, organization, notification addresses
Virtual Machines and Virtual Machine Template Configuration Items
Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications.
Orchestrator Integration Packs facilitate automating activities across System Center, LOB and 3rd Party management tools.

6. Integration
Inbound to System Center
Bi-directional from Orchestrator
Bi-Directional for notifications/reporting
Bi-directional run book integration
Virtual Machine Manager
Orchestrator
Service Manager
Data Warehouse
Operations Manager
Configuration Manager
Active Directory
Notifications via Exchange
Service
Manager
LOB
3rd Party Management Tools
Automation commands issued to System Center, 3rd Party tools and Line of Business Applications
Bi-directional Connector for automation activities and executing automation workflows
Configuration Items and Automation Data populated into CMDB
Inbound and outbound notifications and Reporting

7. Demo Configuring Connectors in Service Manager TechReady 16 10/23/2019
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Demo “Whitelisting” Additional Classes for the SCOM CI Connector
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10/23/2019
Demo
“Whitelisting” Additional Classes for the SCOM CI Connector
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Automated Service Delivery Architecture
Service Manager
Service Catalog
Request Offering 3 4
Request 5
SCO
Web
Service
Orchestrator
Service
Runbook 6
Runbook
Runbook
Runbook Activity
SM Runbook 2 1 9

10. Service Manager Orchestrator
Action Request
Collect
Validate
Record
Execute
Service Manager
Orchestrator
With Service Manager, you get the first four for free!

11. TechReady 16
10/23/2019
Demo
Building a Simple, Powerful and Effective Service and Request Offering
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Configuring Virtualization Self-Service
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10/23/2019
Configuring Virtualization Self-Service
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Automated Request Fulfillment Steps
Create a ‘New VM’ Request
IMPORT
BUILD
PUBLISH
Import Deploy VM
Runbook & Data
Build ‘New VM’
Request Offering
Publish ‘New VM’ to Service Catalog 4
CREATE 1 2 3
INVOKE
MONITOR 5
Invoke
Deploy VM Runbook 6
Monitor for New VM Created and Deployed 13

14. Import Templates: Minimize data entry by providing default values
Standardize processes
Ensures compliance
Standardized data capture
Can be used to create or update any object

15. Build Request Offerings
Offering that Consumers request using the Service Catalog
Based on a template
Creates a Service Request or Incident
Defines user prompts for data input
Defines mapping of user responses to properties

16. Publish Service Offerings
Container used to identify and classify standard IT services
Contains one or more request offerings
Consistent display of service-related details including:
Knowledge articles
Service level agreement information
Cost and chargeback–related information

17. Configuring Role-Based Access
Configured Using Catalog Groups
User sees offerings based on their role
User roles mapped to user groups within Active Directory
Provide access at the service offering level or at the individual request offering level
Private Cloud Offerings
Enterprise LOB App Offerings
VDI Offerings
Development of Offerings

18. Simplified Portal Easy to use Portal Easy to customize Portal
Silverlight web parts provide rich experience
Familiar SharePoint user experience
Easy to customize Portal
Customize look & feel using standard SharePoint admin tools
Dynamic forms are configuration driven using wizards
Extensible via custom web parts

19. Self-Service Experience Tailored to User
Provider-published and Consumer- initiated
Expresses IT requests in business language
Consistent delivery of service each time, every time
Enables Consumer to choose what level of service + cost they want

20. Monitoring Progress View status in work item forms
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Monitoring Progress
SERVICE MANAGER
ORCHESTRATOR
SELF-SERVICE PORTAL
NOTIFICATIONS
View status in work item forms
Easily link over to Orchestrator console to view detailed status
Retry failed runbooks
Detailed status down to activity level
Historical view of runbook execution
Input, output and runtime variable data
Summarized view of status for consumer
Notify about progress, failure, or successful completion
Rich HTML formatted s with context data inserted
<Student notes post Beta>
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Cloud Services Process Management Pack
Model Extensions & Views
Service Request Templates
Service Catalog Content
Runbooks/Workflows
Project
Capacity Pool
Cost Center
Logical Network
Placement Tag
VIP Template …
20+ service request templates
Provision VMs
Project creation
Capacity management
Automated work item activity templates
20+ request offerings
Based on service request templates
New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

22. TechReady 16
10/23/2019
Demo
Configuring Your Self-Service Virtualization Provisioning Offering
Demo Description:
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Connecting Tenants to Your Cloud Resources
TechReady 16
10/23/2019
Connecting Tenants to Your Cloud Resources
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. TechReady 16
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Updating User Roles
You may need to update user roles to provision access to newly added resources, including:
New Service Templates
New Service and/or Request Offerings
New Fabric Resources
Users can have membership in multiple user roles
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

25. Demo Updating User Roles TechReady 16 10/23/2019
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Module Summary In this module, you learned about:
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10/23/2019
Module Summary
In this module, you learned about:
Preparing Your CMDB for Self-Service
Configuring Virtualization Self-Service
Connecting Your Tenants to Cloud Resources
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

27. Day 1 Recap Register for Day 2 of the Jumpstart
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10/23/2019
Day 1 Recap
Key Planning Considerations
Mapping Requirements to Features
Building the Cloud Fabric
Developing Runbook Automation
Designing Offerings for the Service Catalog
Delivering an Optimal Self-Service Experience
Register for Day 2 of the Jumpstart
Moving from Private to Hybrid Cloud with System Center 2012 and Windows Azure IaaS available at
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. TechReady 16
10/23/2019
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.