1. Coaching Process Decision Tree
Are you and your Associates AWARE of the Change?
Communication Fliers about business need for transformation No
Yes
Do you understand the impact to your role and your Associate’s roles??
Executive 1-pager
Role Guides on ERP site
Gather Data and Report No
Yes
WIP
REVISED 10/15/2019
Prepare for Associate Assessment and Coaching:
Communicate the “why”
Key Business Objectives and Goals of Infor ERP
using ADKAR model
Use 1 to 3 scale:
(1 = Inadequate,
2 = Adequate;
3 = Exceptional)
Refresher Training
Resistance management
Reinforce purpose, role in future
Provide opportunity for skill practice
Change Network
Lunch ‘n Learns
System Demos
Improve (Inadequate), Provide Clear Choices
Reassure (Adequate), Develop
Reinforce (Exceptional)
Recruit for Change Network Role
Consult with Program Change Management, HR Business Partner and Change Network A D K A R
AWARENESS of the need to change, fully understand the issues that created a need to change
DESIRE to change, consider factors, consequences, motivation to change
KNOWLEDGE of the change, how to change, clear understanding of required skills and behaviors
ABILITY to perform during and after the change, talent in skills and behaviors learned
REINFORCE the change, mechanisms to sustain, org. structures to support change
Exceptional (3)
Adequate
(2)
Inadequate (1)
Add score from each ADKAR assessment
Divide by 5 (an average)
Total results in overall ADKAR metric
Inadequate (1)
Adequate (2)
Exceptional (3)
Inadequate (1)
Adequate (2)
Exceptional (3)
Inadequate (1)
Adequate (2)
Exceptional (3)
Inadequate (1)
Adequate (2)
Exceptional (3)
Inadequate (1)
Adequate (2)
Exceptional (3)