1. College Conversation September 9, 2019
Campus Survey
College Conversation September 9, 2019

2. Agenda Dashboard Introduction Environmental Scan & Functional
Benchmarking
Review
Instrument
Celebrate our Strengths
Discussion
Group Activity
Opportunities
for Growth
Agenda

3. Review Instrument Survey Monkey Survey Anonymous for Employees
Confidential for Students
Available to view by clicking KCC logo in dashboard if you are UH affiliated.
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Review Instrument – Brief reminder of the questions we asked, survey format, admin window, anonymity/confidentiality disclosure, population, response Ns etc.

4. Net Promoter Score (NPS)

5. Introduction to Dashboard
Clicking on KCC Logo will provide access to instrument with UH Login.
Dashboard Introduction - how to access, functionality, feedback
Link to Dashboard

6. Survey Results
Celebrate Our Strengths – Review top responses for Students, Faculty & Staff, Campus as a whole
Opportunity for Growth – Review responses below the survey average for Students, Faculty & Staff, Campus as a whole

7. Environmental Scan & Functional Benchmarking
Environmental Scanning is the identification of opportunities and threats affecting the business for making strategic business plans. As a part of the environmental scanning process, the organization collects information regarding its environment and analyzes it to forecast the impact of changes in the environment. This eventually helps the management team to make informed decisions.
Functional benchmarking is a comparison to similar or identical practices within the same or similar functions outside the immediate industry.

8. Resources
Washington State University | 2018 Employee Engagement Survey Overall-Results-Report_With-Appendics pdf Edison State Community College ents/Institutional_Planning_and_Effectiveness/Accreditation_and_ Quality_Initiatives/2018EmployeeSatisfactionSurveyResultsReport. pdf
Break into groups: 
How can we capitalize on our strengths?
What can we do to improve?
For items that ranked below the survey average determine which 3 we can improve.  Create SMART goals to accomplish by next survey.
Are there any questions that were not asked that should be asked?  Are there any questions that are not actionable and should be removed.
Discuss Group Feedback

9. Group Activity How can we capitalize on our strengths?
What can we do to improve?
For items that ranked below the survey average determine which 3 we can improve. Create SMART goals to accomplish by next survey.
Are there any questions that were not asked that should be asked?
Are there any questions that are not actionable and should be removed?

10. Discussion (Notes) Moving Forward
Survey contains good macro level information as a baseline guide. But what is the purpose of the survey?
Post PowerPoint on website with dashboard link so interested parties may view content.
Provide opportunity to comment/make recommendations.
Stratify Student population by New vs. Continuing to see if there is a difference in trends.
Gauge interest in a workgroup to refine the survey for future use:
Strategic deployment with longer survey window and Chancellor messaging to drive up response rates.
Really think about the purpose of the survey.
Focus on action oriented questions based on findings gathered from this survey.
Think about what questions are asked in other surveys offered on Campus
Think about timing – end of the school year is a busy time for surveys!
Think about what questions are asked in our National Surveys (CCSSE and SENSE) as they provide peer comparisons.
Do not duplicate questions unless they could be used for intervention purposes. National survey data comes back too late to use for student intervention. .

11. Amanda Fluharty Associate Professor, Institutional Research & Analysis
(808) OSC 206H