1. Program Manager DCPS/ATAAPS
DFAS Payroll Office 2019 Customer Service Representative (CSR) Workshop
Phil Works
Program Manager DCPS/ATAAPS
Unclassified

2. Program Manager Civilian Pay
Liaison with DFAS on issues relating to Defense Civilian Pay System (DCPS)
Liaison with DISA on issues relating to Automated Time and Attendance Production System (ATAAPS)
Attend and vote at DCPS/ATAAPS CCBs
Coordinate CSR Workshop/training events
SBR audit – findings, corrective action plans, policies
Civilian Pay work groups (Army, DFAS, OPM)
Local National Pay / Foreign National Pay / Third State Workers

3. Customer Service Representative
First line of defense for pay problems
Thank you for your service to ~262,000 Army civilian employees!
What is your internal process for elevating issues?
ACOM/ASCC/DRU POCs
Local CPAC
Application Administrators for ATAAPS
Communication with DFAS and DISA
Remedy, goDocs, DFAS Help Desk
DISA Global Help Desk

4. Customer Service Representative
CSR/Timekeeper Reports
Missing Time Report Policy
(signed 31 Jan 17, published 2 Feb 17)
goDocs
Remedy
Audit tickets
SF 50s
Using correct title
Closing tickets
Personnel only – NAF/401K, hot/non pay, student loan, reserve diff
Electronic documents in myPay
LES, W2, 1095, Debt Letters

5. Customer Service Representative
W2 reissue through IVRS and askDFAS
1095 reissue through askDFAS
Pay.gov
Military Service Deposits
Debts
Audit Readiness
Local vs. Army policies
Business Process Standardization (BPS)
DCPS/ATAAPS SCRs

6. Customer Service Representative
What’s new:
Agile Methodology
ATAAPS move from DFAS to DISA
LES election sweep: PPE 1/19/19
31,712 employees changed from hard copy to electronic
Next sweep: July 2019
Update to Army ATAAPS Access Policy
change went into effect 16 Jan 18
Memo signed 2 Feb 18 and published 3 Feb 18
AMPS Conversion

7. System Access DCPS Remedy ATAAPS CAC enable
Army Access Control Policy
CAC enable
Log in requirements for DCPS
Account Management and Provisioning System (AMPS)

8. CSR Workshop
Learn and improve skills to provide better customer service
Interact with counterparts and DFAS
Information sharing and collaboration
Ask questions
Train the trainer – not everyone gets to attend

9. Self Help and Research Good sources of information DFAS4DOD DODFMR
Manuals, RCDs, Forms
DODFMR
VOL 8 – Civilian Pay Policy
APAN
CSR Workshop briefings, eTutorials, Knowledge Tree, Remedy Expectations
What else?
DSSR, OPM, TSP, DFAS.mil, myPay, APD, internal sites

10. HAVE A GREAT WEEK! Future of the Program
What do you need? How can I help?
Future CSR Workshops
Defense Collaboration Services (DCS)
Ideas and suggestions!
HAVE A GREAT WEEK!