1. P.O. Box 1584
Apple Valley, CA 92307

2. Keys to Effective Management
EMPLOYEE RELATIONS
Keys to Effective Management

3. Performance Appraisals
The “Halo” Effect
“Attitude”
“Personality”
Measurements
Development Plans
“Two Way” Appraisals
3 X 5 System Phone/PDA

4. The Real Story Appraisals aren’t about being Santa
Objective vs. Subjective
Should contain both positive and negative events
Key to documentation requirements

5. COUNSELING Always Private Always Objective Address Training Issues
Address First Time Events
Address Changes to Job
Used to Motivate Employee
May or May Not Be Documented

6. Disciplinary Interview
Always Private
Always Documented
To Correct Behavior
To Enforce Company Policy
To Suspend
To Terminate

7. Disciplinary Policy Intentionally Vague Provides More Options
Includes Human Resources or Senior Management
Actions Always Reviewed

8. HIRING Hiring Procedures Human Resource’s Role Manager’s Role
Documentation
Dispositions – Reasons for Not Hiring

9. Acceptable Dispositions
Accepted Another Position
Did Not Pass Drug Screen
Incomplete Application
Job Offer Refused
Limited/No Experience
More Qualified Applicant Hired
No Show To Interview
No Show To Drug Screen
Not Eligible for Rehire
Poor Work History
Schedule Restrictions
Unable to Contact
Unable to Verify Work History
Unsatisfactory Background Check
Unsatisfactory Reference
Wage Requirement Too High
Does Not Meet Minimum Qualifications of the Job

10. INVESTIGATIONS To investigate a work situation
To investigate a complaint
Sexual Harassment
Discriminatory Allegations

11. Sample Investigation Interview all employees and take statements
May or may not suspend employee involved
Unpaid suspension unless allegations are proven to be false
Human Resources ALWAYS Involved

12. CLOSING THOUGHTS Documentation is critical
Human Resource involvement is critical
Potential Liabilities can cost millions in fines or loss of federal grant money
Your Responsibilities