1. Director’s Report to the Florida Rehabilitation Council
Allison Flanagan, MRC, CRC
October 24, 2019
Jacksonville, FL

2. July- September 2019 Customer Case Status

3. Primary and Secondary Disability Group of Customers Served State Fiscal Year (July 1, June 30, 2020)
Disability Group
Area 1
Area 2
Area 3
Area 4
Area 5
Area 6
Area 7
State
Developmental
23.1%
28.4%
30.3%
27.1%
16.1%
29.9%
25.8%
4.2%
5.7%
5.8%
5.1%
4.8%
2.4%
4.7%
Learning
7.2%
9.3%
7.3%
6.6%
13.4%
23.4%
12.6%
11.8%
8.7%
9.1%
9.0%
14.1%
17.6%
12.5%
11.3%
Chronic Medical
15.9%
11.2%
9.9%
8.2%
7.7%
9.7%
11.4%
12.4%
14.3%
7.8%
8.5%
10.8%
Mental Health
32.6%
32.0%
39.2%
36.2%
47.5%
37.6%
36.8%
32.1%
32.7%
32.3%
39.9%
37.9%
34.6%
37.2%
34.9%
Orthopedic
13.3%
9.6%
11.1%
8.6%
3.4%
5.4%
8.3%
4.3%
5.0%
5.2%
3.3%
2.0%
2.8%
4.0%
Sensory
7.5%
6.8%
4.1%
6.1%
2.6%
2.5%
2.3%
1.8%
1.6%
1.5%
2.1%
Substance Abuse
0.4%
0.2%
0.1%
0.7%
0.9%
1.0%
0.8%
0.5%
1.9%
1.2%

4. September 2019 Youth & Student Snapshot
Area
Age
14-21
(Students & non-students)
Total
Caseload
% of Caseload
Current Potentially Eligible Pre-ETS
Cumulative
Pre-ETS Students 1
2,010
4,770
42.1%
918 -- 2
3,284
6,889
47.7%
1,622 3
3,627
7,926
45.8%
1,536 4
2,617
5,848
44.8%
353 5
1,503
2,800
53.7%
845 6
4,794
8,010
59.9%
1,082 7
2,918
5,504
53.0%
833
State
20,753
41,747
49.7%
7,189
12,275

5. VR Career Camp Highlights

6. Number of Customers Entering Service by Area State Fiscal Year (July 1, 2019 – June 30, 2020)

7. Waitlist Summary Note: Category 1 and 2 Remain Open

8. Expenditures by Category
Expenditure Category
SFY
SFY
Salaries and Benefits
$47,585,294
$47,656,880
Purchased Client Services (ES & SE)
$106,882,551
$102,345,695
Purchased Client Services (Pre-ETS)
$25,627,079
$10,667,846
Contracted Services
$16,751,150
$15,998,141
Other Operating Expenditures
$12,934,091
$13,169,682
Total
$209,780,165
$189,838,244

9. September 2019 Caseload Snapshot
Area
Field Staff Carrying a Caseload
Average Caseload
Median (Middle) Caseload
Maximum Number of Cases 1 51 92 99
183 2 83 86
266 3 79
100 98
285 4 69 85 95
164 5 32 88 94
199 6 75
107
112
181 7 47
117
129
212
State
436 96

10. Staff Vacancies and Turnover SFY 2019-20 (July 1, 2019 – June 30, 2020)
Area
Total Positions
Vacancies YTD
Turnover YTD HQ
142 8
5.63% 1 96 17
17.7% 2 86 5
5.8% 3
104 9
8.7% 4
103 10
9.7% 59 12
20.3% 6 95
8.4% 7 70
17.1%
State
755 81
10.7%

11. Gainfully Employed and Provider Placements State Fiscal Year 2019-20 (July 1, 2019 – June 30, 2020)

12. Total Unsuccessful Closures after Referral to a Placement Provider State Fiscal Year (July 1, 2019 – June 30, 2020)

13. Unsuccessful Closures by Reason State Fiscal Year 2019-20 (July 1, 2019 – June 30, 2020)

14. Provider Capacity Update
Provider Type
SFY Q1
SFY
SFY
Discovery/
Customized Employment
141 Certified
44 in Courses
135 Certified
27 in Courses
106 Certified
61 Course pending
CBTAC
40 Certified
36 Certified
10 Pending
65 Certified
Project SEARCH Sites
41 Sites
36 Sites
WBLE
32 in Contract
32 Districts
30 Districts
STAR Portal Participating Districts
73 Districts
64 Districts
Youth Peer Mentoring
37 Agencies
Certified
36 Agencies
72 Agencies trained
15 Mentors

15. Innovation & Expansion Pilot Projects
Project/ Provider
SFY , Q1
The Business Center for Diversity and Inclusion (BCDI) – Operated by The Diversity Initiative, Inc.
Employer Commitments- 650
First time job placements- 45
Repeat Placements- 37
The Arc-2-Work: a work-skills training program – Operated by the Arc of Alachua County
Participants- 10
Volunteer Placements- 9
Job Placements- 9
VR Referrals- 0
The Industry Readiness Training (IRT) Program – Operated by Brevard Achievement Center
Participants- 46
Placements- 0
VR Referrals- 2
Discovering Your Potential (DYP) – Operated by Gulfstream Goodwill Industries, Inc.
(Indian River, St. Lucie, Martin & Okeechobee counties)
Participants- 0
Career Experience Placements- 3
Job Placements- 1
(Palm Beach County)
Participants- 1
Career Experience Placements- 1
Job Placements- 2

16. Workforce Innovation Opportunities Act (WIOA) Transition & Other Employment Updates
Project SEARCH- Currently 41 sites (now national leader!). Current providers and school districts continue to express interest in expanding the program.
Pre-ETS- Program staff continues to work with BEESS on strategy to increase local engagement between VR and schools
Youth Peer Mentoring- As of September, 37 agencies are now certified to deliver Youth Peer Mentoring services and 13 of those have at least 1 mentor on staff and can receive referrals.
Community of Practice Webinars- with providers to offer technical assistance, updates on service expansion, and notification of upcoming training opportunities scheduled throughout the state. Training on the YPM service is being scheduled for VR staff.
N/A

17. Workforce Innovation Opportunities Act (WIOA) Business Relations (BR) Update
Aerospace Career Networking Event- October 24th in Pensacola, in partnership with University of West Florida. A representative from US DOL’s Office of Federal Contract Compliance Programs will attend and present information to the employers.
Brevard Internships in Construction Knowledge (BRICK) project- second summer program resulted in 52 work experiences! Students earned a total of $32,883 and 17 certifications in OSHA or CPR. Led to expansion in Jacksonville with Northeast Florida Builders Association and to partnership with advanced manufacturers in Brevard County.
Partnership with Collins Aerospace has resulted in 5 OJT opportunities and upcoming expansion to Collins’ worksite in Miami.
In SFY , the Abilities Work Help Desk sent the field 725 requests for applicants.

18. Ombudsman’s Customer Relations Report
Factor
SFY , Q1
SFY
SFY
Total Contacts
738
2,185
2,305
Information & Referral Requests
411 (55.7%)
1,194 (54.6%)
1,187
Complaint Requests
327 (44.3%)
991 (45.4%)
1,118
App/Eligibility
10 (3.1%)
32 (3.2%)
47 (4.2%)
Nature/Scope of IPE
72 (22.0%)
195 (19.7%)
243 (21.7%)
Quality of Counseling
110 (33.6%)
336 (33.9%)
342 (30.6%)
Delivery of Services
76 (23.2%)
231 (20.7%)
Cost of Services
40 (12.2%)
118 (11.9%)
105 (9.4%)
Term. of Services
17 (5.2%)
76 (7.7%)
84 (7.5%)
Other Complaint
2 (0.6%)
39 (3.9%)
66 (5.9%)
Valid
34 (10.4%)
117(11.8%)
Valid-No-Fault
28 (8.6%)
160 (16.1%)
174 (15.6%)

19. Administrative Hearing Requests by Area and Reason SFY 2019-20
Reason for Request
Case Closure
Nature/Scope
of IPE
Other Reasons
Total
SFY
19-20
18-19 1 2 3 6 4 5 7 9 21

20. Additional Program and Project Updates
2019 VR Climate Survey-
Administered in September 2019 to all VR, ServiceSource and contracted staff
Final report will be shared with FRC once completed
Service Provider Choice Directory Usage-
External use statistics for July-1st to September 30th-
Site visits- 139,140
Page visits- 1,788,590
Internal use statistics for July-1st to September 30th-
Site visits- 2,900
Page visits- 4,270

21. Thank you!
Comments and Questions Welcomed Allison Flanagan