1. Status Update:
Enterprise Unemployment Insurance System and Other Workforce Initiatives
Presented to Project Certification Committee New Mexico Department of Workforce Solutions
Sue Anne Athens, CIO
October 23, 2013

2. Agenda Enterprise UI System Other Initiatives Project Timeline
Current status
Major Activities/ Accomplishments – June – September
Initiatives Completed
Data correction
Data Sharing
Next Steps
Complete schedule – monthly release for close out
Consolidated Change Management tools
Other Initiatives
LEF (Labor Enforcement Fund) - converted minor legacy app
Wage Request Application - converted minor legacy app
WOTC (Work Opportunity Tax Credit)
PWAT (Public Works Apprenticeship); Apprenticeship Application;   

3. Project Timeline

4. Current Status
Monthly releases started in August and will continue through December
All remaining critical and high enhancements are schedule to be completed
End to the EUC program (Emergency Unemployment Compensation), budget reductions from Federal sequestration, and recent Federal furloughs impacted work loads significantly and spurred additional requirements for updates to the application
Cross training and mentorship has been initiated with lunch and learns, developer code reviews
Initiatives for improved productivity and data sharing underway including HSD, DFA and others
Change management tools in use for testing and tracking – currently in Clear Quest under migration to SharePoint and Team Foundation Server (TFS) – Piloting Oct – Dec

5. UIA Log In Reports Average users per month = 33,000 Month AGENT
CLAIMANT
EMPLOYER
STAFF
Grand Total
JAN
605
24317
18466
1317
44705
FEB
299
23730
6026
1150
31205
MAR
287
23237
4045
1116
28685
APR
610
23464
19683
1168
44925
MAY
377
23739
5684
1203
31003
JUN
288
23848
2982
1198
28316
JUL
665
23550
19268
1185
44668
AUG
306
23186
3212
1196
27900
SEP
216
21933
1899
1153
25201
OCT
410
20189
3902
1039
25540
4063
231193
85167
11725
332148
Average users per month = 33,000

6. UIA Claim Certifications January to October - 2013
Claim Category
Staff Assisted
Self Service Web
Self Service IVR
Other
Totals:
2,265,374
6,586,523
6,362,698
14,979
Percentage
14.87%
43.25%
41.78%
0.10%

7. Total Month Hit Count Jan 248232 Feb 186322 Mar 166267 Apr 226598 May
177313
Jun
179850
Jul
207402
Aug
142257
Sep
146196
Oct
95206
Grand Total
1,775,643

8. Activities & Accomplishments
Performed FileNet updates – version updates to platform and WebSphere
Mentored DWS BA and technical staff including training sessions (lunch and learn as well as more formal training)
Conducted weekly focus area meetings (ICON, tax, etc.)
Conducted weekly issue review meetings
Conducted weekly build status meetings
Performed build releases (UAT, SIT, QA, Training, Production) – UAT, SIT, QA are performed multiple times per month

9. Accomplishments
Monthly builds from June to August included 284 enhancement/fix requests
June 2013 Deployment – Total 71
July 2013 Deployment – Total 93

10. Accomplishments
Monthly builds from June to August included 284 enhancement/fix requests
August 2013– Total 120
September 2013 – Total 66

11. Remaining Issues

12. Next Steps
Adhere to schedule of resolution of issues with monthly releases through December
Review all end of year processing and address issues accordingly
Monitor prioritization and build lists
Interface testing / validation
Migration of test cases and results to NMDWS Team Foundation Server, identification of regression cases for future use
Continue cross training through code reviews, lunch and learns
Finalize Business Case, Disaster Recovery architecture and testing
Review and update all system deliverables as required
Prepare close out

13. LEF - Labor Enforcement Fund
The LEF Contractor Registrations System collects registrations for public contractors before they can bid on public works projects. The system collects $400 using a third party merchant (CyberSource), keeps a record of all registrations available internally for editing, correcting, managing, etc. as well as a publically searchable version of the data.
System was launched May 2013, Currently 171 active registrations. Receives between 5 and 10 new registrations weekly. Because each registration is for a two-year period, 2,043 registrations will expire between May 2013 and May 2015 and the LEF system will send out renewal notices. The peak period for these expirations begins March 2014.
NMDWS users can search every data field in LEF, while external users are restricted to a smaller set of search criteria. The system creates the certificates and mailing labels according to the LEF team’s specifications, and sends out renewal notices 30 days prior to registration expiration.
The system is written in ASP.NET/C# for the front end, while the backend is built using C# to create WCF (Windows Communication Foundation) web services. The front end communicates with the web services to talk to the database, which is hosted in Microsoft SQL Server. Every query is a fully parameterized stored procedure, the system contains no inline-SQL. A separate web service was created that handles the communication to CyberSource for the weekly import of successful transaction information for new registrations

14. Wage Request Application Labor Relations
Business Purpose: Application provides means for wage verification and use of enforcement of wage laws and standards
Application has 4 parts: an outward-facing web site for contractors, an inward-facing web site for NMDWS / Labor Relations employees, a service layer, and a database. The application is one of two still running on the old (pre go-live) MyUI with the older architecture and older security model.
Objective to update to a new application using the newer architectural model and newer security model.
Service layer and the public layer are complete.
Next steps: Code Employees’ layer, provide additional features, test and User Acceptance Test, release review, implementation
Target completion: November

15. Work Opportunity Tax Credit (WOTC)
Business Purpose: Develop an application for the WOTC Unit to automate processing of applications from employers for tax credits for hiring certain types of employees
Activities:
Jan – Mar: Requirements gathering / documentation
Mar – April: Design and review
Apr – Jun: Initial feature design and review by users
Jun-Sep: Final design including external users, all environments establish, incorporation of security approach
Sep – Nov: Testing
Dec: Finalized end to end testing, implementation planning and data uploads
Jan: Implementation and review

16. Other initiatives
PWAT (Public Works Apprenticeship); Apprenticeship Application; 
Pending
VOSS (Virtual One-Stop System) integration & upgrade
Additional data interfaces and validation

17. Contact/Questions Sue Anne Athens, CIO (505) 841-8465
New Mexico Department of Workforce Solutions