1. Voice Upgrade Project Initiation Certification Request
Presented by: Sharla Hernandez
Chris Moultrie
July 25, 2019

2. Project Background
Department of Information Technology (DoIT) provides core technology services to State of New Mexico executive agencies
One of these core services is traditional voice communications, including:
Analog, digital, and voice over internet protocol (VoIP) services
Voic
Toll and toll-free long-distance services
Conference calling and audio conferences
Basic unified communications services
Basic call center services
To deliver service, DoIT operates approximately 20,000 stations using four technology platforms
Fujitsu: approximately half the current stations via three hubs
Mitel: 300 small telephone systems, of which DoIT manages 80
Cisco: approximately 1055 stations serving eight agencies
Avaya: remaining stations

3. Project Purpose ISSUES
Fujitsu system is past end of life (EOL) and end of service (EOS); failure of significant component could result in major outage of indefinite duration
Mitel offers minimal feature set and limited integration with current telephone network; lease agreements expires June 2020 and can be extended only on month-to-month basis, making Mitel more difficult and expensive to sustain
GOALS
To protect State from risk of major voice communication outage, replace Fujitsu platform entirely
Migrate to a more consolidated architecture comprising Avaya and Cisco technology to improve cost-effectiveness and maintainability
Offer State agencies new voice communication features as a by-product of upgrade

4. Project Timeline

5. Project Funding & Budget
Source
Amount
Associated restrictions
Laws of 2019, SB 280, Section 61
$6,298,715
Fiscal Year to plan, design, purchase, install and implement infrastructure to improve or replace the central telephone system statewide
TOTAL
deliverable
BUDGET Estimate
Project charter $0
Project management support, including:
Project management plan
Risk assessment
Certification documents
Contract documents
$100,000
IV&V
$30,000
Wiring Contract (if required)
$50,000
Implemented voice technology
$6,118,715
total
$6,298,715

6. Initiation Phase Activities
Complete and/or verify inventory of voice technology (including locations and customers) to support additional planning
Develop guide for agency-by-agency discovery and begin that process
Implement project governance structure
Initiate project-related communications
Plan Independent Verification & Validation (IV&V) approach
Develop draft Voice Upgrade Project Management Plan, including initial work plan and implementation strategy
Build project team, including obtaining contractor project administration support

7. We request certification for Initiation, with $20,000 in funding for work during this phase
Questions?