1. Phone Moves

2. Critical Information
Penn State voice lines are tracked by building, room & jack location in the ENCS tracking system. Register voice moves within one business day. We must be able to provide correct location information to first responders.
TNS tracks the location of all telephone locations to the wall jack level.
This is critical information for the following reasons:
Health Safety: TNS provides the Centre County 911 Office a daily feed of telephone location information. Accuracy of this information is very important in the event of an emergency and is used to dispatch the appropriate responder (e.g., Police, Ambulance or Fire) to the correct location.
Trouble Ticket: Accurate telephone location is also required for effective user support in the event of a trouble ticket request for a specific telephone or location.

3. ENCS Cabling Best Practices
Maintain accurate location records
Reports can be requested from ENCS to help assist with record keeping
Use correct cable routing
Place patch cables in the cable trays
Use velcro strips (as opposed to zip ties)

4. ENCS Cabling Best Practices (continued)
Use ENCS serialized violet patch cords of appropriate length
Submit a request to purchase these cords from ENCS using the EIT Telephony Services Request form on the Service Portal. Select the first option (
Cable lengths are available in 1 Meter (M), 2M, 3M, 4M, 5M, 6M, 7M, 9M, and 10M

5. ENCS Cabling Best Practices (continued)
Always remove unused cords (instead of leaving them hanging)
Do not use short cords and pull them across the faceplates
Do not use long cords and loop them in the pathways

6. Sustainable Closet Use of cable trays Proper cable alignment
Color-coordinated closet

7. Unsustainable Closet
Where to begin…
Where are the jacks…

8. Voice Cabling Basics Centrex and VoIP Analog VoIP
X0 Panel to Patch Panel
VoIP
Power Over Ethernet Switch to Patch Panel
110 Punch Blocks (very few of these left)
100 Block to Patch Panel
Requires special cable available from ENCS
If uncomfortable moving voice on punch blocks, submit an Inquiry

9. Submitting Move Updates
Submit a Move update using the EIT Telephony Services Request form on the Service Portal ( within 1 business day / 24 hours of the actual move.
We must be able to provide correct location information to first responders.

10. Available Voice Audit Reports
Upon request via VoiceMoves , TNS Facilities group will provide a spreadsheet with a current list of switch port to jack cross connects (similar to this illustration).
The Authorized IT Staff will validate the information in the telecommunications room. Any corrections will be applied to the spreadsheet and returned to TNS via an to
If no corrections needed an reply to indicating that is required?
Once the appropriate database is updated, TNS will send the final list of switch port to jack cross connects to the Authorized IT Staff.
To request a Voice Audit Report, use the EIT Telephony Services Request form. (Please designate a budget number or administrative area to refine the report output.)