1. Child Support: The Next Generation
2019 Illinois Family Support Enforcement Association (IFSEA) Annual Conference

2. The Child Support Portal Featuring Electronic Document Exchange – Modernizing Your Approach to Case Processing
2019 IFSEA Annual Conference - Child Support: The Next Generation

3. Agenda Child Support Portal Electronic Document Exchange (EDE)
Applications
Portal User Profile
Feedback
Electronic Document Exchange (EDE)
State Status
EDE Consortium
Illinois EDE Use
Managing Reports
Policy Interpretation Questions (PIQ-18-01) – Electronic Documents and Tribunals under Uniform Interstate Family Support Act (UIFSA) Section 316
Enhancement Considerations
EDE Engagement

4. Child Support Portal

5. Child Support Portal
Secure web portal that allows child support agencies to send and receive vital case information and provides employers, insurers, and financial institutions a gateway to share required information with child support agencies.
Lets caseworkers request data as needed
Helps states with budget constraints and limited resources
Provides a fast and effective way of sharing data in a secure environment
Provides real-time access to National Directory of New Hires information
Offers other intergovernmental tools
Provides access to new data immediately without an adverse impact to states

6. Child Support Portal Applications
Interstate
EDE
Federal Case Registry (FCR) Query
Intergovernmental Reference Guide (IRG)
Query Interstate Cases for Kids (QUICK)
Other
Debt Inquiry
Department of Defense (DoD) Entitlement
eEmployer
eTermination
FCR Misidentified Participant
Federal Collection and Enforcement
Insurance Match
Locate
Multistate Financial Institution Data Match (MSFIDM)

7. Portal User Profile
All users must have a profile to access the Portal, including:
Name (first and last)
address
Phone number (optional)
Once profile is created, users will not be prompted to reenter information unless it has been over 365 days since last login
Profile can be updated from the Portal Welcome page
Implemented May 2019

8. Feedback
Provides a means to submit enhancement suggestions or ideas regarding the Portal
Available on the Portal Welcome page or any Portal application
Do not include personally identifiable information or federal tax information when entering feedback
Technical issues should be directed to the Portal Help Desk at
Implemented February 2019

9. Electronic Document Exchange (EDE)

10. EDE Benefits
Provides a secure way to exchange child support documents and intergovernmental forms
Allows interstate or intrastate exchanges
Saves postage, printing, and storage costs
Expedites case processing
Tracks pending activity
Works as a supplement to the Child Support Enforcement Network

11. IL Top 10 Communication Partners
EDE State Status DC
LEGEND
Using EDE
Not Using EDE
Guam
Puerto Rico
Virgin Islands
U.S. Territories AK AZ CO ID IL IN ND OH TN TX WV MO OK MS NC NY ME KY NH WY MT OR WA SD NE KS NM UT NV AR FL SC GA AL VA IA PA MI WI LA MN MA RI NJ DE CT MD VT HI CA
IL Top 10 Communication Partners MO WI IN IA FL MN TX CA MI TN
As of July 2019

12. I haven’t received any responses We’re having trouble with…
EDE Consortium
Representatives from each EDE state
Meet quarterly to:
Open lines of communication
Discuss enhancement suggestions
Identify and share best practices
Resolve issues
Provide training
Established May 2016
Here’s what we did…
I haven’t received any responses
We’re having trouble with… We
EDE!!

13. Illinois Implemented EDE August 2012
Illinois EDE Usage
Illinois Implemented EDE August 2012

14. Illinois EDE Statistics – July 2019
Requests Received
132 Received
15 States
Requests Sent
16 Sent
7 States
Unsolicited Documents Received
637 Unsolicited Documents Received
14 States
Unsolicited Documents Sent
607 Unsolicited Documents Sent
26 States

15. EDE Roles and Menu Options
Requestor
Request documents
Download requested documents
Upload unsolicited documents
View unsolicited documents sent
Responder
Respond to a request
Download unsolicited documents
Assign a request to self
Release a request previously assigned to self for others to work

16. EDE Roles and Menu Options (cont’d)
Requestor/Responder
Request documents and respond to requests
View responses
Upload and download unsolicited documents
View unsolicited documents sent
Assign a request to self
Release a request previously assigned to self for others to work
Superuser
Perform all of the functions of the Requestor/Responder, plus:
Release request assigned by other workers for other users or themselves to work
Search by User ID
View and print statewide reports summarizing EDE activity

17. Monitoring Reports – Keeping Up
Provides Superusers quick access to documents and requests
Summarizes:
Requests Received and Responses Made
Requests Made and Reponses Received
Unsolicited Documents Received
Unsolicited Documents Sent
Prioritizes documents and requests to allow retrieval prior to being deleted from EDE

18. Example of Report Summary

19. PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316
Clarifies UIFSA section 316 provision regarding tribunals accepting electronic documents as evidence
Issued on April 26, 2018
Share PIQ with your attorneys, judges, and caseworkers to make sure they are up to date with requirements
Recommendations from other EDE states:
Local bar association meetings
Events offering continuing legal education credit
Judicial conferences
Court clerk conferences

20. PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316 (cont’d)
Must tribunals accept as evidence documents from outside the state transmitted to the tribunal electronically, such as through EDE?
With respect to documentary evidence, section 316(e) of UIFSA establishes a special rule for interstate child support cases requiring that original records from outside the state, transmitted electronically to the tribunal, may not be excluded from evidence on an objection based solely on the means of transmission.
This rule includes original signatures as part of the original record.

21. PIQ-18-01: Electronic Documents and Tribunals under UIFSA Section 316 (cont’d)
Does section 316(e) of UIFSA apply to certified copies of orders for registration under UIFSA 602?
UIFSA section 316(e) does not distinguish between certified copies of orders and other types of documentary evidence. Therefore, in accordance with section 316(e), the tribunal may not exclude an electronically transmitted certified copy of an order from evidence based solely on the means of transmission.
If objections about the authenticity of the documents are raised in the course of a proceeding, the tribunal may require submission of original documents, original certified copies, or other evidence of authenticity under state law.

22. Enhancement Considerations
Ability to select a local office to request or send documents
Currently only able to request and send documents to the whole county
Many counties have more than one office in a county
Packaging multiple documents into one upload
Example: Intergovernmental forms and supporting documents in a new interstate petition
Currently received as individual incoming unsolicited documents
Query FCR for Upload Unsolicited Documents
Currently only available for Request Documents
What would you like to see added or changed?

23. EDE Engagement
States should monitor reports to make sure all requests and unsolicited documents are answered
Respond in EDE if you cannot provide a document
States are encouraged to work with each other
EDE contact information and document availability for each state are located on the EDE State Status Map and Information sheet on the Portal Welcome page
Make sure your representatives are attending the quarterly EDE Consortium meetings
States are encouraged to submit enhancement suggestions through the Feedback link on the Portal

24. For More Information
Courtney Garnand State Program and Technical Support Liaison Linda Boyer Division of Federal Systems Director Thank You!