2. Why Register? Relevant Get Answers to most health plan questions, like specific plan coverage, copay amounts, claims status, doctor/drug listings, etc. Convenient Access the most up-to-date information about your health plan, day or night. Clear Information is presented in a clear, understandable way (i.e., no legalese).

4. click “register new” on the blueshieldca.com home page Getting Started

22. Finding a Doctor from the list, select what type of provider you would like to see

23. Finding a Doctor search by specialty by name or by condition

24. Finding a Doctor view and compare doctors in your area...

25. Finding a Doctor get specific details about a doctor

26. Finding a Doctor and view details on hospitals and medical groups

28. see what drugs are covered, and find information about drugs and generics About Your Prescription Drugs

33. or check for drug interactions About Your Prescription Drugs

34. email a question to a pharmacist About Your Prescription Drugs

35. receive a reply within two business days.

37. Our set of Web-based decision support tools help you with hospital selection and treatment information relevant to your specific situation the Treatment Option Tool includes information on 20 different types of cancer, cardiovascular disease and lung-related conditions (asthma, allergies, COPD) the Hospital Comparison Tool lets members compare hospitals in Blue Shield provider network by procedure or condition, according to the criteria they select

38. enter your zip code select a category select a procedure

39. Comparison Results: Carotid Endarterectomy

46. ask a nurse about your health concerns, online or over the phone counseling for stress, family, work or personal issues advice about legal, financial, childcare and senior care issues