1. Comune di Bologna Settore Coordinamento Servizi Sociali Servizio Immigrati Profughi e Nomadi A cura di Rosa Costantino e Sara Curati

2. Informative points: URP: General Information Sportello Lavoro: Information and Orientation Sportello Rifugiati : Orientation for Refugee Applicants Sportello Navile: Decentralized Counter Sportello legale: Information and Orientation about law and support for claims

3. Observatory for Immigrants Collection and analysis of data and documentary materials about the migratory phenomenon in Bologna and its Province Collection and analysis of data and documentary materials about the migratory phenomenon in Bologna and its Province Documental Archives Documental Archives Consultation and informative support for Local Government, NG0s and students Consultation and informative support for Local Government, NG0s and students Publication of thematic Newsletter Publication of thematic Newsletter

4. Educational Activity for foreigners Basic teachings and in depth language studies Support on School Activities Educational expressive workshops Intercultural Mediation

5. Italian Language Courses Referred to School Year 2000/2001 60 fulfilled courses in which 54 basic italian(beginners and advanced) 6 special courses for immigrant pupils on the professional training 614 Participants

6. Special Projects Leonardo E.A.D.E. (European Anti-Discrimination Exchange) Assistance and Healthsurveillance in the CPA

7. Centralized Services on Cultural Mediation Supplies specialized support in order to improve the communication with the foreign immigrants service users Languages and culture: Afgano, Albanese, Arabo, Bangla, Cinese, Cingalese, Filippino, Francese, Ybo, Yoruba, Inglese, Moldavo, Persiano, Polacco, Portoghese, Rumeno, Russo, Serbo/Croato/Bosniaco, Spagnolo, Urdu

8. Housing Housing Goal: To improve the housing condition and the quality of the life Data: