1. Lehrstuhl für Landschaftsplanung Access management in Ludwigslust County Aims, realization and evaluation WP 2 eGovernment ASAP Midterm Synergy Conference 7th - 9th March 2007 Landskrona, Sweden Dr. Torsten Lipp University of Potsdam

2. Lehrstuhl für Landschaftsplanung 2 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County What we want to achieve, is: To bring administration services closer to the citizens To enhance the workflow between county and municipalities (Ämter) To achieve a surplus in eGovernment by integrating third party services

3. Lehrstuhl für Landschaftsplanung 3 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County How to archive these aims: Implementation and evaluation of 2 stand-alone service terminals Implementation and evaluation of 1 mobile citizen service suitcase Evaluation of existing citizen service offices

4. Lehrstuhl für Landschaftsplanung 4 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Service terminals: Self standing, unmanned terminals Offering access to the existing online service portal Additionally call back button available

5. Lehrstuhl für Landschaftsplanung 5 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Mobile citizen suitcase: Mobile office, offering complete administrative services Location changes in time Personal contact available

6. Lehrstuhl für Landschaftsplanung 6 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Criteria for location selection of terminals: Technical premises Population Reachability/Remoteness Potential third party partners Suggestions of the lead partner: - Lübtheen - Brunow - Hagenow - Zarrentin

7. Lehrstuhl für Landschaftsplanung 7 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Map of Ludwigslust County: Brunow

8. Lehrstuhl für Landschaftsplanung 8 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Criteria for location selection: Technical premises –Broadband availability –Connection to secure county network (LAVINE) Population –Density –Absolute number Potential third party partners –Existing institutions Reachability/Remoteness –Distance and time

9. Lehrstuhl für Landschaftsplanung 9 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Technical premises: LocationConnection to secure county network (LAVINE) Broadband available Technique LübtheenxIn Preparation (single solution) Satellite, UMTS Brunow (Amt Grabow) --Satellite HagenowxxDSL, Satellite, UMTS ZarrentinxxDSL, Satellite, UMTS

10. Lehrstuhl für Landschaftsplanung 10 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Technical premises: Lübtheen Brunow HagenowZarrentinHagenow

11. Lehrstuhl für Landschaftsplanung 11 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Population: A low population characterizes rural areas but enough absolute citizens to use the terminals are necessary For comparison (Inhabitants/km²): Germany: 230 M-V: 74 Ludwigslust County: 52 Sweden: 20 City/AmtInhabitantsInhabitants/ area Boizenburg 10.779228,08 Hagenow 12.237181,48 Ludwigslust 12.940165,28 Lübtheen 493941,26 Stralendorf 11.98191,08 Neustadt-Glewe 794862,25 Wittenburg 920149,91 Dömitz-Malliß 983738,20 Grabow 12.71935,23 Zarrentin 939034,11 Ludwigslust- Land 923633,77 Boizenburg-Land 756029,32 Hagenow-Land 944828,16

12. Lehrstuhl für Landschaftsplanung 12 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Third party partners:

13. Lehrstuhl für Landschaftsplanung 13 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Reachability/Remoteness (driving time in min.):

14. Lehrstuhl für Landschaftsplanung 14 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Reachability/Remoteness: How far away is the next administration service point from proposed locations? 2 x approx. 20 min. 8 x approx. 30 min * 5 times approx. 40 min 1 x > 50 min For comparison: In Sweden areas are defined as sparsely populated areas, when they are more than 45 min. from the next urban area (> 3000 inhabitants) and more accessible rural areas are 5 – 45 min driving time from the next urban area * Including Brunow, which is 26 min from Ludwigslust Proposed: Zarrentin, Lübtheen New: Dömitz

15. Lehrstuhl für Landschaftsplanung 15 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Conclusion: LocationTechnical premises PopulationThird party partners Reachability/ Remoteness Zarrentin ++++ Hagenow* +++/-- Lübtheen +/---+ Brunow ---+ Dömitz ++++ * Existing citizen service center Shopping Centre

16. Lehrstuhl für Landschaftsplanung 16 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Crucial criteria for success: Technical perfection Motivated employees Well structured administrative procedures Added value: expanded opening hours Added value: third party services Added value: fast, secure digital processes

17. Lehrstuhl für Landschaftsplanung 17 ASAP Midterm Synergie Conference 7th.- 9th March 2007, Landskrona, Sweden Access management in Ludwigslust County Upcoming: Installation of the terminals is expected for March 2007 Start of evaluation (log files/questionnaires) beginning of May 2007 First results in August 2007 Mobile citizen suitcases are expected for March 2007 as well First Amt to use it will be Zarrentin Similar Evaluation concept (log files/questionnaires)