1. 1 Organigram LaSer Nederland Februari 2012

2. Structuur LSN 2 CEO Legal PA Human Resources Reporting & Datamngt Facility Financial Control Finance & Admin New & Existing Business Front office sales IT Delivery ICT Backoffice Acceptation Compliance & Audit Risk & Fraud CFO/ CIO Deputy CEO Directors Manager Teamleader LEGENDLEGEND Fraude CCC (Klachten) Coll. Amic. Back office Direct Retail Credit S&M Intelligence Acq. Man. NB Extern Prod. Mkt. Internet Mkt. Commu nication PA Sales Support Jr. acc. mngr Sales Executives Campaign Mkt Cards& Mkt.Ser AM Card PA COO CMO / CCO PA Service & Change Man. Col- lections Purchase Intern Dbase & Intelligence Special collections Bus. Dev. Direct Acc.Man. Broker Deputy CEO Klachtenteam klachten

3. CEO – Staff 3 CEO PA Auditmanager Internal Audit Directors Manager Teamleader LEGENDLEGEND Compliance Permanent Control Compliance CEO PA Human Resources Payroll (Sr.) HR-Advisor Training Legal Jurist Incasso Sr. Jurist Risk & Fraud (Sr.) Risk analist Fraude Fraude specialist Riskmanager Operational Risk

4. Operations 4 Directors Manager Teamleader LEGENDLEGEND COO PA Collections Amicable (Incl. euroquo) CCC (incl. klachten) Planner OPS Backoffice Service & Change Management Sr. Adviseur AO Proces Leader Tester (Sr.) Projectmanager Expert/ Senior/ Agent Expert/ Senior/ Mdw. / Ass. Expert/ Senior/ Agent Collections Sr. analist (Collections) New & Existing business Backoffice Acceptation Frontoffice Sales Expert / Sr /. Kredacceptant Agent / Expert / Spec. Direct Writer Allround medewerker Kwaliteitsmedewerker Expert Kredacceptant Broker Allround medewerker Expert/ Senior/ Mdw. / Ass Special Collections Sr. analist (Operations) Klachtenteam

5. 5 Sales & Marketing CMO / CCO PA Communication Directors Manager Teamleader LEGENDLEGEND S & M Intelligence Direct Cards & Mkt.Services Consumer Communication Sr. marketeer Card Program Manager Business Developer Internet marketing Product manager Product mnr cards /prepaid Intern communication Web editor Studio DTP Database & List management Product manager credit Campaign marketeers Acquisitie manager New Business Retail Credit Sales Support Marktonderzoek Jr Account manager Account Executive Account manager Broker Database/listmngt Direct marketeer

6. 6 Finance / IT IT Delivery CFO/ CIO Deputy CEO (Sr.) Business Analist (Mdw.) Systeemondersteuner Developer Test coordinator Mw. Testsupport System validation expert Functioneel applicatiebeheerder PA Directors Manager Teamleader LEGENDLEGEND ICT Services (Ex./Sr.)Syst. Netwerkbeheerder Helpdeskmedewerker 1e lijn Finance, Administration & Facility Facility Fin. Admin. mdw. Sr. mdw. Finance Expert mdw. Finance Sr. mdw. Facility Facilitair mdw. Expert mdw. Facility Receptioniste Reporting & Datamngt Sr. medewerker Controlling Reporting Analist Financial Control Purchase Finance