1. 1 NETaction NETaction Customer Satisfaction Manager By Daniels Associates Inc.

2. Thursday, November 07, 20132 Objective Enter Customer Compliments/Concerns Supervisors to Keep Track of: – History Date/Status/Type/Customer/Building – Frequency by Each Customer or Building Identify Trends for Immediate Corrective Action

3. Thursday, November 07, 20133 Key Features Personalized Website with YOUR Company Logo and Advertising Quick, Fast and Accurate Response Easy to Use Flexible, Personalized Summary, History and Detailed Reports Administrative Module to Manage: – Customer/Building Accounts – Customer Security

4. Thursday, November 07, 20134 Relationships Administrator Managers Buildings Customers

5. Thursday, November 07, 20135 Enter Customer Concerns 1.Login 2.Select Building 3.Select Type of Compliment/ Concern 4.Enter Description DONE!

6. Thursday, November 07, 20136 Enter Compliments/Concerns… Once You Submit Your Concern, NETaction Will: – Provide You with a Confirmation Code – Email Your Concern to the Manager

7. Thursday, November 07, 20137 Managers Role Manager Notified Immediately by Email Manager Can Change the Status and/or Add Comments All Changes will be Emailed to the Customer

8. Thursday, November 07, 20138 Administrators Role Manage Customer Accounts – Add/Modify/Delete or Enable/Disable – Assign/Remove Building Access Levels Manage Buildings – Add/Modify/Delete – Assign/Remove Manager Access

9. Thursday, November 07, 20139 Reports – Customer 1. Summary Report Report Date Report Criteria Report Type Shows a summary of number of Action Items entered for a given period of time. Report has three categories – By Building, By Status and Totals

10. Thursday, November 07, 201310 Reports – Customer 2. History Report Report Date Report Criteria Report Type Shows the history of Action Items for the selected period of time. Report could be sorted by Building Name, Type, Status, Date Entered or Date Closed

11. Thursday, November 07, 201311 Reports – Customer 3. Detailed Report Report Date Report Criteria Report Type Shows details of Action Items for the selected period of time. Report could be generated for a preferred Building Name, Type, Status, Date and sorted by Building Name, Type, Status, Date Entered or Date Closed

12. Thursday, November 07, 201312 Reports – Manager 1. Summary Report Report Date Report Criteria Report Type By User table is extra for Managers Shows a summary of number of Action Items entered for a given period of time. Report has four categories – By Customer, By Building, By Status and Totals

13. Thursday, November 07, 201313 Reports – Manager 2. History Report Report Date Report Criteria Report Type User Name column is extra for Managers Shows the history of Action Items for the selected period of time. Report could be sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed

14. Thursday, November 07, 201314 Reports – Manager 3. Detailed Report Report Date Report Criteria Report Type Shows details of Action Items for the selected period of time. Report could be generated for a specific Customer, Building Name, Type, Status, Date and sorted by Customer Name, Building Name, Type, Status, Date Entered or Date Closed

15. Thursday, November 07, 201315 Technical Details To Use the Program You Need: – Internet Explorer 5.0 or Higher To Host the Program You Need: – IIS 4.0 – MS Access 2000 – A Web Server Let Daniels Host NETaction for You!

16. Thursday, November 07, 201316 Summary NETaction Gives Your Customers 24x7 Accessibility NETaction Keeps Track of History for Years Actions are Automatically Emailed to Involved Parties Easy Maintainability Through Administrative Module Large Variety of Reports Customizable, Easy- to-Use Front Interface

17. Thursday, November 07, 201317 Contacts Contact Daniels Associates: – www.danielsww.com www.danielsww.com – Phone: 416-291-6022 – Toll Free: 1-800-668-7818 – Email: webmaster@danielsww.comwebmaster@danielsww.com