2. Closing Remarks 2012 Customer Forum Martin Walkingshaw Executive Director Head of Waste Management Services

3. Todays Themes Another good year A number of firsts Just starting out Many Challenges ahead…. Nuclear Institute LLW Conference tomorrow

4. Goodbyes and hellos….

6. New staff recruited for; Service Support Container Design Authority Transport and Logistics Service Delivery Service Assurance Commercial and Contract Management

7. Delivering the best Waste Services requires the best people….

10. 2012/13 Lookahead Focus on HV VLLW and LA LLW You will grow to love these definitions! The liability issue is behind us Everyone is watching!

11. VLLW – The Crucial Factors The right waste + The right underpinning documentation & processes = Safe, assured disposal and effective liability management Stakeholders are exercised about Nuclear industry waste going into Commercial Hazardous Landfill LLWR has the lead on behalf of NDA The industry needs to increase the use of this route

12. Transport and packaging of VLLW The UK is nervous… Appropriate containers and transport are crucial You may think were being disproportionate, but we will be conservative in our approach No matter how many soft sided packages you think you can fit on a a truck…

13. Marc Flynn is watching you!

14. LLW Repository Ltd, (loathe us or hate us – you cant ignore us!) Many Thanks to the following people who made this years Customer Forum Possible; –Richard Hunter and the Waste Management Services team –Lisa Jones-Taylor and all the team at NuTech Associates –Julie, Ray and the team at APS –The management and staff of the Rheged Discovery Centre –Our speakers, presenters and exhibitors –Our Chairman, Craig Ashton –Our audience, (customers, colleagues and friends)

15. www.llwrsite.com email; customerteam@llwrsite.com 08/03/2011 14