1. Face-to-face communications Some experts claim that face-to-face is the only true form of communication. It is certainly the oldest and the one that is most hard-wired into human beings brains.

2. Missing out Without face-to-face communication, it is easy to miss the message because a lot of the information that we get when we communicate is from non-verbal cues such as: posture and body language tone of voice facial expressions

3. One-to-one or one-to-many Face-to-face communication, whether one-to- one or one-to-many, also provides good opportunities for two-way exchanges of thoughts, opinions, feelings and ideas.

4. How must we…… Talk to clients and show them that we can listen empathetically ? care? support them with their problems?

5. And remember: We all feel the same but we do not all necessarily respond in the same way to similar situations different people may show their feelings in many different ways.

6. For our protocol folder we need: Words and phrases we could use Facial expressions we should use Body language we must use

7. Dear Teens for Teens I am very concerned about the recent YouGov survey of almost 2,000 British teens. This survey found that out of all the teens they interviewed those that: have had sex under the age of consent = 66% have had a sexual experience aged 13 or younger = 20% having had sex without a condom =50% do not know that there is no cure for Aids=17% It is urgent that you get young people into your centre and educate them as soon as possible. They really need your help.They need helpful dialogue and an opportunity for guidance, a place where they can think and make wise and careful decisions.