1. Clinical Informatics Advisor (Nursing)
Nursing Informatics
Anne Cooper
Clinical Informatics Advisor (Nursing)
Paperclip conference
20 September
@anniecoops
#StC

2. NHS Direct West Yorkshire 1999 - My collaborators!2
NHS Direct West Yorkshire My collaborators!
@anniecoops #StC

3. My definition of informatics
The use of information for the delivery of harm free care, improving outcomes, research and education.
Includes:
Information shared with patients about their care and to enable self management and choice
Supporting IT and communicatio n tools
Information used to improve services
Standards that underpin the use and delivery of information
Skills needed by the workforce
Transparency

4. The vision for Nurses, Midwives and Care Staff
Developed in partnership with a range of health professionals, patients and stakeholder groups
An eight week engagement process also gathered the views and opinions of a wider audience
Through this we defined and agreed a set of values and behaviours that are essential in the delivery of excellent care
These are now known as the six Cs – Care, Compassion, Competence, Communication, Courage and Commitment
We know that change is required in a number of areas such as recruitment, training, leadership, staffing and measuring our performance
We have made a commitment to take action in these key areas to ensure these changes are achievable by everyone, for everyone at every opportunity
Vision & Strategy formally launched on 4th December at CNO Conference
The vision for Nurses, Midwives and Care Staff

5. 6Cs - Values essential to Compassionate Care
Competence
Care is our core business and that of our organisations; and the care we deliver helps the individual person and improves the health of the whole community.
Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life
Compassion is how care is given through relationships based on empathy, respect and dignity.
It can also be described as intelligent kindness and is central to how people perceive their care
Competence means all those in caring roles mist have the ability to understand an individual’s health and social needs
It is also about having the expertise, clinical and technical knowledge to deliver effective dare and treatments based on research and evidence
Communication
Courage
Commitment
Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’.
Communication is the key to a good workplace with benefits for those in our care and staff alike
Courage enables us to do the right thing for the people we care for, to speak up when we have concerns.
It means we have the personal strength and vision to innovate and to embrace new ways of working
A commitment to our patients and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our patients.
We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead

6. What does it mean for nursing and midwifery?
Information sharing will be a requirement if in patients best interest
Communication technologies – Apps development
Patient access to information
Information navigation
Invisible to visible (transparency)
Outcome measurement and improvement
Clinical safety of new information technologies
Clinical content and content management
Patient self management and personal wellness
@anniecoops

7. It’s all about safety and quality
@anniecoops #StC

8. @anniecoops #StC

9. Top Six for Nursing @anniecoops #StC
Helping people to stay independent, maximising well being and improving health outcomes
Working with people to provide a positive experience of care
Delivering high quality care and measuring impact
Building and strengthening leadership
Ensuring we have the right staff, with the right skills in the right place
Supporting positive staff experience
@anniecoops #StC

10. Contact details Email: Anne.cooper@nhs.net Twitter: @anniecoops Blog: