1. S4Carlisle Publishing Services
Services Presentation

2. Vision
To be the service provider of choice, offering value-added publishing solutions through commitment to excellence in quality, service and technology.

3. Overview
Merged entity of S4 Ind Software (Est. 2001) and Carlisle Publishing Services (Est. 1978)
300 employees in India and 35 employees in the USA
One company, two locations — Chennai (India) and Dubuque, Iowa (USA)
Sustained upward growth year-on-year for the last 5 years

4. Values Quality Customer Focus Operational Excellence Teamwork
Integrity, Trust & Accountability

5. Structure

6. Key Clients

7. Infrastructure
Area: 20,000 sq. ft. in Chennai and 19,000 sq. ft. in Dubuque
Servers: 14 HP and 4 Macintosh servers
Storage: 12 TB storage expandable to 96 TB
Internet: Triple-bonded T1 lines
Network: Giga-speed
Backup: Onsite and offsite

8. Advantages
24-hour customer service and dedicated customer coordinators
Accurate, on-time, effective reporting structure
Effective project tracking system that tracks production and quality metrics
Communication systems integrated with the project tracking system
e-Learning based training. Training designed to gauge the level (both technical and soft skills) of an associate at a granular level
Single digit attrition rate —one of the best in the industry

9. Quality Well-defined standard operating procedures
Process compliance team to detect process violations and bottlenecks
Instant communication between offshore production teams and onshore facility managers and project editors
Automated “Pitstop” checks and PDF compare at all stages of production
Separate QA layer to provide a Pre Delivery Inspection (PDI) on all units shipped
Individual Key Performance Indicators (KPI) identified and mapped to goals

10. Developmental Services
Obtain reviews, and synopsize reviews for author
Author writing schedule, monitor author progress
Manuscript review, author coordination to ensure appropriate changes
Monitor art/photo counts
Prepare manuscript for production
Prepare design memo
Text and line art permissions
Photo research
Work with supplement authors
Budget management throughout the project
Authoring of supplemental materials (Instructor's manuals, test banks, PowerPoint's, flashcards)

11. Project Management Services
Hybrid workflow
College & school work, journals and trade
Accurate scheduling, follow-ups, and status reports
Excellent communication, client and author relationship management skills
Budget management
Art and design management

12. Editorial Services Accuracy Checking Copyediting
Editorial Proofreading
Character-to-character proofreading
Permissions
Art and photo logs
Indexing

13. Design Services Text and covers
Ensure Designs are production- and print-ready
Simple to complex artistic designs
Commercial designs
Magazine and newsletters
Print and electronic designs

14. Composition Services XML tagging and DTD creation
XML (first)-based composition using InDesign, QuarkXPress and 3B2
Proficient in textbooks, STM, trade books and journals
PDF-based soft-proofing workflow
Windows and Macintosh platforms
Other paging platforms — LaTeX, FrameMaker, Word, XSL-FO

15. Art Services
Experienced graphics team proficient in Illustrator, Photoshop, CorelDraw, etc.
Simple charts and graphs to complex, photo-realistic art
Pre-flight of art to ensure print-ready final file

16. Media Services Instructor resources for classroom teaching
Web-based training kits
Interactive applications
eBook formats — PDF, ePub, mobi, etc.
HTML5 based narrative audio books
Animated Flash contents

17. Thank You
INDIA
Prakash Towers, 1st Floor, 141 Rajiv Gandhi Salai (OMR),
Kottivakkam, Chennai, India
Tel.: |
USA
4242 Chavenelle Road
Dubuque, IA 52002
Tel.: