1. The Work Programme – Opportunity Selection Tool
JSA
Superseded by later version
ESA
Which benefit
is the customer
claiming? IB IS
Pension
Credit

2. *A JSA customer who has previously received incapacity benefits.
YES
(Click)
Is the customer
a *JSA Ex-IB
customer? NO
(Click)
*A JSA customer who has previously received incapacity benefits.

3. WP JSA Ex-IB Use Opportunity:
Eligibility: JSA customers who have previously received
incapacity benefits and who have undertaken 3 months
Pre-WP activity .
WP Entry: Required entry from 3 months.

4. YES Is the customer a JSA *NEET customer? NO (Click) (Click)
*JSA customers aged 18 who were Not in Employment, Education or Training (NEET) for a 6 month period directly prior to or become NEET during their current claims to benefit.

5. WP JSA NEET Use Opportunity:
Eligibility: JSA customers aged 18 who were Not in
Employment, Education or Training (NEET) for a 6 month
period directly prior to or become NEET during their current
claims to JSA and who have undertaken 3 months Pre-WP
activity.
WP Entry: Required entry from 3 months.

6. YES Is the customer an 18 year old who previously claimed JSA (IB)
(Click)
Is the customer
an 18 year old
who previously
claimed JSA (IB)
when 16
or 17 years old? NO
(Click)

7. WP JSA NEET Use Opportunity:
Eligibility: 18 year olds who claimed (Income Based) JSA
as a 16 or 17 year old and who have undertaken 3 months
Pre-WP activity.
WP Entry: Required entry from 3 months.

8. YES Is the customer a JSA *Repeater? NO (Click) (Click)
*A JSA customer who has previously claimed benefit for 22 out of 24 months.

9. WP JSA Claiming 22 of 24Mths Use Opportunity:
Eligibility: JSA customers who had previously claimed
benefit for 22 out of the last 24 months and have undertaken
3 months Pre-WP activity.
WP Entry: Required entry from 3 months.

10. YES
(Click)
Is the customer
18-24 years old? NO
They are 25+
(Click)

11. YES Is the customer entering the WP as an 18-24 *early
(Click)
Is the customer
entering the WP
as an *early
access customer? NO
(Click)
*A JSA customer who has undertaken at least 3 months (but no more than 9 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:
an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of) presents a significant barrier to employment.

12. WP JSA Early Access Use Opportunity:
Eligibility: JSA year old customers who have opted to enter the WP early (before their age related, NEET,
‘Repeater’ or JSA Ex-IB status) due to the customer being one of the following:
an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone
who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person
with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM
Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/
alcohol dependency (including a history of) presents a significant barrier to employment.
WP Entry: Optional entry from 3 months (up to no more than 9 months).

13. WP JSA 18-24 Use Opportunity:
Eligibility: JSA customers aged who have undertaken
9 months Pre-WP activity.
WP Entry: Required entry from 9 months.

14. YES Is the customer entering the WP as an 25+ *early access customer?
(Click)
Is the customer
entering the WP
as an 25+ *early
access customer? NO
(Click)
*A JSA 25+ customer who has undertaken at least 3 months (but no more than 12 months) Pre-WP activity and has opted to enter the WP early due to the customer being one of the following:
an ex-offender or offender, a disabled person; a person with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM Armed Forces personnel customer; a partner of current or former Armed Forces personnel; or, a person for whom a drug/alcohol dependency (including a history of) presents a significant barrier to employment.

15. WP JSA Early Access Use Opportunity:
Eligibility: JSA customers over 25 years old who have opted to enter the WP early (before their age related, ‘Repeater’
or JSA Ex-IB status) due to the customer being one of the following:
an ex-offender (someone who has completed a custodial sentence or a community sentence) or offender (someone
who is serving a community sentence); a disabled person (under the Disability Discrimination Act definition); a person
with mild to moderate mental health issues; a care-leaver; a carer on JSA; an ex-carer; a homeless person; an ex-HM
Armed Forces personnel customer; a partner of current or former Armed Forces personnel; a person for whom a drug/
alcohol dependency (including a history of) presents a significant barrier to employment.
WP Entry: Optional entry from 3 months (up to no more than 12 months).

16. WP JSA 25+ Use Opportunity:
Eligibility: JSA customers aged 25+ who have undertaken
12 months Pre-WP activity.
WP Entry: Required entry from 12 months.

17. ESA ESA ESA On what basis is the customer claiming ESA? Income Related
(Click)
On what basis is the
customer claiming
ESA?
Contributory Based
ESA
(Click)
Credits Only
ESA
(Click)

18. WRAG Support Group Which group has the Work Capability
(Work Related
Activity Group)
(Click)
Which group has the
Work Capability
Assessment placed
the customer in?
Support
Group
(Click)

19. 3 or 6 Month 12 Month + What prognosis has the customer been given?
(Click)
What prognosis has
the customer
been given? 12
Month +
(Click)

20. YES Is the customer a *Stock ESA customer? NO (Click) (Click)
*Where the date of an ESA customer’s initial WCA decision was prior to the end date for referrals to Pathways to work.

21. WP ESA (IR) WRAG 3/6Mth Stock
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Stock
Eligibility: Stock ESA WRAG customers (Where the date of
their initial WCA decision was prior to the end date for
referrals to Pathways to Work) who receive Income Related
(IR) ESA, have been given a prognosis of either 3 or 6
months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

22. *An ESA customer who has previously received incapacity benefits.
YES
(Click)
Is the customer
an *ESA Ex-IB
customer? NO
(Click)
*An ESA customer who has previously received incapacity benefits.

23. YES Is the customer an ESA Lone Parent with a youngest child
(Click)
Is the customer
an ESA Lone
Parent with a
youngest child
under the age of 5
OR a Full-Time
Carer? NO
(Click)

24. WP ESA (IR) WRAG 3/6Mth Voluntary ExIB
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Voluntary ExIB
Eligibility: ESA Income Related (IR) WRAG customers who;
have previously received incapacity benefits, are Lone
Parents with a youngest child under the age of 5 OR are
full-time carers and been given a prognosis of either 3 or 6
months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

25. WP ESA (IR) WRAG 3/6Mth Mandatory ExIB
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Mandatory ExIB
Eligibility: ESA Income Related (IR) WRAG customers who;
have previously received incapacity benefits and been given
a prognosis of either 3 or 6 months.
WP Entry: Customers with a 3 month prognosis are required
to enter the WP from their WCA result whilst customers given a
6 month prognosis have optional entry from WCA result,
however are required to enter the WP from 3 months after their
WCA result.

26. YES Is the customer an ESA Lone Parent with a youngest child
(Click)
Is the customer
an ESA Lone
Parent with a
youngest child
under the age of 5
OR a Full-Time
Carer? NO
(Click)

27. WP ESA (IR) WRAG 3/6Mth Voluntary
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Voluntary
Eligibility: ESA Income Related (IR) WRAG customers who
are Lone Parents with a youngest child under the age of 5 OR
are full-time carers and been given a prognosis of either 3 or 6
months and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

28. WP ESA (IR) WRAG 3/6Mth Mandatory
Use Opportunity:
WP ESA (IR) WRAG 3/6Mth Mandatory
Eligibility: ESA Income Related (IR) WRAG customers who;
have been given a prognosis of either 3 or 6 months.
WP Entry: Customers with a 3 month prognosis are required
to enter the WP from their WCA result whilst customers given a
6 month prognosis have optional entry from WCA result,
however are required to enter the WP from 3 months after their
WCA result.

29. YES Is the customer an ESA Lone Parent with a youngest child
(Click)
Is the customer
an ESA Lone
Parent with a
youngest child
under the age of 5
OR a Full-Time
Carer? NO
(Click)

30. WP ESA (IR) WRAG 12Mth Voluntary
Use Opportunity:
WP ESA (IR) WRAG 12Mth Voluntary
Eligibility: ESA Income Related (IR) WRAG customers who
are Lone Parents with a youngest child under the age of 5 OR
are full-time carers and been given a prognosis of 12 months
and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

31. WP ESA (IR) WRAG 12Mth Mandatory
Use Opportunity:
WP ESA (IR) WRAG 12Mth Mandatory
Eligibility: ESA Income Related (IR) WRAG customers who
have been given a prognosis of 12 months and have opted to
enter the WP.
WP Entry: Optional entry from WCA result.

32. *An ESA customer who has previously received incapacity benefits.
YES
(Click)
Is the customer
an *ESA Ex-IB
customer? NO
(Click)
*An ESA customer who has previously received incapacity benefits.

33. WP ESA (IR) Support Group
Use Opportunity:
WP ESA (IR) Support Group
Eligibility: ESA Income Related (IR) Support Group
customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.

34. WP ESA (IR) Support Group ExIB
Use Opportunity:
WP ESA (IR) Support Group ExIB
Eligibility: ESA Income Related (IR) Support Group
customers who have previously received incapacity benefits
and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

35. WRAG Support Group Which group has the Work Capability
(Work Related
Activity Group)
(Click)
Which group has the
Work Capability
Assessment placed
the customer in?
Support
Group
(Click)

36. YES Is the customer an ESA Lone Parent with a youngest child
(Click)
Is the customer
an ESA Lone
Parent with a
youngest child
under the age of 5
OR a Full-Time
Carer? NO
(Click)

37. WP ESA (c) WRAG Voluntary
Use Opportunity:
WP ESA (c) WRAG Voluntary
Eligibility: ESA contributory based (c) WRAG customers who
are Lone Parents with a youngest child under the age of 5 OR
are full-time carers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.

38. WP ESA (c) WRAG Mandatory
Use Opportunity:
WP ESA (c) WRAG Mandatory
Eligibility: ESA contributory based (c) WRAG customers who
have opted to enter the WP.
WP Entry: Optional entry from WCA result.

39. *An ESA customer who has previously received incapacity benefits.
YES
(Click)
Is the customer
an *ESA Ex-IB
customer? NO
(Click)
*An ESA customer who has previously received incapacity benefits.

40. WP ESA (c) Support Group
Use Opportunity:
WP ESA (c) Support Group
Eligibility: ESA contributory based (c) Support Group
customers who have opted to enter the WP.
WP Entry: Optional entry from WCA result.

41. WP ESA (c) Support Group ExIB
Use Opportunity:
WP ESA (c) Support Group ExIB
Eligibility: ESA contributory based (c) Support Group
customers who have previously received incapacity benefits
and have opted to enter the WP.
WP Entry: Optional entry from WCA result.

42. WP ESA Credit Only Use Opportunity:
Eligibility: ESA Credit Only customers who have opted to
enter the WP.
WP Entry: Optional entry from WCA result.

43. WP IB and IS Volunteers Use Opportunity:
Eligibility: Current Incapacity Benefit (IB) customers in
England Only who have opted to enter the WP.
WP Entry: Optional entry.

44. WP IB and IS Volunteers Use Opportunity:
Eligibility: Current Income Support (IS) customers in
England Only who have opted to enter the WP.
WP Entry: Optional entry from benefit entitlement.

45. YES
(Click)
Does the customer
have health
conditions? NO
(Click)

46. WP Pension Credit Use Opportunity:
Eligibility: Pension Credit customers who have opted to
enter the WP.
WP Entry: Optional entry from 12 moths (claiming benefits).

47. WP Pension Credit – Health Issues
Use Opportunity:
WP Pension Credit – Health Issues
Eligibility: Pension Credit customers who have health issues
who have opted to enter the WP.
WP Entry: Optional entry from benefit entitlement.