1. Opening Address: Refining and Generating Ancillary Revenue Michael Cawley, COO & Deputy CEO, Ryanair

2. Airports vs. Airlines: Who owns the Customer? – 20 th July 2010

3. The Worlds Favourite Airline! Lowest Fares/Lowest Seat Cost in Europe No fuel surcharges….Guaranteed! No. 1 for Traffic growth - up to 73.5m pax No. 1 Coverage – 1,100+ Routes and 43 Bases No. 1 Cust Service - Best punctuality - Least lost bags - Fewest cancellations Greenest, Cleanest Airline in Europe 26th year of strong growth

4. Low High No.1 for lowest fares Av. Fare % > Ryanair Ryanair 35 (-13%) EasyJet 5249% Aer Lingus 77 120% Iberia 150329% Air France 230557% Lufthansa 228551% British Airways 284711% Source: RYA to 31 March 2009 & Latest published Company Year end Information

5. Airline% On TimeBags miss. per 1,000 pax % completions Ryanair93 0.499.6 Lufthansa8510.998.4 British Airways 8315.697.9 Air France8318.996.9 EasyjetRTP Aer LingusRTP No. 1 for Customer Service Source: Ryanair, Easyjet and AEA published statistics:

6. 60 04 05 06 07 08 09 40 20 PAX M 10 11 Ryanairs Traffic Growth

7. Ryanair - The Worlds Favourite Airline Source: IATA published statistics compared to Ryanair current year forecasted traffic

8. Ryanair - The Worlds Favourite Airline 43 bases 155 airports 26 countries 1,100+ routes 1,300+ daily dep 247 B737-800s Newest fleet (av 2.8 y) 73.5m pax p.a.

9. Ryanair Effect - United Kingdom 11 bases 19 airports 400 routes 29m pax p.a. 29,000 jobs 7bn savs p.a.

10. What Attracts Passengers? Low Fares Efficient Operations Good Service

11. Growth of Major Airlines 03/09 Pax (m) Ryanair+44 Easyjet*+20 Lufthansa +11 Air France/KLM +6 BA -4 *2004 base

12. Lessons The fare determines the demand The route only exists at that fare Only Ryanairs cost base allows that fare to be offered sustainably.˙. Ryanair owns the route

13. Who Would Launch these Routes? OPO – RDZ STN – HAUNowhere ZAZ – ALCto GRO – AHO Nowhere? LDY - EMA CRL - AOI 10% of routes cancelled every year

14. Market Shares on Major Routes BGY/SXF38% CRL/CIA37% DUB/LON37% CRL/GRO32% BGY/CRL32% STN/NYO30%

15. Where is Passenger Growth 07/09 Pax (m)* Ryanair +17.5 Easyjet +12.8 Norwegian +7.1__ 37.4m Total Change -18m *Based on seat capacity intra EU

16. Which Airports are Growing 07/09 Dusseldorf Weeze (NRN)+177% Istanbul (SAW) +112% Barcelona Reus (REU) +110% Brussels Charleroi (CRL) +82% Cagliari (CAG) +61% * Top 5 airports (in %) with >1m seat capacity growth

17. Ryanair growth of 28% to 2013 Fleet & Traffic to grow 28% by 2013 Fleet Traffic FY Mar Total (net) Disp Pax Growth 2011 272 -10* 73.5m +11% 2012 294 -3* 80.0m +9% 2013 299 -10* 85.0m +6% Flags in retreat; competitors squabble & stagnate Clears the field for Ryanair * 2011 to 2013 – 23a/c disposals ( 17 Op. leases and 6 a/c sales)