1. Strategy Map MISSION / VISION / GOALS “To achieve our mission,
“If we succeed, how will
we look to our
financial partners”
“To achieve our mission,
how must we look to
our customers
(stakeholders)?”
Purpose
“To satisfy our customers, financial partners, and
mission, what processes must we excel at?”
Process
People
Enablers
“To achieve our mission, how must our people
learn, communicate, and work together?”

2. Process Definition - Wikipedia
A business process or business method is a collection of interrelated tasks, which accomplish a particular goal.
There are three types of business processes:
Management processes, the processes that govern the operation of a system. Typical management processes include "Corporate Governance" and "Strategic Management".
Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales.
Supporting processes, which support the core processes. Examples include Accounting, Recruitment, IT-support.

3. What is Lean/Six Sigma?
It is a system that empowers everyone in the organization to highlight and eliminate waste, variation and work imbalance in every facet of the company. Lean/Six Sigma aims to integrate all aspects of the business to produce a perfect quality product and deliver it on time, every time, at the lowest cost.
QDC – Quality, Delivery, Cost
Don’t wait for a formal event, do things every day. Talk about why QDC is in that order. Everyone is involved. Talk about all aspects, from supplier to customer. Lean is not just a manufacturing floor focus.

4. Process Improvement - DMAIC

5. D M A I C DEFINE MEASURE ANALYZE IMPROVE CONTROL
Lean Sigma (DMAIC) Process Improvement Methodology D
DEFINE
Define in numerical terms the problems or
opportunities M
MEASURE
Map As–Is Process
Measure the current levels of performance A
ANALYZE
Analyse and determine the root cause of
the problem. Map the To-Be Process I
IMPROVE
Develop and Implement Improvement Actions C
CONTROL
Control the new process to ensure
continued better performance 32

6. Leading Change Plan STEP ACTIVITY ACTION GAP Select Leader
Build Leadership Team
Identify Need (burning platform)
INVOLVE
Create Mission / Vision / Goals / Process Framework
Develop strategies (attached Purpose, Process, People Map) – How we achieve our Goals
Select Areas of Change / Improvement – Processes / Structure – O/M/I (Objectives / Measures / Initiatives) DO
Change / Improve Processes (DMAIC) and Structure
Measure Progress
Integrate into Daily Management

7. Objectives / Measures / Initiatives (O / M / I)
Base / Plan / Stretch
Initiatives (Step Changes)
Customer
Financial Partners
Process
-Fish & Wildlife
-Forest Management
-Forest Protection
People Enablers
-People
-Information Transfer (tech.)
-Leadership Process
-Strategic Management
-Execution Excellence
-Performance Management