1. Learning to Communicate

2. Chapter Overview 1. Learning to Communicate 2. Learning to Listen
3. Learning to Think Critically
Chapter 1, Lesson 1

3. Lesson Overview How does the communication process work?
What are encoding and decoding?
What are communication cues?
What are barriers to effective communication?
Why is feedback important?
What are some steps to improve communication?
Chapter 1, Lesson 1

4. Quick Write
Have you ever been in a situation where you thought that someone just wasn’t listening to you?
What happened?
How did you think and feel?
What did you do?
Write a few sentences to describe your reaction.
Chapter 1, Lesson 1

5. Communication Process
The Communication Process
From Hersey, P., Blanchard, K. H., & Johnson, D. E. (2001). Management of Organizational Behavior:
Leading Human Resources. Eighth Edition. Upper Saddle River, NJ: Prentice-Hall, Inc., p. 301.
Chapter 1, Lesson 1

6. Encoding, Channeling, Decoding
Encoding turns a message into symbols that have meaning for the receiver
Channeling puts an encoded message into medium of delivery
Decoding translates the encoded message into meaning for you, the receiver
Chapter 1, Lesson 1

7. Encoding and Decoding Chapter 1, Lesson 1
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Chapter 1, Lesson 1

8. Communication Cues Signals that accompany sender’s verbal message
Nonverbal communication
Cues may include:
gestures
facial expressions
eye behavior
movement
Chapter 1, Lesson 1

9. What communication cue is expressed here?
Chapter 1, Lesson 1
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10. Barriers to Communication
NOISE
External
Background noises, television turned on, other people, telephone ringing
Internal
Daydreaming, fidgeting, hunger, sleepiness, anxiety
Chapter 1, Lesson 1

11. Feedback Feedback is the receiver’s response to the sender’s message
Feedback can be positive or negative
Feedback can indicate that your receiver got the message and whether it was understood
Feedback may indicate that the receiver needs more information or clarification
Chapter 1, Lesson 1

12. Importance of Feedback
Feedback closes the communication loop
SENDER
RECEIVER
MESSAGE
FEEDBACK
Chapter 1, Lesson 1
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13. Improving Communication
Focus your message
Plan what to say; know your goals and audience
Magnify the listener’s attention
Make the message relevant to the receiver’s point of view
Penetrate barriers
Use specific and concrete language
Listen actively
Listen to understand meaning; hearing isn’t enough
Chapter 1, Lesson 1

14. Review
Communication—creation and sending of information, from one person to another
The communication process involves senders, receivers, encoding, channeling, decoding, and feedback
Feedback helps the sender know if the receiver got the message correctly
Communication cues are nonverbal signals that add to the message
Chapter 1, Lesson 1

15. Review Noise is anything that interferes with communication
Noise can be internal, in which the receiver distracts him or herself
Noise can also be external, in which outside distractions and noises interfere
Therefore, feedback is critical to ensure that noise has not interfered with the message and that the receiver accurately interpreted the sender’s meaning
Feedback closes the communication loop, or process
Chapter 1, Lesson 1

16. The Steps to Improve Communication
Review
The Steps to Improve Communication
Focusing the message
Magnifying the listener’s attention
Penetrating barriers
Active listening
Chapter 1, Lesson 1

17. Summary How does the communication process work?
What are encoding and decoding?
What are communication cues?
What are barriers to effective communication?
Why is feedback important?
What are some steps to improve communication?
Chapter 1, Lesson 1

18. Next Done—the process of communication
Next—how to be an effective listener
Chapter 1, Lesson 1
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