1. Village Quick Turn-around Usability Testing Workshop script F. Guillon – Oct. 08

2. WHAT Face to Face Testing Phase with Users 1 hour Max with each User persona Explain Goal (Test News Design) Build rapport & trust in User Gift may be given to user as a thank you gesture

3. Test Settings User is alone with Presenter in Room Observers may be in the back of the Room Ideally a video recording of the session is made

4. HomePage Show HomePage to User on Computer Screen 5mn 1.How do you understand the HomePage structure? Describe out loud… 2.How do you understand the HomePage Navigation? Describe out loud… 3.How do you understand the HomePage Content? Describe out loud…

5. News Page Show News Page to User on Computer Screen 5mn 1.How do you understand the News Page structure? Describe out loud… 2.How do you understand the News Page Navigation? Describe out loud… 3.How do you understand the News Page Content? Describe out loud…

6. Product Page Show News Page to User on Computer Screen 5mn 1.How do you understand the Product Page structure? Describe out loud… 2.How do you understand the Product Page Navigation? Describe out loud… 3.How do you understand the Product Page Content? Describe out loud…

7. TASKS F. Guillon – Oct. 08

8. TASK N°1 Find & Read TNT News about new price positioning and Print it … 3mn Expected Behavior (in order of preference) 1.User clicks on Title link in News Box then clicks on Print icon 2.User Clicks on News Center links then sees all news and clicks on Title links then clicks on Print icon 3.User uses search Engine box with Keywords then clicks on link in search results and finishes with the Print icon

9. TASK N°2 Find 32 Seconds Product page and send it to your colleague… 3mn Expected Behavior (in order of preference) 1.User clicks on Title link Task & Visitors Chair links in Content Silo Box Proposal and clicks on 32 Seconds Thumbnail when presented with overview page. He then sends the page by clicking on the Send this page icon 2.User uses search Engine box with Keywords then clicks on page link in search results and finishes by clicking Send this page icon

10. TASK N°3 Customize HomePage menu to your needs 3mn Target menu: Deliver & Evaluate Identify Needs Expected Behavior 1.Based on his profile we expect user to reduce / expand menu items which do not interest him/her by pointing and reducing / expanding these menu items / Silos.

11. Follow-up questions F. Guillon – Oct. 08

12. WHAT Based on the user feedback, follow-up question may be asked to clarify raised points. 5mn

13. END