1. The NEW STS: Advances In Designing Healthy and Innovative Work Systems, Organizations and Networks A workshop sponsored by STS/RT & USI Introduction 1© 2013 Pierre van Amelsvoort ST-Groep University of Leuven Bernard Mohr Co-founder Innovation Partners International

2. Learning and sharing state of the art theory and practice for collaboratively Designing Healthy and Innovative Work Systems, Organizations and Networks..... Co-developing a more integrated theory and practice that builds on the best of what is! Purpose of the workshop 2

3. Who is the room? 3

4. Change in nature of work variation L H Routine Non-routine Routine work networks Mix models Knowledge work Efficiency Business demand change: Efficiency Quality Flexibility Innovation Quality of work Service Sustainability routine 4

5. Evolution of Sociotechnical Systems Three Waves Wave One: 1950s- 1970s Wave Three: 1990s-Present Wave Two: 1970s- 1990s

6. 6 1.Cherns principles 2.Cleggs principles 3.Soft systems methodology 4.ETHICS (Effective Technical and Human Implementation of Computer-based Systems) (Mumford) 5.Scandinavial Democratic Dialogue 6.Dutch Integral Organisational Renewal (De Sitter) 7.Cognitive Work Analysis (Complex technical systems) (Rasmussen) 8.Socio-technical method for designing work systems 9.Ethnographic workplace 10.Contextual design (product design) 11.Cognitive systems engineering 12.Participative design Different principles, tool &design approaches (Baxter & Sommerville 2008)

7. 7 Learning & developing Internal and external positive and negative forces Theoretical and practice framework 7

8. 8 1.Introduction 2.Classical STS (core theory, design principles and practice steps) 3.Lowlands STS 4.Discovery of the possibilities of synthesis with Lean Agenda Day 1

9. 9 5.New STS practice, new principles, new practices and new tools for designing non-linear/non-routine processes (ie- knowledge work), 6.Explore two major advances in participative processes for change and redesign - ie - Emerys Participative Design and Appreciative Inquiry 2.0 7.Co-develop the next frontier of these emerging theories and practices Agenda Day 2