1. Keith McClanahan Facility Issues (928) 213-9767 keithmcc@facilityissues.com Using Benchmarking Results to Benefit Your Organization A Panel Discussion… 2012 IAMFA

2. Space Utilities Sustainability Maintenance Janitorial Grounds Security Customer Service Survey Best Practices What We Benchmark Annually…

3. Fire Suppression Food Services Emergency preparedness plan Life cycle plan Staff meetings Mission and vision Special Surveys…

4. IAMFA – Steering Committee Joe Brennan, San Francisco Museum of Modern Art Patrick Dixon, British Library Charon Johnson, Library of Congress Patrick Jones, Art Institute of Chicago Kendra Gastright, Smithsonian Institution Oren Gray, J. Paul Getty Trust Guy Larocque, Canadian Museum of Civilization Keith McClanahan & Stacey Wittig, Facility Issues Randy Murphy, LA County Museum of Art Jack Plumb, National Library of Scotland Rich Reinert, Philadelphia Museum of Art David Sanders, Natural History Museum Tony Young, Carnegie Museums

5. IAMFA – Benchmarking Survey

6. IAMFA Benchmarks

7. Best Practices Benchmarking is more than just data collection. The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

8. Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments Benchmarking Benefits For Your Organization…

9. IAMFA Benchmarking Process: 8. Repeat 1. Develop Benchmarks & Reach Consensus 2. Enroll 3. Gather Data 5. Focus on Those That Appear Better 4. Publish Comparisons 6. Implement Ideas 7. Track

10. Kendra Gastright, Smithsonian Guy Laocque, Canadian Museum of Civilization and Canadian War Museum Jack Plumb, National Library of Scotland Our Panelists…