1. A.J.Gilbert Silvius Lector Business, ICT en Innovatie Don’t hesitate, innovate!

2. Gilbert Silvius

3. It’s just getting interesting!

9. Impact op Business hoog laag Jaren ’60 ’70 ’80 ’90 ’00 ‘10 Automatisering Informatisering Transformatie

10. ICT als bron van innovatie Bedrijfsmiddelen Bedrijfsprocessen Bedrijfsmodel Producten /Diensten

11. En ICT is nog niet af!

12. De vraag ook niet Growing Flat Declining Help enable growth! Help improve margins! Help reduce fixed and variable costs! Company revenue IT budget IT demand

13. The use of IT is celebrated! But IT itself is not invited to the party

14. The bottom line of the last decennium n IT Doesn’t matter n IT professionals are commodities n Popular Perceptions

15. IT Doesn’t Matter n Nicholas G Carr, Harvard Business Review, 2003 n Main arguments n IT is cheap and ubiquitous n IT is a utility – no longer of strategic value n IT management should n Spend less n Follow, don’t lead n Focus on vulnerabilities, not opportunities

16. IT professionals as commodities

17. Popular Perceptions n You never get what you asked for n “Bad” software is everywhere n Necessary evil n You don’t need the upgrade n My neighbor gets it cheaper n A business straight jacket n IT are a bunch of geeks

18. Happy geeks?

19. The happy IT professional? n 5% made the world a better place n 9% satisfied with day-to-day process / method n 21% take great pride in the quality of their work n 43% would choose profession again

20. Where did we go wrong?

21. IT is the computer n Dahlbom & Mathiassen: The Future of Our Profession n Mechanistic dominant n Focus = artifact, approach = construction, role = engineer n Formality (of definition / specification, process) n Need more romanticism n Focus = culture, approach = interpretation, role = facilitator

22. The IT professional PastFuture Worker Builder Nerd Specialist National Western IT in business Facilitator Architect Teamplayer ‘Versatalist’ International Global Business with IT

23. Innovatie is te belangrijk om aan de business over te laten!

24. We need vision Perception of external impact of IT high low highlow Perception of internal impact of IT Conservative IT saves costs Proven technology Efficiency orientation Essential IT essential in realising strategy New technologies Effectiveness orientation Innovative IT as competitive edge Experimental technologies Innovation orientation Business IT is business All technologies Service orientation

25. The new IT professional Technical Competencies Technical knowledge Domain knowledge Risk Management Project Management Communication ….

26. The new IT professional Technical Competencies Behavourial Competencies Technical knowledge Domain knowledge Risk Management Project Management Communication …. Leadership Engagement & motivation Self-control Assertiveness Relaxation Openness Creativity Results orientation Efficiency Consultation Negotiation Conflict & crisis Reliability Values appreciation Ethics

27. The new IT professional Technical Competencies Behavourial Competencies Contextual Competencies Technical knowledge Domain knowledge Risk Management Project Management Communication …. Leadership Engagement & motivation Self-control Assertiveness Relaxation Openness Creativity Results orientation Efficiency Consultation Negotiation Conflict & crisis Reliability Values appreciation Ethics Business (general) Business (specific) Marketing Systems, products & technology Personnel management Health, security, safety & environment Finance Legal

29. Vragen??