1. Education That is Multicultural Module 3 Cultural Sensitivity & Communication Casey Keyser

2. Todays Objective To recognize bias and stereotyping To learn how to speak up against bias and stereotyping without blame or guilt From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

3. Todays Ground Rules Keep an open mind Participate in the activities Listen and respect other points of view Honor starting and stopping times Silence all electronic devices

4. What is Bias? It is…

5. Bias is… A predisposition to see things or people in a certain way. You can be biased toward some people and predisposed to see them in a positive light. Likewise, you can be predisposed to see others in a negative light, based on their appearance, group, etc. From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

6. Stereotyping and You T hink of a time when you heard a racial/ethnic slur/joke or a prejudicial comment. How did you react? If you could replay the incident, would you respond differently? If so, how? Write a response to each of these questions: From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

7. Your Experience? Stereotyping and You

8. Techniques for Taking Action Without Blame or Guilt Assume Good Intent / Explain Impact Rephrase Repeat and question/ Ask a question From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

9. Techniques for Taking Action Without Blame or Guilt Interrupt and redirect Make it Individual or Broaden to Universal Human Behaviors Say Ouch! From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

10. Techniques for Taking Action Without Blame or Guilt Assume Good Intent / Explain Impact From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar When you assume the best, there is no need to blame or insult the person who just said something biased or demeaning. There are effective ways to speak up. For example, Im sure you meant that to be funny. That stereotype is no joke. Unfortunately, some people actually believe that.

11. Techniques for Taking Action Without Blame or Guilt Rephrase From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar With this subtle technique, you do not directly point out the language that was demeaning. Rather, you restate it in a more inclusive way when the opportunity arises. This is helpful when you do not want to interrupt the flow of conversation, yet you want to leave more inclusive language in peoples minds. For example, someone comments, Both Christians and Non-Christians attended the ceremony. Rephrase: People of many faiths attended the ceremony.

12. Techniques for Taking Action Without Blame or Guilt Repeat and question/ Ask a question From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar Repeat: Sometimes people dont realize what theyve said. Repeating a question gives them a chance to rethink their comment. For example, It sounds like you are saying… Is that what you really mean?

13. Techniques for Taking Action Without Blame or Guilt Repeat and question/ Ask a question From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar Ask a question: This is an easy, low risk, highly effective tool that everyone can use. You can change the outcome of a situation through the use of a non-blaming question. For example, What do you mean? What are you saying? What is it that leads you to say that?

14. Techniques for Taking Action Without Blame or Guilt Interrupt and redirect From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar This technique changes the direction of the conversation abruptly, without necessarily soliciting further discussion. Imagine someone makes a slur or begins a joke that you suspect will be derogatory. Your response might be, Lets not go there. or Lets not assume that all…

15. Techniques for Taking Action Without Blame or Guilt Reveal the Contradiction From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar This technique may reveal that while a certain behavior or characteristic may be true of an individual, it is not true of everyone in a group. Stereotypical statement: Supervisors dont care about us. Seek Contradictions: Dont you know any supervisors who do care? Stereotypical statement: Immigrants dont even try to speak English. Seek Contradictions: Actually, Ive met dozens who have learned English or are trying to learn it. Its not an easy task.

16. Techniques for Taking Action Without Blame or Guilt Just Say Ouch! From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar Ouch! Says… Your words had a negative impact on me. Ouch is a word that says a lot with little effort.

17. Communicating Respect and Inclusion While we may never be completely free of all bias, we can work toward communicating in bias-free ways that are most likely to respect and include the listener. From: Ouch! That Stereotype Hurts: Communicating Respectfully in a Diverse World by Leslie C. Aguilar

18. … We all grow up in different environments, with different influences and experiences that shape our opinions and views of life. …In spite of our differing views and opinions, it's important to realize that what constitutes a "good" human being cannot necessarily be judged by the external things one sees about them. John Alston,To Relate Well to Others, Practice Understanding Feb 8, 2006

19. Communication provides the legs for bias, carrying it from person to person, from generation to generation. Eventually, however, communication will be the way to end discrimination. J ohn N. Bailey, Past President, International Association of Business Communicators Without Bias

20. To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. Anthony Robins

21. What are the implications in an educational setting? For Group Discussion...

22. Thank you for your participation, openness, and honesty. Afrikaans (Africa) - Dankie Arabic - Sukran Burma(Myanmar) - Jae Zu Din Pa De (Thank you) Cantonese - M'goy (sp? -- thank you for the service) Cantonese - Do jey (sp? -- thank you for the gift) Cherokee (Eastern) - Skee (Thank you) Chinese (Mandarin) - Xie_Xie (shieh shieh) Danish - tak (tahg) German - Danke (dahn'-kuh) Greek - Efharisto (ef-har-ris-tou') Greek - Efkaristo poly Hawaiian - Mahalo Hebrew - Toda (toh-dah') Hindi - Shukriyaa, Dhanyavaad Italian - Grazie (grahts'-yeh) Japanese - Arigato (ah-ree-gah'-toh) Japanese - Domo arrigato Korean - Kamsa hamaida (kam'-sah hum-nee-dah' ) Polish - Dziekuje (dsyehn-koo-yeh) Spanish - Gracias (grah'-syas) Swahili - Ahsante (ah-sahn'-teh) Vietnamese - Kam ouen Xhosa (Africa) - Nkosi Yiddish - A dank - Yasher Koach (KOY-ACH) Yoruba - Modupe Zulu - Ngiyabonga

23. Final Thought All human beings are programmed by cultural software that determines our behavior and attitudes. Once we recognize what our programming teaches us, we have the capacity to control our choices. Awareness + Knowledge = Choices