1. ABC Hospital Proposed Exit Interviewing Plan and Process Sperduto & Associates, Inc. 2007

2. Main Objectivesof Our Process Help pinpoint the causes of turnover and implement strategies to increase retention. Identify potential action opportunities to increase retention, employee engagement, productivity, morale, and loyalty; in effect, decreasing the loss of valuable human capital. Note trends and help with interventions as appropriate. Analyze the correlations and relationship between turnover and employee satisfaction ratings.

3. Main Objectivesof Our Process Create a positive atmosphere around leaving and increase the willingness to return by voluntary turnovers Create a process to gather data from employees as they leave to: Maximize openness and honesty of responses Maximize response rate Present data back in a meaningful way to Top Leadership Department Heads

4. Major Steps for Electronic Exit Interview Major Milestones/ Tasks of Implementing the Exit Interview Agree on process of collecting data Agree on instrument for collecting data and how data will be reported Agree on frequency of reporting results

5. Exit Interview Process Development & Implementation Agree on modes and process for collecting data Agree on instrument for collecting data and how it will be reported Instrument put on Sperduto web site and beta test done by HR Any changes to the instrument or process made based on feedback Results Produced Annual Trends Analyzed Exit interviewing is integrated into other HR processes Exit Interview Implementation

6. ABC Hospital Proposed Exit Interview Process yes no Employee called and more data collected Employee requests follow-up call from consultants Phone consultation available if requested by client No further action required by employee Employee data added to database Written reports shared with HR and Top Management Employee Voluntarily or Involuntarily Terminated Taken to Kiosk to complete Exit Interview Survey Employee Completes online Survey and receives confirmation number to give to HR Employee sent link

7. The Instrument S&A has expertise in survey development to maximize usefulness, reliability, and validity. Our questions are compiled from research conducted by our consultants and are both numerical and open-ended. Web-based or paper exit interview takes about 15 minutes to complete. Our web-based system is very user-friendly for both employees and HR.

8. Information Provided… Organizational Mission Leadership Reputation of the organization Pay Benefits Hiring process Diversity of employees Coworkers Environment Skill development Job security Stress Level Career advancement Scheduling Employee treatment And Much More! Gather information at an organizational and departmental level on how the employees perceive the: And receive a database of employees who would reconsider working with your organization in the future!

9. The Reports Detailed but friendly reports and graphs to help your organization pinpoint potential action opportunities. Breakdowns by departments and demographics, as long as the threshold of three responses is met for confidentiality. Receive anonymous verbatim comments from departing employees.

10. Correlating Data We can correlate data with patient satisfaction and other important work variables to improve organizational outcomes (i.e., turnover, absenteeism).

11. Presenting Results to Management Written reports shared with HR and Top Management Phone consultation available if requested by client