1. 1 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer AIIM Association for Information and Image Management International Member of the Board of Directors, AIIM Europe PCI PROJECT CONSULT International Ltd. Principal Consultant INFO@ London, November 21st, 2001 P R O J E C T C O N S U L T International Business Services Limited

2. 2 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Agenda From Document Management to Enterprise Content Management Components & Architectures User Issues Trends

3. 3 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 From Document Management to Enterprise Content Management Only a Question of Definitions ? Document Related Technologies From Inhouse Solutions to Global Communities

4. 4 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 AIIM’s definition of ECM Enterprise Content Management “The technologies used to create, capture, customize, deliver, and manage enterprise content to support business processes”.

5. 5 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 AIIM International Association for Information and Image Management International AIIM North-America, Silver Springs, USA AIIM Europe, Datchet, UK Mission Statement: “AIIM is the global industry association that connects the users and suppliers of document and business process management technologies and services.”

6. 6 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Unstructured Content AIIM’s Definition of ECM Data Business Processes CUSTOMISE CAPTURE DELIVER MANAGE CREATE

7. 7 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What‘s the Difference ?

8. 8 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What‘s the Difference? Document Management

9. 9 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What‘s the Difference ? Knowledge Management

10. 10 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What‘s the Difference ? Enterprise Content Management

11. 11 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What‘s the Difference ? DM, KM & ECM

12. 12 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Content Management Is there a Difference between Enterprise Content Management and Web Content Management ?

13. 13 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What is Web Content Management ? WCM Editing WCM Editing Solutions mainly create content and support the editing process with workflow functionality WCM Repository Internal management of information and storage WCM Publication These solutions offer the „push principle“ with specific distribution of information in addition to „pulled“ information WCM eBusiness The integrated systems provide more than adaptation, management and distribution of the content. Further functions also allow direct interaction and individualised use

14. 14 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 What is Enterprise Content Management ? ECM Portal Browser-based, personalised display for information access of different internal and external sources as well as replacement of outdated host and/or client user user interfaces ECM Data/Document-Warehouse Applets, middleware and meta databases for combination and compression of unstructured information from different sources of the company ECM Workflow Process managed compression and distribution of information ECM Knowledge Management Retrieval and knowledge acquisition in structured and unstructured information, including E-Learning

15. 15 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 DRT Document Related Technologies Internet, Intranet & Extranet Document, Workflow & Knowledge Management eCommerce & Electronic Signature Document Input, Distribution & Storage OCR, ICR & Pattern Recognition Databases, Data Warehouses & Retrieval Imaging & Multimedia Archival & Records Management Secure Communication & Unified Messaging Groupware & Office Automation Solutions Forms & Output Management Middleware & Componentware Content Management, Syndication & Distribution

16. 16 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 DRT Document Related Technologies Internet, Intranet & Extranet Document, Workflow & Knowledge Management eCommerce & Electronic Signature Document Input, Distribution & Storage OCR, ICR & Pattern Recognition Databases, Data Warehouses & Retrieval Imaging & Multimedia Archival & Records Management Secure Communication & Unified Messaging Groupware & Office Automation Solutions Forms & Output Management Middleware & Component ware Content Management, Syndication & Distribution DRT: a)Systems specialised for the processing of unstructured or weakly structured information (documents) b)Document functionality which can be integrated into any application and IT infrastructure

17. 17 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Web-Technologies are the Driving Force !

18. 18 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Applications Security Systems Employees RDBMS Source: Marimba Inside the Enterprise Within 4 walls. Management focuses on physical infrastructure and network. Client-server computing added complexity. Emergence of information silos. Systems Management before the Internet:

19. 19 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Remote Employees Customers Business Partners Applications Documents Data Application Server Web Server Web Server Source: Marimba Information created inside and outside the enterprise, by employees and non- employees, in a wide variety of formats, for delivery to multiple devices. Systems Management in the Internet Age:

20. 20 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Components & Architectures The ECM Model Three Architectures in Competition ? Platform of the Future: Portals

21. 21 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 ECM Technologies: Connecting Applications with Infrastructure --Source: AIIM 2001 Industry Study

22. 22 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 WEB CONTENT MGT. DOCUMENT MGT. IMAGING EAI E-PROCESS MGT. DATA MINING PORTALS STORAGE MOBILE APPLIANCE CONTENT MGT. COLLABORATION KNOWLEDGE MGT. ENTERPRISE CONTENT MANAGMENT ORDER PROCESSING WAREHOUSE MANAGEMENT ERP SHIPPING SYSTEMS ELECTRONIC BILL PRES./PAYMENT FULFILLMENT (BACK-OFFICE APPLICATIONS DATABASES STORAGE NETWORK INFRA- STRUCTURE E-COMMERCE SALES AUTOMATION SALES AUTOMATION CRM SUPPLY-CHAIN MGT. SUPPLY-CHAIN MGT. MARKETING CAMPAIGN MGT. MARKETING CAMPAIGN MGT. COMMERCE (FRONT-END APPLICATIONS PORTALS B2E B2C B2B BROWSERS Enterprise Content Management

23. 23 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 WEB CONTENT MGT. DOCUMENT MGT. IMAGING EAI E-PROCESS MGT. DATA MINING PORTALS STORAGE MOBILE APPLIANCE CONTENT MGT. COLLABORATION KNOWLEDGE MGT. ENTERPRISE CONTENT MANAGMENT ORDER PROCESSING WAREHOUSE MANAGEMENT ERP SHIPPING SYSTEMS ELECTRONIC BILL PRES./PAYMENT FULFILLMENT (BACK-OFFICE APPLICATIONS DATABASES STORAGE NETWORK INFRA- STRUCTURE E-COMMERCE SALES AUTOMATION SALES AUTOMATION CRM SUPPLY-CHAIN MGT. SUPPLY-CHAIN MGT. MARKETING CAMPAIGN MGT. MARKETING CAMPAIGN MGT. COMMERCE (FRONT-END APPLICATIONS PORTALS B2E B2C B2B BROWSERS Enterprise Content Management Basic Idea No. 1 Enterprise Content Management as integrative Middleware

24. 24 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 WEB CONTENT MGT. DOCUMENT MGT. IMAGING EAI E-PROCESS MGT. DATA MINING PORTALS STORAGE MOBILE APPLIANCE CONTENT MGT. COLLABORATION KNOWLEDGE MGT. ENTERPRISE CONTENT MANAGMENT ORDER PROCESSING WAREHOUSE MANAGEMENT ERP SHIPPING SYSTEMS ELECTRONIC BILL PRES./PAYMENT FULFILLMENT (BACK-OFFICE APPLICATIONS DATABASES STORAGE NETWORK INFRA- STRUCTURE E-COMMERCE SALES AUTOMATION SALES AUTOMATION CRM SUPPLY-CHAIN MGT. SUPPLY-CHAIN MGT. MARKETING CAMPAIGN MGT. MARKETING CAMPAIGN MGT. COMMERCE (FRONT-END APPLICATIONS PORTALS B2E B2C B2B BROWSERS Enterprise Content Management Basic Idea No. 2 Enterprise Content Management as independant Services, usable by any Application

25. 25 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 WEB CONTENT MGT. DOCUMENT MGT. IMAGING EAI E-PROCESS MGT. DATA MINING PORTALS STORAGE MOBILE APPLIANCE CONTENT MGT. COLLABORATION KNOWLEDGE MGT. ENTERPRISE CONTENT MANAGMENT ORDER PROCESSING WAREHOUSE MANAGEMENT ERP SHIPPING SYSTEMS ELECTRONIC BILL PRES./PAYMENT FULFILLMENT (BACK-OFFICE APPLICATIONS DATABASES STORAGE NETWORK INFRA- STRUCTURE E-COMMERCE SALES AUTOMATION SALES AUTOMATION CRM SUPPLY-CHAIN MGT. SUPPLY-CHAIN MGT. MARKETING CAMPAIGN MGT. MARKETING CAMPAIGN MGT. COMMERCE (FRONT-END APPLICATIONS PORTALS B2E B2C B2B BROWSERS Enterprise Content Management Basic Idea No. 3 Enterprise Content Management as one unified, federated Enterprise Repository for every Type of Information

26. 26 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 TWO Architectures in Competition

27. 27 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 THREE Architectures in Competition

28. 28 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 The Portal Star Internet Information Aggregation & Publishing Knowledge Management Retrieval Groupware ERP Document Management Business Intelligence Excalibur PC DOCS FULCRUM Dataware grapeVine Hyperwave Intraspect Meta Systems Guild Semia Verity Autonomy Knowledge Track Verge Perspecta Datachannel Sagemaker Giyphica Powerize.com Coextant USU Aaneid Microsoft Lotus/IBM Radnet InfoImage SAP (mySAP) PeopleSoft J.D.Edwards Oracle Ariba Yahoo! AOL/Netscape Infoseek Inktomi Portera Epicentric Intranet Solutions OpenText Documentum Ceyoniq SER Systems Viador Hummingbird Sqribe Information Advantage Top Tiar

29. 29 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 ECM-Architecture Enterprise apps Create Manage Deliver Capture -email -paper -feeds Office apps Web apps Consumer Enterprise Personalized content Mobile Properties Meta data Databases Documents bases Federated repository Automated processes EDM Services Intranet/extranet infrastructure ECM Products Templates & styles Design & devices Source: Strategy Partners Government

30. 30 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 ECM-Architecture Enterprise apps Create Manage Deliver Capture -email -paper -feeds Office apps Web apps Consumer Enterprise Personalized content Mobile Properties Meta data Databases Documents bases Federated repository Automated processes EDM Services Intranet/extranet infrastructure CM Products Templates & styles Design & devices Courtesy Strategy Partners Government One future basic Technology XML

31. 31 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues

32. 32 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Business Drivers The E-Business Iceberg Infrastructure Fulfillment Content Commerce

33. 33 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Hot Topics Linking technologies to applications - e-business automation Effective management of web content - Intranet, extranet content issues Legality, preservation, and data migration Accelerating time to market - considering an ASP solution Implementation issues

34. 34 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns ECM – Key Issues Integration of front and back offices Kbkids.com, Macys.com, Toys’R’us.com fined $1.5M for failure to meet shipment schedules. Key question they did not address… How do front office applications (CRM, supply chain management, electronic commerce, procurement, etc.) INTEGRATE WITH … Back office applications (ERP, database management, inventory management, shipping systems, etc.)? Do your business processes align with the new e-business technologies being implemented?

35. 35 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Creation and Capture

36. 36 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Management of Information

37. 37 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Delivery and Customisation (1)

38. 38 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Delivery and Customisation (2)

39. 39 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 And last – and perhaps most importantly – how do you optimise your content management strategies ACROSS processes so that there is consistency of access and sharing of information. User Issues and Concerns Optimisation

40. 40 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Intranet, Extranet Content Issues How many types and classifications of data? How much is there and how much will it grow. What’s the lifecycle? Sites, syndication, sharing …federated repositories Level of sophistication - language, localisation, searching, personalisation, document management

41. 41 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Legality Signature formalities - Digital signatures - legal standing in US Oct 1 2000 - “E-Sign” act Media neutral…agencies retain implementing flexibility… no e-record exemption Authenticity & authority Who really sent the message? Who can commit a company to a $1M purchase? Document integrity Has the document been altered en route and is it complete? Non-repudiation

42. 42 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Legality Document and record preservation In the old world, key question was… What can be thrown away? With paper, you could always get to it “someday” In the new world, key questions… What must be saved…and in what form?…before it is lost forever How do you document with certainty the context in which a web transaction takes place? Have documents been associated with metadata attributes? How do you manage risk of litigation against the ability of the technology to save almost everything?

43. 43 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Migration/Legacy Systems For the foreseeable future, users will be managing a complex mix of file types, created by multiple sources, for delivery in multiple places. A common customer view is critical. To be successful at ECM you need to understand existing processes and repositories. “A paperless office is about as useful as a paperless toilet.”

44. 44 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Time to Market Be nimble, or be gone! Develop and implement e-business solutions inhouse, or Buy a best-of-breed solution, or Outsource The growing role of ASPs… 2004 – varying analyst forecasts, but >$5B “60% of ASPs will fail by end of 2001”

45. 45 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Security Bandwidth Long-term information availability Customisation Implementation and integration The financials… Are they willing to share risk? Are they willing to tie fees to achieving business objectives? What happens if it doesn’t work? User Issues and Concerns Questions to Ask Your ASP

46. 46 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 User Issues and Concerns Implementation Issues Definition of meta-data, policies, procedures Import, conversion, migration Platform, database, browser, client Desktop integration, application integration, back office integration Process and workflow modelling Cultural limitations on online versus offline work How do all the components connect? (EAI Enterprise Application Integration)

47. 47 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Trends Different Points of View: Market Marketing Vendors Products Consulting

48. 48 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Market Users are reluctant with purchase decisions for products of „small“ vendors. The main business will be done by „big“ vendors and integrators Focus topics are EURO, EAI, CRM, new operating system platforms, and web content management – not the traditional document management Groupware, web content management, ERP and database vendors penetrate the traditional document management market DRT Document Related Technologies become more and more infrastructure components and move out of the users’ view The analysts’ market estimations don’t prove true, due to the recent recession

49. 49 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Implementation Status: Document Technologies

50. 50 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Marketing Web enabling and portals Knowledge management Integration into existing software solutions Enterprise content management Email archives Legal issues i.e. electronic signature and admissibility of electronic documents Vertical market solutions Certification Digital preservation and long-term archival Economic viability Document warehouses ASP

51. 51 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Vendors Vendors try to adopt to the changing markets through restructuring and new positioning In addition to product business, most vendors also require project, solution and integration business. License sales don’t secure the company’s survival Co-operations, mergers and acquisitions should lend the necessary weight to survive in the increasing competition There will be a „shake-out“ in the DM market. More and more companies don’t have the financial strength for business expansion and to create new, more extensive products available on time in appropriate quality Never before was there so much qualified personnel available. The DRT job situation is changing from a seller`s market to a buyer´s market

52. 52 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Products New products are created as extension of existing product lines and consolidation of formerly incompatible components Main focuses for development of new products: Automatic categorisation High performance capturing systems Special solutions for CRM, email-archive and vertical markets Connection to ERP- and other standard software products Personalisation Output management Web content management Interfaces and converters for easy integration Portals Universally usable repositories with enterprise wide archives Integration with security components and directory services Adhoc workflow functionality and unified inboxes Multilingual solutions Shift to new development platforms including Java and XML

53. 53 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Consulting The division between management consulting and system consulting is disappearing: ECM vendors, integrators and product companies are moving into the consulting business Consulting companies are moving into the integration business Consultants, focussing on organisational, project and management tasks, are becoming more important – true vendor and product independent consulting companies are getting fewer

54. 54 INFO@ London 2001 Enterprise Information & Content Management Dr. Ulrich Kampffmeyer PROJECT CONSULT International Business Services Limited www.project-consult.com © PROJECT CONSULT & AIIM International 2001 Thank you for your attention! Dr. Ulrich Kampffmeyer E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com WebSite, Newsletter, Information... www.PROJECT-CONSULT.com