1. Publications and data from international organisations zOECD - Organisation for Economic Co-operation and Development zIEA - International Energy Agency zIMF - International Monetary Fund zWorld Bank zEurostat zUnited Nations including sub-bodies zNational Statistical Offices

2. Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders

3. Publications and data from international organisations Books and reports Periodicals subscriptions Standing Orders Printed E-books Online

4. Publications and data from international organisations Academia - HE Corporate Government sector Individuals

5. Publications and data from international organisations Academia - HE Corporate Government sector Individuals Libraries Departments Individual users

6. Publications and data from international organisations Bookseller - Local Agent End user IGO or NSO Classic distribution chain

7. Publications and data from international organisations Internet Globalisation Factors influencing the distribution chain

8. Publications and data from international organisations Internet Globalisation Factors influencing the distribution chain Organisation can now communicate directly with the end user and vice versa

9. Publications and data from international organisations Internet Globalisation Factors influencing the distribution chain Organisation can now communicate directly with the end user and vice versa Online shopping means that the role of the local agent can be dispensed with

10. Publications and data from international organisations Internet Globalisation Factors influencing the distribution chain Organisation can now communicate directly with the end user and vice versa Online shopping means that the role of the local agent can be dispensed with E-books and online portals negate the delivery problem and meet the users demands of ‘must have now’

11. Publications and data from international organisations Internet Globalisation Factors influencing the distribution chain

12. Publications and data from international organisations Barriers which worked in the local agents favour have been removed Factors influencing the distribution chain Globalisation

13. Publications and data from international organisations Barriers which worked in the local agents favour have been removed Factors influencing the distribution chain Globalisation Vastly improved communications - especially the web and e-mail

14. Publications and data from international organisations Barriers which worked in the local agents favour have been removed Factors influencing the distribution chain Globalisation Vastly improved communications - especially the web and e-mail Payment barriers have been removed with cards and electronic banking

15. Publications and data from international organisations The demands of the customer

16. Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage

17. Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues

18. Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues Expect the information immediately

19. Publications and data from international organisations The demands of the customer Greater awareness as a result of globalisation in media coverage Requests for statistics on specific issues Expect the information immediately Require bespoke products

20. Publications and data from international organisations The demands of the customer and questions arising missing data accuracy of data periodicity and updates methodology differentiation between micro and macro data

21. Publications and data from international organisations Can the bookseller meet these demands? NoYes

22. Publications and data from international organisations Can the bookseller meet these demands? NoYes Carry on selling books

23. Publications and data from international organisations Can the bookseller meet these demands? Adapt to meet new technology Online delivery E-books Print-on-demand Deliver customised data Forge relationships with data providers