1. STORM CLOUDS OVER THE MALL (RB, p 19) Pg 1 high street the generic name (and frequently the official name) of the main street of a town where many shops and businesses are. Name the high street in Zagreb? How is business there?... his British retailing institution... is? Boots brace for an awful Xmas get ready for the pressure of Xmas What do you think Zagreb shopkeepers are bracing for? SUMMARY: Consumer spending in Europe declines, competition is intense & some retail chains decide to merge with rival chains.

2. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend)

3. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired?

4. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired? sinking, declining

5. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired? sinking, declining gas guzzling

6. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired? sinking, declining gas guzzling guzzle – drink to excess, greedily QUESTION: Can you say beer guzzling?

7. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired? sinking, declining gas guzzling guzzle – drink to excess, greedily QUESTION: Can you say beer guzzling? SUMMARY: Retail sales keep falling in Europe and US; so does consumer c_ _ _ _ _ _ _ ce.

8. Pg 2 Shopkeepers are notorious Eeyores – known for being pessimistic (Winnie the Pooh’s donkey friend) mire = swamp, bog What is Germany’s economy like? Mired? sinking, declining gas guzzling guzzle – drink to excess, greedily QUESTION: Can you say beer guzzling? SUMMARY: Retail sales keep falling in Europe and US; so does consumer confidence.

9. Pg 3 fuel bills are cutting into customers’ spending? SUMMARY: Rising fuel costs and household d_ _t affect customers’ spending which in turn has a negative effect on the sales of weaker retail players. Pg 4 SUMMARY: Giant supermarket chains expand into more p _ _ _ _ ct areas, and this affects negatively high-street chains and d_ _ _ _ _ _ _ _ t stores. Pg 5 An upmarket version of WalMart Which is it? appealing or catering to high-income consumers; of high qualityTarget SUMMARY: Retailers’ s _ _ _ _ _ _ l strategy relies primarily on meeting customers' needs, and specialisation (niche market).

10. Pg 3 fuel bills are cutting into customers’ spending? SUMMARY: Rising fuel costs and household debt affect customers’ spending which in turn has a negative effect on the sales of weaker retail players. Pg 4 SUMMARY: Giant supermarket chains expand into more product areas, and this affects negatively high-street chains and department stores. Pg 5 An upmarket version of WalMart Which is it? appealing or catering to high-income consumers; of high qualityTarget SUMMARY: Retailers’ survival strategy relies primarily on meeting customers' needs, and specialisation (niche market).

11. Pg 6 retailers can stumble in new markets to proceed unsteadily, encounter difficulties Throw in the towel (boxing?) admit/concede defeat, give up Swap stores for hypermarkets exchange SUMMARY: Secondly, some retailers expand in new regions, but only the biggest players can a_ _ _ _d this move. Pg 7 Have no global clout - advantage, influence have no significant global influence SUMMARY: Only a few retail chains have global clout.

12. Pg 6 retailers can stumble in new markets to proceed unsteadily, encounter difficulties Throw in the towel (boxing?) admit/concede defeat, give up Swap stores for hypermarkets exchange SUMMARY: Secondly, some retailers expand in new regions, but only the biggest players can afford this move. Pg 7 Have no global clout - advantage, influence have no significant global influence SUMMARY: Only a few retail chains have global clout.

13. Pg 8 Give a retailer the benefit of the doubt adopt a favourable opinion even when evidence is uncertain To source products globally to obtain, to find a supplier SUMMARY: Thirdly, retailers need to w_ _ consumer confidence through pricing or service (e.g. own brands) Pg 9 Replenish stocks Remember: Time is not replenishable... To supply what is lacking SUMMARY: Fourthly, retailers i_ _ _ _ _ _ _ e changes in the supply chain.

14. Pg 8 Give a retailer the benefit of the doubt adopt a favourable opinion even when evidence is uncertain To source products globally to obtain, to find a supplier SUMMARY: Thirdly, retailers need to win consumer confidence through pricing or service (e.g. own brands) Pg 9 Replenish stocks Remember: Time is not replenishable... To supply what is lacking SUMMARY: Fourthly, retailers introduce changes in the supply chain.

15. Pg 10 SUMMARY: Internet sales rise. Pg 11 A website can drive in-store sales stimulate the sales in brick & mortar stores Beef up a website strengthen, reinforce SUMMARY: Sales in virtual stores (c_ _ _ k -and-mortar stores) complement/add to b_ _ _ k-and-mortar sales.

16. Pg 10 SUMMARY: Internet sales rise. Pg 11 A website can drive in-store sales stimulate the sales in brick & mortar stores Beef up a website strengthen, reinforce SUMMARY: Sales in virtual stores (click-and-mortar stores) complement/add to brick-and-mortar sales.