1. Circle of Life in eVA How Electronic Orders Flow

2. Electronic Orders Benefits to Buyers Benefits to Suppliers Life Cycle of an Electronic Order Tips and Tricks for Suppliers How the Supplier eVA and Ariba accounts work together Tips and Tricks for Buyers How Acknowledged Orders look to Buyers How to Prevent Failed Orders How Failed Orders look to Buyers How Failed Orders look to Suppliers Detailed Instructions for Buyers to look at order status Detailed Instructions for Suppliers to look at order status Supplier Reports

3. Benefits to Buyers No manual faxing or mailing of orders No follow-up phone call to make sure order was received and received by correct person Can periodically check online for the order status and/or acknowledgement of receipt of the order. The supplier contact information is readily available

4. Benefits to Suppliers Order notification received by email or fax to the same address The Inbox has a copy of the order details and keeps a history of recent orders Easy communication with the buyer – online confirmation (acknowledgement), backorder rejection – no phone call follow- ups, phone tag.

5. Life Cycle of an Electronic Order Buyer searches the eMall Creates requisition eVA Preferred Order Method (POM) of Electronic connects to Supplier Ariba account by the DUNs # Ariba notifies supplier of new order by email, fax…(based on Ariba supplier account POM) Supplier checks Ariba Inbox for order details Supplier acknowledges order in Ariba Inbox Buyer checks order status Delivery Supplier registers Company Name and Location Name in eVA

6. Tips and Tricks for Suppliers Make it easy for buyers to find your company name and location name in the eMall Buyers search first by Legal Company Name in the eVA account Buyers then select Location Name in the eVA account Setup notification email addresses without auto- responders like a thank you or out of office. These generate failed order notices to the buyers and COVA Make it easy for buyers to manage their orders by status Keep your Ariba account Notification address up to date so that orders will not fail. Create status including acknowledgements of orders daily The order will display the Company Name and address in the Ariba account so be sure to maintain company name and location name changes in eVA and Ariba to prevent discrepancies. Discrepancies may delay payment by the Accounts Payable.

7. eVA Headquarter and Location Account Maintenance

8. How the Supplier eVA and Ariba accounts work together –eVA Location – eMall – Duns - Ariba

9. Buyer sees Headquarter Company Name

10. Buyer selects Location Name

11. Tips and Tricks for Buyers Encourage suppliers to keep their eVA and Ariba account information in sync and up to date. Encourage suppliers to quickly status all orders Check orders daily for status, including failures. Contact suppliers immediately when an order notification fails and ask them to correct the Ariba account notification (email address, fax number) and retransmit the order. The technical term and button in the Supplier Ariba account is “Resend”.

12. Technical Settings in Ariba

13. Ariba Technical Settings

14. How Acknowledged Orders look to Buyers

15. How to Prevent Failed Orders Keep email notification address up to date in the Ariba account Setup a generic email notification address for the purpose of receiving electronic orders only. Maintain a backup person to monitor the notifications when the main contact is out of the office or has left the company. Do not put an auto-responder on this email address. It will cause the order to look like it has failed. When your company experiences server problems, monitor the Ariba Inbox daily. Supplier click on the button “Resend” (failed orders) in Inbox. Supplier create status all orders.

16. How a failed order looks to a Buyer – Order Detail

17. How a failed order looks to a Buyer - Order History

18. How a failed order looks to a Buyer – Status History

19. How a failed order looks to a supplier – Ariba Inbox

20. Buyer Order Status lookup

21. Buyer clicks on Ordered

22. Order Status - Ariba Supplier Inbox

23. Confirm, Backorder, Reject

24. Supplier Reports

25. Life Cycle of an Electronic Order Buyer searches the eMall Creates requisition eVA Preferred Order Method (POM) of Electronic connects to Supplier Ariba account by the DUNs # Ariba notifies supplier of new order by email, fax…(based on Ariba supplier account POM) Supplier checks Ariba Inbox for order details Supplier acknowledges order in Ariba Inbox Buyer checks order status Delivery Supplier registers Company Name and Location Name in eVA